Note 3 signal issues

[budone]

Just to add to the discussion, I have attached two screen shots. One is my home screen showing my 5 bar signal strength. The next , at the bottom, shows I do not have a connection. They were taken within 5 seconds of each other.

I Can not receive a call inside my house. If I attempt to make a call, the second I hit Call, the signal drops to where I can not connect. If I hit cancel, I immediately have 5 bars back with a signal strength of -70dBm.

For those having battery issues, you MUST TURN OFF your location toggle to save the battery.

However,  I am not having any data issues as some have reported.

[vzw_customer_support]

budone, thanks for the visual. Service can be challenging indoors at times. Have you powered your device off/on since having this issue? Additionally, we recommend that you briefly remove the sim card and place it back into your device. Keep us posted.

LasinaH_VZW
Follow us on Twitter @VZWSupport

[budone]

It was not challenging prior to KitKat. And again, note the signal strength if not on a call....-70dBm. once  I hit send or receive a call, the signal immediately drops to -105dBm or lower. I am less than an 1/8 of a mile from the tower I hit and can see the tower.

Where I work, I had service through the building prior to KitKat. Now service is gone 20 ft inside the doors.

Also, when not on a call even tho the signal is strong, I receive the No Service message, would I like to switch to global occasionally.

There are MANY frustrated users of the Note 3 due to this update issue.

[budone]

Forgot to add, I have removed the SIM, powered the device down and even a master reset.

[#5]

Time to buy an iPhone 5s

[budone]

I will have to do something!

[B33]

Mr. Budone May pass on my htc M8  is doing fairly well with the OS that is on it,  as I've mentioned through some of the threads I've posted on.. There are a few more colors now choose from when I got mine,  the sound that comes from the speakers is Really Great and that's weather your using it for a speaker phone or a Music device.. And the Camera to me takes really good pictures maybe not as good as the iPhone's but I'd say it's a close second maybe third. b

[rushmore69]

Why do you guys keep posting the same auto-bot responses

Why not a, "The update screwed the device up and it is taking a LONG time to create a patch to fix it".  You are wasting YOUR time and the CUSTOMER's time with solution ideas that will improve NOTHING.

Maybe you agree with me, but your management forces you to reply like an auto-bot. 

Real simple:  REVERT the UPDATE to 4.3. 

[#9]

Cannot be done.

Only the device maker can fix or patch an update to the OS.

Good Luck

[B33]

Elector is Totally correct.!  on reverting back you can't,  unlike computers that can be safely rolled back,  In a way it's bad and don't know why there is not something that could change this.. Money to be maid I guess..

To Add: I had to DOA a device cause of issues with Kit Kat it was a Droid Maxx my replacement which is a Droid Maxx has not been updated it still has Jelly Bean on it and is for now running ok

Budone hope something good comes your way.!    I understand having a Device that is only function sometimes to not at all is to much to put up with..   

[budone]

What bothers me the most is, the signal strength is extremely strong, yet even leaving the phone next to the window it will ring once and immediately go to VM or just go straight to VM.

That and the fancy charger no longer charges the phone, but a regular charger works just fine

[B33]

That is Wild.. since this phone is acting as it is, It's making wonder if Kit Kat in your phone is throwing out a False reading in the signal,  Budone  have you tried swamping out to another device just to see if the calls come threw.. It's weird in how Kit Kat is affecting some of these phones..

Like on my htc the signal bar strength / cdma runs kind of like a yo yo.. up N Down it's current  RSRP (dbm) is :- 94 to 98 in this apt. we live in which consist mostly of brick N mortar. I can go to one part of it and the signal stays fairly well go to another part of it and drops like a rock..

[alliecat0817]

What I want is for Verizon to quit acting like they don't know what anyone's talking about regarding the issue.  I went in the store and the rep acted like he had no clue.  Really?  Duh.

Then on here, every thread regarding this issue has VZW reps on here asking the same dumb troubleshooting questions.  What zip code are you in?  When does it happen?  Have you removed the SIM card?  They know these things do NOTHING.  The non-admission that there is an issue REALLLLY makes me want to drop Verizon, and I've been a customer since approx 1993-1994.

PLEASE DO SOMETHING, or at least quit pretending to try to troubleshoot it and ADMIT there is an issue.  It is tiring.

[B33]

alliecat0817   was it the Dear in the headlights look..  I too have experience what you described and whats a bit odd to this is the knowing that there are some reps that are using the same phone..

When the first increbilble was the hype of the phones and every body wanted it &  it sold so fast that stores could not keep in stock,  I wanted one as well,  and got one but after I got it I put up with the flaw that the phone had in connecting with Network that was easy fix by htc but was put off i feel by them,  Any body that carried the phone had the same issue did matter were you lived, I went through 5 of them but my love for the phone kept me wondering there has to be a fix to make this phone work, 

Well between me calling this Tear 3 tech and his fellow workers all carrying that same phone.. and doing several test they sent htc a Ticket to fix the phone the issue was resolved over a few months.. So all I can tell ya is hang in there as long as you can.. Hopefully Samsung will get the issue fixed..

[vzw_customer_support]

We don't like to see you bothered by your phone, budone. Are you possibly using any type of case on your phone? Does the signal fluctuation only happen when you're indoors or at a particular area?

With the charger you mentioned, is the regular charger the one that came with your phone originally? Do you get an error when you plug the phone in? Do you happen to see the amplitude on either of the chargers?

JenniferH_VZW
Please follow us on Twitter @vzwsupport

[Runamuck0870]

budone, I'm having the exact same, identical symptoms you've described.  I can be at my home or office, see 3-5 bars of service, go to place a voice call and watch the signal strength immediately drop to almost nothing.  Then, more often than not, call drops.  In my case it will then sometimes require me to shut down the radio on the phone entirely (Airplane mode) to be able to make another phone call....otherwise all I get is "Mobile Network not available" messages in the phone app.

duplicate content, please see: https://community.verizonwireless.com/message/1111548#1111548