OTA update available but unsuccessful

[JP_Nelson]

My S6 says the 6.0 update is available OTA, but says update unsuccessful.  Error Code: 411.  Any suggestions?

[darksear]

Error code 411 usually means that the item your looking for can't be found.  I'd think it was a April Fool's prank if some people hadn't said they've received it already.  Probably an overloaded server(s).  Wait a couple of hours and try again.  If it still gives you that error repeat until it does or until you hear that it's officially been pulled.  That's what I've been doing.  You know.  After I factory reset my phone.

[Pattycake801]

It's not an April Fool's joke because I was able to download the update on my phone earlier today. my son, however, got the same 411 error on his phone when he tried. Could be overloaded servers.

[Benjamin420]

Is it worth downloading? Newer isn't always better. 🙂

[ZepGuy]

This is what I was just told in chat with Verizon:

"We have had a couple other customers chat in with the same issue (in the past 10 minutes) and we did confirm with Samsung that the Marshmallow update is on hold right now because of some bug fixes. They do not have an estimated time for the release of the update yet but once it is known it will become public."

....Pretty frustrating when we've been waiting for months to get the update. Then to have it given to us then yanked away all on April Fool's Day.

[charlesh7]

Ultimate April Fool's Joke on us!

[darksear]

Let's wait until we hear something official.  After working in a call center for 4 years you would be amazed at the rumors that actually make it out to the public.

[charlesh7]

Well, I was in a chat with support and they had me do a factory reset and that didn't fix the problem.  So they had me contact Samsung support.  Samsung didn't even know there was an update.  All they said to do was send my phone in for repair (which has a turn around time of two weeks).  I am NOT sending my phone in.  I don't have a landline and this is my only phone.

[darksear]

Yeah.  A Samsung rep wouldn't know about the release.  It could be that Verizon jumped the gun and released the update early on accident.  Everyone was reporting that the update had the date of 4/2 on it.

[larrykim]

So maybe at midnight it will work?

[darksear]

Not sure. All I can recommend is be patient.

[JP_Nelson]

Downloaded this morning and installing now...hoping for the best.

[charlesh7]

I tried again about 1:30 this morning and it downloaded fine.  Must have been a problem with their servers.

[Ayackstar]

So I have tried everything, and I waited till the 5th of April to download the update through Verizon, for the Marshmallow update on my Samsung S6. I still get the 411 error code, even with having my phone in Safe Mode (a suggestion I found on one of the forums). Still nothing. It does show available, just "failure to download, error 411".

Does anyone have any new information on this issue?  Please respond and let me know. It is greatly appreciated!

[vzw_customer_support · Accepted solution]

Getting the newest software update is exciting. Let me get you the great news! You are now able to download the software update for your device. Just click here for steps:http://vz.to/23laZ6P  Happy updating!
KatrinaN_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[mttb13]

I had the same problem. I fixed it by upgrading using the software upgrade assistant. It worked fine, and Marshmallow looks to be working fine on my phone. I still have no idea what the error code 411 is for, but rumor has it, that it means the over the air upgrade servers are down

[darksear]

If you have it download it overnight, at say 2am, it's waiting for you to

install it when you wake up.