Not receiving texts from certain people

[excelorin]

Hi there,

I picked up a brand new Galaxy S4 from Verizon on June 15th, and from day 1 everything seemed to be working great. I was texting people with no issues. Then, about a week later I had noticed I wasn't receiving messages from certain people, and they'd ask why I hadn't replied, etc.

Keep in mind, this is only with certain people. I am still able to text etc.

I transferred my number from Virgin Mobile (HTC Evo V 4G) and had that service canceled a week after this phone was purchased. This seems to be about when I started noticing this issue occurring.

The first thing I tried to do was target whether it was a certain phone or carrier causing this issue.

I have received messages from certain people with iPhones, and not received messages from people with iPhones...

There is no specific carrier that is part of the issue. Just random people. I have tried texting "contacts" of numbers I already had, and even tried texting people who I had never texted before. No luck.

This is very frustrating..I have restarted the phone etc, with no luck.

Would a factory reset do the trick? Any suggestions?

[Ann154]

The port might not have completed fully. Call customer service from another phone at 1-800-922-0204 and have them reset your text message features from their end. They can also verify the status of the number porting.

[pherson]

Also make sure your old phone is powered off and stays off.

[vzw_customer_support]

Let's resolve this excelorin! Please power your old phone off and from your S4 remove/insert the sim here http://vz.to/16VnuIR Please allow up to 72 hours from the port out (when line was canceled) and advise. If you need additional assistance please send me a direct message with your mobile number and the mobile numbers of the contacts you are having issues with. Thank you.


Tominque_VZW
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