I have a unlocked samsung note 9 phone and been a customer with Verizon for over 6 years. I have not had a single problem until about April 2019. It all started with a thunderstorm that hit our area in April 2019 and the next day I noticed that my phone, a samsung galaxy S7 edge at the time, was having speed and connectivity issues with the internet during the late afternoon and evening hours. I thought at first that the storm may have damaged something on the tower and knocked out service temporarily. Well about after a week or so I called tech support and immediately blamed it being the phone even though I denied that and said that during the morning and most of early afternoon hours works great but after that it would become super slow to timing out while keeping two bars LTE. I was instructed to have the sims card replaced at verizon and check to see if fixed issue - did not fix the problem. During that time problem kept getting worse and nothing got fixed and I kept calling and complaining to tech support during a 5 month period. Tech support did a network test on tower for area and stated that there was nothing wrong and I was told there was nothing else that they could do. I bought a brand new Samung Note 9 phone unlocked and had Verizon sims card installed shortly afterwards and found I was having same exact issues. Customer service and tech support still could not figure out and didn't want to listen to me still. After threatening to leave and switch carriers after the last phone call I finally gave up.
I noticed several weeks later that service was much better than before and was performing better. I noticed that when it would rain or storm I could still use the internet and not have any timing out issues or slow speeds whereas before it would not work at all if it was raining or cloudy outside. I noticed that service seemed to be more consistent, but not as good as before I started having initial problems.
Now within the last several weeks this year, I have a new problem. Now when I'm home and not using phone or when I start using phone after idle, it takes a long time for the phone to connect to tower. It will show up having LTE but with no signal bars or barely one bar of LTE until after 10 to 15 mins it finally gets two bars LTE. I can even be using phone and watch signal bars fluctuate from two bars to one and then to 0 and then it would eventually go to one or two bars again after a period of minutes. When the signal bars get to one or zero it's slow and almost times out. I have to physically activate and deactivate airplane mode constantly to reestablish connection with tower to get the two bars of service back. When working correctly my phone keeps a strong two bars of LTE even with my past phones could also being that I'm only about two miles from the tower. If I'm not using phone and let it idle for a period time and then come back to use again, I notice it will have almost no signal bars and will be slow again no matter the part of day. It takes a while to finally get to the two signal bars on LTE after waiting for it load a page or stream a video.
I do not have any trees blocking my signal, I have not metal roof, and when I travel to my home town which is about 10 miles north of my house I have no issues at all and works great. This is only happening when I'm in my area around my house and at home. The closest tower is two miles from the road from my house.
I AM TIRED OF PAYING $100 A MONTH FOR UNLIMITED BEYOND SERVICE AND HAVING TO DEAL WITH THIS ISSUE!!!! I've had enough and I'm about to finally switch carriers especially if this report that tech support is working on now comes back saying it's not the tower again. If it's my phone, I want to be proven it's my phone because I've read similar issues and problems such as this and it gets old when Verizon keeps blaming the customer's phones instead of their equipment or service.
Has anyone experienced or are experiencing this now???
