Not receiving international SMS but can send. MMS won't work internationally as well

[dorcom]

I correspond occasionally via SMS with a family member in Switzerland.  I live in San Francisco.  Up to November 26, 2022 everything was fine.  The only limitation was that I could not send MMS, a text message with a picture. 
However, regular SMS sending and receiving worked fine.

A few days ago December 7 2022 we became aware that any SMS that were sent to me  I no longer received.  After November 26 I still could send however I did not receive any longer any SMS from Switzerland.
I cleared the cache on my Samsung S5 but nothing changed.  My account features are unchanged and for years the same.  I now start to wonder if this is a Verizon mobile server-side issue.  Anyone know what the possible issue is?

[vzw_customer_support]

We know how important it is to know what is going on with your text messages, and we are here to help. Have you tried making a call, or are you using texts only? Also, is all other texts to others working fine?

*Crystal

[dorcom]

Crystal,

my phone works fine except that since November 26 SMS sent from a friend in Switzerland do not appear on my phone. Whereas sending SMS to the recipient in Switzerland apparently are received.Domestically and nationally to seems to be no issue with sending/receiving SMifS.
one other quirky is that on some numbers I call I hear no ring tone while waiting for the recipient to pick up.

Again it is a receiving of international originated text messages i.e. from Switzerland that suddenly stopped on or after November 26.

I strongly believe it's a Verizon provider-side issue or some unintended account misconfiguration as everything else in my phone works.

[vzw_customer_support]

dorcom, 

Thank you for following up with us. We want to get to the bottom of this. Let's gather a few more clues. Are you using the standard messaging application or Verizon Message? Can you send any other international messages?

-Jenelle

[dorcom]

A: messaging type used irrelevant.  Data is not coming in.  Switching to any other messaging app i.e. standard messaging app I see all but the aforementioned missing are also missing there.

apparently sending SMS to other international recipients does work but I don't know if they reply if I receive it.

Definitely certain is this one aforementioned account from Switzerland from home I do not receive any replies.

[dorcom]

PS this particular problem started on November 26 2022.  Before then there where no issue with receiving international SMS*.

* sending international MMS has always been a failure issue.

[dorcom]

So much for "we want to get to the bottom of this".

I still have the same problem that I cannot receive SMS from e.g. Switzerland. As mentioned before this problem started suddenly November 26.

The so-called "support" by Verizon is also a joke, just like the convoluted website itself.

I need to have this SMS issue resolved or I will  cancel my account with Verizon and go with another more competent and also definitely less expensive provider!

[vzw_customer_support]

dorcom, we understand the importance of staying connected and are sorry to hear you are having issues with international texts. Please send us a Private Note, so we can get some details to assist. 

*Joshua

[dorcom]

another boilerplate template answer...

and how do I send you a private message???

all I get from you is silly worthless badges typically based on quantity instead of quality's

[KH-OrnEsh]

To send a private message to an agent, click on their username and then click message.  

 

[vzw_customer_support]

We understand that it has been a couple of days since you started having this particular issue, has anything changed since the last reply? Please elaborate more to be on the same page.

~Vic