Nougat is killing me!

My samsung galaxy 6 updated recently, but it keeps trying to update. Under phone info it says that it is now running android 7.0, but on the notification bar there is an icon that when I open it it still says android updating and the bar will appear at different places at different times. I assume this means that it keeps restarting the download but never finishing.

This also means the cpu is running constantly draining my battery and heating up the phone.

How can I fix this?

Accepted answers

Verizon_Support

ladrianson,

Thank you for troubleshooting with us. I am confident that we can get this resolved. Let's clear this up with the Settings Reset. Here's the link: http://vz.to/2pg2dcg. After it turns back on, please test it and keep us posted.

RyanC_VZW

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

All comments

Verizon_Support

Ladrianson, we want your phone to work perfectly. So since your device is running this message in your notification bar and draining your battery, we want to see what’s going on. Since this has been happening, have you powered your phone off ( taken SIM Card out ) for at least 1-2 minutes, put SIM Card back in and power the phone on again ? How long has the update been having this notification/issue?

TakendraW_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

ladrianson, Let's bring a stop to this update alert. Have you cleared the notifications, since the update? Is anything else acting up? Are you seeing this notification anywhere else?

JoelR_VZW

ladrianson

I have cleared it multiple times and it just reappears. I have cleared the

notification, long clicked to go to the system app and force stop and that

clears it temporarily, but it always comes back.

On Tue, May 2, 2017 at 10:40 PM, vzw_customer_support <

Verizon_Support

ladrianson,

RyanC_VZW

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

ladrianson

I believe it is finally worked out. It has taken a week of partially

loading, the phone restarting and loading starting over, but it the bar on

the notification finally completed and the notification has not come back.

Battery is doing better, but still going down faster than before.

Thanks

On Fri, May 5, 2017 at 8:17 AM, vzw_customer_support <