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Not receiving international SMS but can send. MMS won't work internationally as well

I correspond occasionally via SMS with a family member in Switzerland. I live in San Francisco. Up to November 26, 2022 everything was fine. The only limitation was that I could not send MMS, a text message with a picture.
However, regular SMS sending and receiving worked fine.

A few days ago December 7 2022 we became aware that any SMS that were sent to me I no longer received. After November 26 I still could send however I did not receive any longer any SMS from Switzerland.
I cleared the cache on my Samsung S5 but nothing changed. My account features are unchanged and for years the same. I now start to wonder if this is a Verizon mobile server-side issue. Anyone know what the possible issue is?

Comments

Verizon_Support

We know how important it is to know what is going on with your text messages, and we are here to help. Have you tried making a call, or are you using texts only? Also, is all other texts to others working fine?

*Crystal

dorcom

Crystal,

my phone works fine except that since November 26 SMS sent from a friend in Switzerland do not appear on my phone. Whereas sending SMS to the recipient in Switzerland apparently are received.Domestically and nationally to seems to be no issue with sending/receiving SMifS.
one other quirky is that on some numbers I call I hear no ring tone while waiting for the recipient to pick up.

Again it is a receiving of international originated text messages i.e. from Switzerland that suddenly stopped on or after November 26.

I strongly believe it's a Verizon provider-side issue or some unintended account misconfiguration as everything else in my phone works.

Verizon_Support

dorcom,

Thank you for following up with us. We want to get to the bottom of this. Let's gather a few more clues. Are you using the standard messaging application or Verizon Message? Can you send any other international messages?

-Jenelle

dorcom

A: messaging type used irrelevant. Data is not coming in. Switching to any other messaging app i.e. standard messaging app I see all but the aforementioned missing are also missing there.

apparently sending SMS to other international recipients does work but I don't know if they reply if I receive it.

Definitely certain is this one aforementioned account from Switzerland from home I do not receive any replies.

dorcom

So much for "we want to get to the bottom of this".

I still have the same problem that I cannot receive SMS from e.g. Switzerland. As mentioned before this problem started suddenly November 26.

The so-called "support" by Verizon is also a joke, just like the convoluted website itself.

I need to have this SMS issue resolved or I will cancel my account with Verizon and go with another more competent and also definitely less expensive provider!

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