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November is Over December is here and what a surprise still no FROYO

I am still surprised at the lack of concern for current customers. How hard is it to provide an update that everyone else already has. Is a verizon representative ready to talk about why the Froyo release has yet to happen? Or maybe even give us a date of when we will finally get this almost obsolete update.

Comments

yaboidh

man i know you feel. im here waiting myself. i think verizon are playing us to the left. you will get a **bleep** answer from them. i think they are blowing it off for the release of the 4g lte and whatever phone is coming out with it ( still dont know what phone that will be either). come on verizon you say the most important part of verizon is " YOUR CUSTOMERS". SO prove it and give us 2.2 or 2.3 before you make ppl talk negative about you. GIVE US CUSTOMERS WHAT WE WANT. WITHOUT US THERE IS NO VERIZON!!!!!!!!!!

Ann154

Sigh... and the Droid Eris was supposed to be updated from 1.5 to 2.1 during the first quarter of 2010. In reality it was late May before those owners got the official OTA update.

You have to remember Samsung has probably sent the base OS to Verizon. Verizon has to test it, add their "required" applications (i.e. Bing) or tell Samsung to build a version with it. Verizon tests it again. If it approved, decide if they are going to send the update via OTA or send it back to Samsung for a manual update where the user would connect the phone to a computer and download the update to the phone.

yoworm

Ann

I understand that verizon has to force their bloatware on us but that still does not explain why they are behind the other carriers who have had their updates for several months. Not only that but if they are this late on 2.2 how late will they be with 2.3 which is almost ready.

As for the other people who think that we should just be patient and the update will come think about this way. We are roped into a two year contract and if the update is 6 months behind we have already been forced to keep a phone that does not do what it is advertised to do. The least they could do is send a message stating that they realize how behind they are and hope to make it up in some way. For example why am i paying for unlimited internet when my fascinate will not even view the majority of videos online due to the lack of flash 10.1? I am sure Big Verizon could careless about me paying for unlimited internet and not getting full use out of it as they are the same company that charges you 50+ dollars for unlimited home internet, then 30 for unlimited cell internet which is not really unlimited as they still charge you for tethering. Maybe I am confused as to what unlimited means but it does not mean unlimited if I can not tether my own internet for my personal use.

Ann154

And what about the other Galaxy S phones in USA? Do they have 2.2 yet? I know AT&T's version doesn't have it yet.

As for your second paragraph, the same argument came from the Eris, Droid 1, Incredible, Droid X owners for the first months they were available and waiting for the update to the next OS version and the LG Ally owners are still waiting. It's old news.

PJNC284

yoworm wrote:
Ann
yoworm wrote:
Ann

I understand that verizon has to force their bloatware on us but that still does not explain why they are behind the other carriers who have had their updates for several months. Not only that but if they are this late on 2.2 how late will they be with 2.3 which is almost ready.
They're not behind the other carriers. AFAIK, none of the North American Galaxy S devices have received the update. It's been leaked for the AT&T Captivate and the Sprint Epic 4G but nothing official. Also of note is that Telus in Canada won't be releasing Froyo for their Fascinate until early 2011 so we'll see if Verizon does it any sooner.

Suburban78

Bottom line, all carriers blow! They All make promises to rope in customers and then take forever or never follow through. We as consumers have allowed this to become common practice because we sit around and complain but when it comes down to it, we do nothing. You want Verizon to take notice and stop playing games and dragging their feet, CANCEL YOUR CONTRACT. When Verizon suddenly losses 500,000 customers because they were sick of the lies and games, I bet they would snap to attention! But that will never happen because you just can't be without your cell phone or bothered to stand up for what you want. Is 2.1 really that bad? You all somehow manage to make day to day and as much as I want 2.2, this phone works really well and does all that it needs to. Guess I'm just lucky or know how to use and set up my hardware because I have zero problems with Email pushing to my phone, GPS works quick and never freezes or lags and the signal is perfect.

firstlady09

yoworm wrote:
I am still surprised at the lack of concern for current customers. How hard is it to provide an update that everyone else already has. Is a verizon representative ready to talk about why the Froyo release has yet to happen? Or maybe even give us a date of when we will finally get this almost obsolete update.

I apologize for the inconvenience for not having the Froyo update available, and I do understand your frustration. As information becomes available for the Froyo update, we will be sure to pass it along.

Suburban78

WOW! Now that is a textbook answer... I think that exact response from a wireless employee is in every thread concerning the Froyo update release. Thanks for more worthless information. I'm sure you do understand our frustration, you work for them.

Ann154

Actually I feel that the first sentence in her response is much less textbook then many of the other responses from the employees and I commend her for writing it.

unknown

Actually, that is a very textbook answer. I see it and variations of it all the time. My two cents would be instead of rubbing salt on an open wound by giving us such textbook answers, get on the ball with the updates.....and I'm being polite when saying it that way too.

tubesokk

She still gave a pretty lame answer. I don't believe she's lying, I just think Verizon overall doesn't train their sales associates correctly. When I bought my phone on Sept 11, the associate told me that the froyo update would be out in time so that i could make an educated decision to keep the phone or not. I would have bought the Droid 2 otherwise. Now I'm stuck with a phone that doesn't perform as advertised. I even went back to the store a week before I could still return it, and they assured me once the update happens, I will be happy with the phone. 4 months later, no update, crappy reception and a phone I have to reset 3 times a day. Thanks Verizon.

LandLockedPH

Maybe it's time to consider filing a claim with your state's attorney general. I, like everybody else bought a phone (and two year contract) based on what I was told by my Verizon rep. It's now been three months and they have not delivered what I've paid for. Doesn't that constitute "consumer fraud"?

I haven't asked yet, but if I went into my Verizon store and said I would like to be released from my 2-year contract based on the above, what do you think the answer would be?

I'm tired of Verizon ignoring their customers and not delivering on what they sell. IF I remain on this contract, it will be the last time Verizon get's me and my family to purchase anything. Not that they care.

This is ridiculous!

papa_leo

You guys gotta chill. Verizon didn't promise to deliver Froyo to Fascinate at any specific time frame. It was not a part of the advertisement campaign neither a part of the contract (read it again). Should some Verizon sale reps advertise Froyo as a part of the deal and you have a recorded conversation, then you may have a chance to file a claim against that individual sale rep or sale office but I don't think that you may sue a company as whole.

On a related Froyo note, I just read that Epic (Sprin't equivalent of the Fascinate) is ready to be released with v.2.2.1 in a coming month. Hopefully, Fascinate will receive Froyo too soon.

PJNC284

It's nothing new. All of the phones go through this and the Fascinate isn't any different. You signed a 2 year contract with the software and hardware in its present state. What a rep may or may not have promised you is irrelevant and not going to get you out of it any sooner.

yoworm

Papa

We were not promised Froyo by Verizon in a specific time frame however Samsung advertised their phone as a competitor to other smart phones and they stated that it would be great for surfing the internet and viewing videos which of course it can't do with out 10.1 flash support. Verizon should hold the vendors of the products they sell to a standard and to be 6 months behind and to release new items with Froyo when their existing galaxy line is behind the times is unacceptable. Not too mention Verizo already has the update and is taking their time adding their bloatware. Since I purchased the phone and the phone and its harddrive space is mine can I charge Verizon a storage fee for their bloatware that I can not remove from my phone taking up my memory space and slowing my phone down.

It is just poor customer service to sell a two year prison sentence that is chained to an under performing phone. Good customer service would be to recognize that this is an issue and give a credit to another phone that can make full use of our unlimited data usage.

Data usage is another issue how many different fees can you pay for the same unlimited internet usage (Home internet 50+ dollars, Phone internet 29.99 and tethering 20 dollars fee for the same "unlimited internet usage that should be included in the 29.99 fee) If I am wrong and somebody can show me that I am confused on the definition of unlimited please let me know.

M91-30

The galaxy s platform has more hardware acceleration than one needs for simply viewing videos. It is a 3d gaming phone.

szeck87

Remember Froyo is just the OS, TouchWiz is very personalized by Samsung and they have to make sure everything works properly with Android 2.2. They've pretty much confirmed the date with the Epic on Sprint, so I imagine that the other carriers will soon follow since they are all basically the same phone.

Suburban78

As I said in a previous post, if you all are really so fed up with Verizon then cancel your contact. When thousands of people start to cancel because of awful customer service, things will change. Until then, they will keep walking all over us. I for one just submitted my strongly worded Email to Verizon expressing my concerns as a customer and my intention to cancel January 1st, 2011 if things don't change. IMHO, the early cancellation fee is a small price to pay to release myself from an abusive relationship! I will be taking 9 other family members with me and a total of just over $1100 a month in service charges. Already dropped dish network like a rock because of their games. I'm not even all that upset about Froyo, I'm mad that every time I call customer service or speak with in store staff I'm lied to. VERIZON, REMOVE YOU OH SO OVERSIZED HEAD FROM THAT DARK, STINKY HOLE ON YOUR BACKSIDE AND START RESPECTING THE PEOPLE WHO MAKE YOU WHAT YOU ARE!

Ann154

ooh, what a "strong" post. Next time try a little search of android forum on this website. There have been people threatening to sue over the delay and no information of other phone's update to a new Android OS. Owners of the Devour, the Droid Eris, the Motorola Droid, LG Ally, Droid Incredible, and heck even the Droid X had written posts asking where their newest version of the OS was for their phone.

Like I wrote before IT IS OLD NEWS! Verizon will release the software update when they are ready to do so.

The LG Ally is STILL waiting for the update to 2.2 and that phone was released back in May 2010. The Devour mostly likely will never see an update from Android 1.6 to 2.1

Suburban78

Strong is right! And if I do not receive some quality customer service in the next few weeks, well... Money talks, and I'll be walking with mine. Like I said, I'm not leaving because of the delayed Froyo, we have had several other issues with our service and have been promised credits to our account, and rate plan changes that were to be back dated and never happened. That is why I will be canceling, the promised update is just secondary.

Suburban78

I never said anything about a lawsuit. I have read the service agreement! That is why I will choose to terminate My side of the contract and cash flow with Verizon.

papa_leo

I agree with everyone that I am also dissatisfied with VZW bloatware that I can't remove.

However, when I was choosing a new phone, I was looking at provider's network, customer service, and phone in general. Living in the Northern California, I had options of choosing between all major wireless players and I can tell you that in my area (might not be a case where you live), VZW is the best.

In the past 15 years owning a cell phone, I went through all of the providers, Pacific Bell Wireless, Sprint, Nextel, T-Mobile, Metro PCS, Cingular, AT&T Wireless, GTE and Verizon...in my personal opinion Verizon service is by far the best. Customer service might be hit-and-miss, but if customer is strongly opinionated and knows what he/she talking about, there are ways to make things work.

My friend has HTC Incredible and I personally noticed that since Froyo installation on his phone, his battery started to run down faster even faster than before (if before Froyo he could get about 6 hours of it, now with a Froyo his phone is glued to a charger and #1 user of the battery is no longer display but Android OS!). Another thing, even though Flash player is installed, good half of the videos can't be displayed because of the compatibility format issues. It tells me that Flash Player 10.1 on Froyo is still not mature enough for a full web support.

Have a look at Droid X forum when hundreds of people where yelling at, complaining to FCC, threating with class action lawsuit against VZW if Froyo will not be delivered within the next ... days. And guess what...VZW delivered. Do you know what happened next? The half of the same people where again yelling at, complaining to FCC, threating with class action lawsuit against VZW because Froyo "bricked" their phones and wanted a new (not refurbished) replacement phone.

So as for me, let Froyo come when it will be ready and not a moment sooner. In meantime, when I really want to watch internet videos, I am using my laptop.

azreedtech

Just plain sad that a company like Sprint can beat Verizon to the punch! Only answers we get is "No information is available" Bull Crap! What the heck is the big secret anyway? First BING, Now this! Im regretting buying the Fascinate. Come on Verizon! Get the lead out and enough with all the secrets involving FROYO! Its not a national security threat! Get us the update already! This is absurd! All that is being tested is the bloatware and Bing compatibility!

PJNC284

Time for more complaining. Google just announced the Nexus S running Gingerbread (2.3).

Stein5830

Are you kidding me? That is all you have to say? This update was released by Google in March (correct me if I am wrong). Which means that it was sent to Samsung who has already informed us that they have sent it over to you? I am a few days from just rooting my phone to get rid of of bloat (I understand the financial decision but that doesn't mean i have to like it) and get my phone running a custom ROM of Froyo. This wait has been excesive. Google has announced the Samsung Nexus which is already running 2.3!! 2.3 is working on the Nexus and you can't give us Froyo?!? Really? Stop wasting time and release it already.

I am willing to put money on an internal battle between two execs who don't care/think about what is happening to consumers stuck on 2.1.

PJNC284

You still won't have Froyo. AFAIK, there aren't any custom froyo roms as there hasn't been any leaks.

ajb-ME

Since the Nexus S is a Galaxy base, I imagine we'll jump to 2.3 instead of 2.2. My guess is that Verizon has known about this, and has been vetting 2.3 and not 2.2, keeping quiet until 2.3 was announced.

I don't see how Verizion can continue to offer the Fascinate with a 2.1 base when the GSM carriers will likely be advertising their Galaxy variants as shipping with 2.3 before the end of the year.

Ann154

I really don't want to add more fuel to the fire, but...

Http://an.droid-life.com/2010/12/06/samsung-phones-to-get-gingerbread-first/

awsumopossum

Verizon, just thought i would let you know... YOU SUCK, Gingerbread released today, yet we still have no Froyo on the Fascinate. The Epic 4G gets Froyo but we're stuck with eclair.... I HATE YOUR FACE!!!!

yoworm

It is a shame that Samsung is so concerned with new customer acquisition that they have now put atleast two devices out with Froyo (2.2) and Gingerbread (2.3) and yet they are still raping the poor fools who were hooked into the Galaxy S line which are stuck on 2.1. However we should remember that verizon is holding us up with their bloatware installation.

The issue is neither company Samsung or Verizon are concerned with current customers. Samsung does not care because they already got their money and Verizon could careless because they know you will just have to keep your underperforming phone or you will be paying 350 dollar early termination fee.

papa_leo

I found a link that compiled 10 top reasons why anyone would like to have Froyo.

1. Performance

2. SD Storage for apps

3. New widgets

4. Web to Phone capability

5. Improved camera

6. Adobe Flash

7. Improved Gmail and messaging

8. Android Market facelift

9. Tethering

10. Faster stock browser

Now, let me tell you what I think is important for me as Fascinate user.

1. Performance. Yes and No. If performance will increase but battery life will decrease then I won't be happy. What the use of driving Ferrari over BMW, if Ferrari consumes more gas but has smaller gas tank...

2. SD Storage for apps. Defiantly yes.

3. New widgets. Maybe.

4. Web to Phone. I don't care for that. So No.

5. Improved camera. I don't know how much better it could get. I think that current one is good enough.

6. Adobe Flash. Yes, but only if it truly works.

7. Improved Gmail. Existing one works just fine for me.

8. Androd market facelift. I don't care for minor updates.

9. Tethering. I am not using it now and I don't care for that in the future.

10. Faster stock browser. I am using Opera Mini and it loads pages very fast.

What I'd really like to see sooner than latter is a fix for GPS to decrease "cold" start locking time.

Now ask those questions yourself and decide how much upgrade to Froyo really worth your nerves and frustration. Live and enjoy your life and set those little nuances aside. Trust me that will allow you to enjoy more cell phones in the future. Everyday above the ground is a blessed day!

LandLockedPH

Here are my top reasons for wanting this phone to get an update...

1. A GPS client that locks on when I start it without having to wait ten minutes.

2. Elimination of an embarasingly slow lag when switching between apps. This is fast?

3. Native email client that works. I'm doing the best I can now with K-9.

4. The ability to use the audio out feature of the desk docks I paid for. Time to take that warning sticker off!

There are more, but those are the top four.

I'm not blaming Samsung... I think the phone is great. But, I'll never be a Verizon customer again once I get through this contract...make that the four lines we have on Verizon now.

Crap!

glc555

My Droid X battery lasts much longer after I updated to 2.2. Apps seem to be more responsive and run faster. My wife purchased a Fascinate and it is really running through its battery. That's why I am interested in when it will finally get 2.2.

Suburban78

As was said before, all carriers suck! Its just finding the one who sucks the least. At least when I was with T-mobile, if they said that I would revive a credit for their mistake, IT HAPPENED. Ive ben waiting for two months now for a $73 credit on a Verizon error that has been promised by 5, yes 5 customer disservice reps...

papa_leo

So why did you leave T-Mobile? Was it because of their coverage? A phone is only as good as the network it is on. Say your Fascinate would get Froyo tomorrow with some bugs. Will you scream lauder than now or less. As of now, Fascinate is very stable smartphone if you know its limitations. I would rather have it this way than become a lab rat and be a beta tester for VZW. It doesn't mean that when Froyo will arrive for Fascinate it will be perfect, it won't be. But at least number of problems will be less than a half cooked version.

In regards to a credit that Verizon owns you, you may try to escalate it to supervisor or send an official letter demanding the refund/credit that is due. If that won't work take it to a small claim court, I can give you 100% guarantee that judge will honor your refund.

Suburban78

If you would read back through my previous posts, my objections are not so much with the froyo release as it is with the customer service. Froyo really is neither here nor there, my phone works flawlessly except my desk and car docks won't output audio until the update. As far as the credit, I've been assured that it will show on the new billing cycle, just two more weeks. I'm not taking a anything to court, the time away from work would cost me far more what is owed to me.

Cinderqh

This is very disappointing. I didnt know my Fascinate wasnt fully functional until I tried to use the desktop dock they also sold me.

Cinderqh

Sorry, hit Send too soon. I guess I am just complaining tho, since I've read the thread.

I am very disappointed that I was sold a phone that isnt fully functional. The main thing that sold me on the phone was the desktop dock (that the salesman happily promoted and sold me) and the music features.

I commute on the bus and with this, I could listen to my phone and leave my iTouch at home. And I could plug my headphones in and listen with the dock at work.

The salesman didnt tell me it wouldnt work until there was an upgrade. I had no idea about the desktop docks until he showed me...cool huh? Except it wont work to play music thru headphones, which I told him was key.

Otherwise, I like the phone alot. It seems to be working very well.

PJNC284

Looks like the Froyo leak for the Epic isn't official after all

http://phandroid.com/2010/12/04/official-android-2-2-for-the-epic-4g-is-here/

papa_leo

I don't want to blame you but at the age of the internet and thousands website reviews, it is now consumer responsibility to do all of the review prior to making a purchasing decision.

Suburban78

Papa, you just don't get it! How could reading reviews have kept me from being lied to by customer service reps. Being lied to is the ONLY issue I have with Verizon. Lied to about my refund, lied to about the release of froyo and suckered into buying both the desk and the car dock. I signed the contact, your right. And once again, if you READ my previous posts, I will also be paying to end it.

papa_leo

Suburban,

I am not defending Verizon as I had a share fare of problems with my previous phones and incompetent reps. Try to escalate your issue to supervisor or cancellation department. Trust me, Verizon will try to do that right if you will have a chance to speak with a right person.

As I stated in the past posts, I had to deal in the past with all major wireless companies and Verizon was the best (at least all my issues were addressed, even though not by the first contact).

JPHBucks

Generally, I have been much more pleased by Verizon customer service than with most other service providers - including AT&T, American Electric Power, Time Warner Communications, etc. With that being said, I'm looking forward to the release of 2.2.

baxter

I agree. Overall, I'm generally OK with the Fascinate, but Verizon's support (or rather lack of it) is abysmal.

I have problems with POP3 email, dropped calls, GPS and many of the same problems identified by other customers and that Verizon has known about (and documented) for many months.

Solutions to the problems, whether to be resolved by FROYO or other updates continue to be delayed. In the meantime, they seem to have plenty of resources to introduce, market and sell new phone models. Evidently they need more engineers and fewer Marketing types.

A smartphone that does not meet basic needs due to abysmal customer support and software functionality isn't too smart.

People should be talking about a class-action lawsuit to make Verizon stand behind its products and its promises.

Already thinking about how best to dump the service as a result of my experiences with the Fascinate.

PJNC284

1. sell Fascinate on ebay or craigslist

2. pay etf

3. switch carriers

But then you'll just run into the same problems with the others so it's lose-lose.

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