November is Over December is here and what a surprise still no FROYO

[yoworm]

I am still surprised at the lack of concern for current customers.  How hard is it to provide an update that everyone else already has.  Is a verizon representative ready to talk about why the Froyo release has yet to happen?  Or maybe even give us a date of when we will finally get this almost obsolete update.

[yaboidh]

man i know you feel. im here waiting myself. i think verizon are playing us to the left. you will get a **bleep** answer from them. i think they are blowing it off for the release of the 4g lte and whatever phone is coming out with it ( still dont know what phone that will be either). come on verizon you say the most important part of verizon is " YOUR CUSTOMERS". SO prove it and give us 2.2 or 2.3 before you make ppl talk negative about you. GIVE US CUSTOMERS WHAT WE WANT. WITHOUT US THERE IS NO VERIZON!!!!!!!!!!

[Ann154]

Sigh... and the Droid Eris was supposed to be updated from 1.5 to 2.1 during the first quarter of 2010. In reality it was late May before those owners got the official OTA update.

You have to remember Samsung has probably sent the base OS to Verizon. Verizon has to test it, add their "required" applications (i.e. Bing) or tell Samsung to build a version with it. Verizon tests it again. If it approved, decide if they are going to send the update via OTA or send it back to Samsung for a manual update where the user would connect the phone to a computer and download the update to the phone.

[yoworm]

Ann

I understand that verizon has to force their bloatware on us but that still does not explain why they are behind the other carriers who have had their updates for several months.  Not only that but if they are this late on 2.2 how late will they be with 2.3 which is almost ready. 

As for the other people who think that we should just be patient and the update will come think about this way.  We are roped into a two year contract and if the update is 6 months behind we have already been forced to keep a phone that does not do what it is advertised to do.  The least they could do is send a message stating that they realize how behind they are and hope to make it up in some way.  For example why am i paying for unlimited internet when my fascinate will not even view the majority of videos online due to the lack of flash 10.1?  I am sure Big Verizon could careless about me paying for unlimited internet and not getting full use out of it as they are the same company that charges you 50+ dollars for unlimited home internet, then 30 for unlimited cell internet which is not really unlimited as they still charge you for tethering.  Maybe I am confused as to what unlimited means but it does not mean unlimited if I can not tether my own internet for my personal use. 

[PJNC284]

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yoworm wrote:

Ann

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yoworm wrote:

Ann

I understand that verizon has to force their bloatware on us but that still does not explain why they are behind the other carriers who have had their updates for several months.  Not only that but if they are this late on 2.2 how late will they be with 2.3 which is almost ready. 

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They're not behind the other carriers. AFAIK, none of the North American Galaxy S devices have received the update. It's been leaked for the AT&T Captivate and the Sprint Epic 4G but nothing official. Also of note is that Telus in Canada won't be releasing Froyo for their Fascinate until early 2011 so we'll see if Verizon does it any sooner.

[Ann154]

And what about the other Galaxy S phones in USA? Do they have 2.2 yet? I know AT&T's version doesn't have it yet.

As for your second paragraph, the same argument came from the Eris, Droid 1, Incredible, Droid X owners for the first months they were available and waiting for the update to the next OS version and the LG Ally owners are still waiting. It's old news.

[Suburban78]

Bottom line, all carriers blow! They All make promises to rope in customers and then take forever or never follow through. We as consumers have allowed this to become common practice because we sit around and complain but when it comes down to it, we do nothing. You want Verizon to take notice and stop playing games and dragging their feet, CANCEL YOUR CONTRACT. When Verizon suddenly losses 500,000 customers because they were sick of the lies and games, I bet they would snap to attention! But that will never happen because you just can't be without your cell phone or bothered to stand up for what you want. Is 2.1 really that bad? You all somehow manage to make day to day and as much as I want 2.2, this phone works really well and does all that it needs to. Guess I'm just lucky or know how to use and set up my hardware because I have zero problems with Email pushing to my phone, GPS works quick and never freezes or lags and the signal is perfect.

[firstlady09]

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yoworm wrote:

I am still surprised at the lack of concern for current customers.  How hard is it to provide an update that everyone else already has.  Is a verizon representative ready to talk about why the Froyo release has yet to happen?  Or maybe even give us a date of when we will finally get this almost obsolete update.

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I apologize for the inconvenience for not having the Froyo update available, and I do understand your frustration. As information becomes available for the Froyo update, we will be sure to pass it along.

[Stein5830]

Are you kidding me? That is all you have to say? This update was released by Google in March (correct me if I am wrong). Which means that it was sent to Samsung who has already informed us that they have sent it over to you? I am a few days from just rooting my phone to get rid of of bloat (I understand the financial decision but that doesn't mean i have to like it) and get my phone running a custom ROM of Froyo. This wait has been excesive. Google has announced the Samsung Nexus which is already running 2.3!! 2.3 is working on the Nexus and you can't give us Froyo?!? Really? Stop wasting time and release it already. 

I am willing to put money on an internal battle between two execs who don't care/think about what is happening to consumers stuck on 2.1.

[PJNC284]

You still won't have Froyo.  AFAIK, there aren't any custom froyo roms as there hasn't been any leaks.

[ajb-ME]

Since the Nexus S is a Galaxy base, I imagine we'll jump to 2.3 instead of 2.2.  My guess is that Verizon has known about this, and has been vetting 2.3 and not 2.2, keeping quiet until 2.3 was announced.

I don't see how Verizion can continue to offer the Fascinate with a 2.1 base when the GSM carriers will likely be advertising their Galaxy variants as shipping with 2.3 before the end of the year.

[PJNC284]

They'd still need to add Touchwiz 3.0 over it since the Nexus S is stock android.  That'll take at least 6 months. lol

[shoe5150]

Correct me if I am wrong here, but isn't the Galaxy Tab running 2.2 on Verizon? And isn't it just an oversized Galaxy S smartphone... If so why can't a dev import that build to the Fascinate? Just a thought.

[PJNC284]

probably something to do with the modem file since the Galaxy Tab is data only.  If they could get a working one leaked from Samsung, then we'd probably be good.

[crimedoggies]

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shoe5150 wrote:

Correct me if I am wrong here, but isn't the Galaxy Tab running 2.2 on Verizon? And isn't it just an oversized Galaxy S smartphone... If so why can't a dev import that build to the Fascinate? Just a thought.

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The Galaxy Tab is running Froyo for tablets, it is a different OS then the phone version. 

[Suburban78]

WOW! Now that is a textbook answer... I think that exact response from a wireless employee is in every thread concerning the Froyo update release. Thanks for more worthless information. I'm sure you do understand our frustration, you work for them.

[Anonymous]

Actually, that is a very textbook answer.  I see it and variations of it all the time.  My two cents would be instead of rubbing salt on an open wound by giving us such textbook answers, get on the ball with the updates.....and I'm being polite when saying it that way too.

[Ann154]

Actually I feel that the first sentence in her response is much less textbook then many of the other responses from the employees and I commend her for writing it.

[tubesokk]

She still gave a pretty lame answer. I don't believe she's lying, I just think Verizon overall doesn't train their sales associates correctly. When I bought my phone on Sept 11, the associate told me that the froyo update would be out in time so that i could make an educated decision to keep the phone or not. I would have bought the Droid 2 otherwise. Now I'm stuck with a phone that doesn't perform as advertised. I even went back to the store a week before I could still return it, and they assured me once the update happens, I will be happy with the phone. 4 months later, no update, crappy reception and a phone I have to reset 3 times a day. Thanks Verizon.

[LandLockedPH]

Maybe it's time to consider filing a claim with your state's attorney general.  I, like everybody else bought a phone (and two year contract) based on what I was told by my Verizon rep.  It's now been three months and they have not delivered what I've paid for.  Doesn't that constitute "consumer fraud"?

I haven't asked yet, but if I went into my Verizon store and said I would like to be released from my 2-year contract based on the above, what do you think the answer would be?

I'm tired of Verizon ignoring their customers and not delivering on what they sell.  IF I remain on this contract, it will be the last time Verizon get's me and my family to purchase anything.  Not that they care.

This is ridiculous!

[papa_leo]

You guys gotta chill. Verizon didn't promise to deliver Froyo to Fascinate at any specific time frame. It was not a part of the advertisement campaign neither a part of the contract (read it again). Should some Verizon sale reps advertise Froyo as a part of the deal and you have a recorded conversation, then you may have a chance to file a claim against that individual sale rep or sale office but I don't think that you may sue a company as whole.

On a related Froyo note, I just read that Epic (Sprin't equivalent of the Fascinate) is ready to be released with v.2.2.1 in a coming month. Hopefully, Fascinate will receive Froyo too soon.