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Not saving new files to SD card

My Verizon Samsung Galaxy S5 Model SM-G900V running Android 5.0 with Kernel 3.4 is no longer saving files to the SD card. When I try to take pictures and view then in Gallery I see a black screen with an exclamation point icon. If I change the settings to save to the phone I can save pictures to the phone memory. If I switch the settings back to save to the sd card the phone will appear to save the picture to the SD card and the photo can be viewed in the gallery but after about a day when I go back to look at the photos I will only see black with the exclamation point icon. My podcast app appears to save podcasts to the sd card but when I try to play them I get a message that the file has been corrupted. Old files that were saved to the SD card in the past do not seem to be effected. This happened in the past and replaced the SD card. I have had the same problem with two different SD cards now.

Comments

Verizon_Support

Fire up a computer, pickettms, you’re going to need one to solve this. Once the computer is running, you’ll plug one end of the usb into the phone and the other into computer. Upon connection of the two a popup menu should appear on the computer screen. This will be the card’s file manager. Once you get to this point, tell us if the file is viewable on the computer.

DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

pickettms@yahoo.com

I did a factory reset of the phone and checked to see if the problem persisted and it did.

I noticed another unusual symptom. Some files save as from the the play music app or a pod cast app but when they can play it is audio for something different. For example the audio from a podcast app plays when it should be music or music plays when it should be a podcast.

I have already tried taking the SD card out and trying to repair errors using a PC.

Please help

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Verizon_Support

We want your device to be up and running. Have you tried to start the device in Safe Mode?

CarleyR_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

pickettms@yahoo.com

I have not started it in safe mode. What should I do once it is in safe mode? How do I resolve the problem? What should I look for? What should I test? While in safe mode?

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