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Ordered a Fascinate - Looking like a mistake now

I upgraded to a family share plan in order to get my wife a smart phone. At the store, she liked the hardware, and the software on the Fascinate, and thats the phone she wanted to get. Well, the phone is on it's way and will be here Thursday, but I think now after reading about all the issues on here, it is a mistake and we should have gone with something else.

I contacted the Verizon order department and since it is already shipped, they cant cancel it. They gave me two options, none which sound good.

1. Simply refuse the package from Fed Ex, it will be returned to Verizon, the current order will cancel out, and then we can place another order next week for a different model. Problem with this, it will be past the July 7th date when unlimited data is no longer an option.

2. Take the phone, and exchange it within 14 days, but be subject to the $35 restocking fee. We can keep the unlimited data at this point since the order would have been comleted, but if the phone isn't going to work out of the box anyway, I don't think we should have to pay a restocking fee for a faulty phone.

Anyone have any idea if Verizon will wave the restocking fee on a new phone purchase if the phone itself is having so many problems?

Comments

geomimi89

Hi,

I just ordered the Fascinate from Amazon for 1 penny. I have it 5 days now. It is working perfect right now. It's very responsive to touch, its not freezing, no missed text messages. The only problem I had was missed calls when the phone was in sleep mode. I found an easy fix on the forum. I downloaded Soft Locker app from the market place. It keeps the CPU awake when the phone is in sleep mode. Now all call go through no problems.

One thing I would suggest is when you activate your new phone, don't download the update. Once I activated the phone and 3G was active, the pop up came up to update. I hit the back button and the download was cancelled! It hasn't asked me again! The latest software update was the worst yet!

Good luck with the phone! I hope you get a good phone like I did!

JasonSCarter

Word from some other people on here is the phones coming from Verizon already have the latest software update on them, so that won't be an option. Heard the battery was only lasting 4-5 hours as well ever since the 2.2 update.

spurs21

LE2Strat wrote:
I upgraded to a family share plan in order to get my wife a smart phone. At the store, she liked the hardware, and the software on the Fascinate, and thats the phone she wanted to get. Well, the phone is on it's way and will be here Thursday, but I think now after reading about all the issues on here, it is a mistake and we should have gone with something else.

I contacted the Verizon order department and since it is already shipped, they cant cancel it. They gave me two options, none which sound good.

1. Simply refuse the package from Fed Ex, it will be returned to Verizon, the current order will cancel out, and then we can place another order next week for a different model. Problem with this, it will be past the July 7th date when unlimited data is no longer an option.

2. Take the phone, and exchange it within 14 days, but be subject to the $35 restocking fee. We can keep the unlimited data at this point since the order would have been comleted, but if the phone isn't going to work out of the box anyway, I don't think we should have to pay a restocking fee for a faulty phone.

Anyone have any idea if Verizon will wave the restocking fee on a new phone purchase if the phone itself is having so many problems?

About 3 years ago I ordered a phone from Verizon, got it at home, played with it it, never activated it, decided I didn't like it, and sent it back within the grace period, which was 30 days I believe at that time. I was never charged a restocking fee, because it was never activated. The problem in your situation is the timetable for unlimited data. If you want to have unlimited data , you will probably have to go with option 2. It wouldn't hurt to ask if they would waive the restocking fee, but I wouldn't count on it. Just because others are having problems won't necessarily mean thet you will. Luckily i have had few problems since the latest update. You may find the phone works well for you after all.

NuDroidUsrr

LE2Strat wrote:
I upgraded to a family share plan in order to get my wife a smart phone. At the store, she liked the hardware, and the software on the Fascinate, and thats the phone she wanted to get. Well, the phone is on it's way and will be here Thursday, but I think now after reading about all the issues on here, it is a mistake and we should have gone with something else.

I contacted the Verizon order department and since it is already shipped, they cant cancel it. They gave me two options, none which sound good.

1. Simply refuse the package from Fed Ex, it will be returned to Verizon, the current order will cancel out, and then we can place another order next week for a different model. Problem with this, it will be past the July 7th date when unlimited data is no longer an option.

2. Take the phone, and exchange it within 14 days, but be subject to the $35 restocking fee. We can keep the unlimited data at this point since the order would have been comleted, but if the phone isn't going to work out of the box anyway, I don't think we should have to pay a restocking fee for a faulty phone.

Anyone have any idea if Verizon will wave the restocking fee on a new phone purchase if the phone itself is having so many problems?

Mine and my daughters phones work well, other than an occasional need to restart the phones. The app the person mentioned seems to work with others also to stop the missed calls issue until the fix is pushed.

JasonSCarter

How does running that app all the time affect the battery life?

NuDroidUsrr

JasonSCarter wrote:
How does running that app all the time affect the battery life?

Are you asking in a technical term, or in a battery impact term? As far as the technical side, an app running all the time takes cpu cycles, memory, battery, etc, to allow it to run. That app in particular will not allow the phone to go into deep sleep when not in use, which seems to be the issue with not receiving texts, email, and phone calls while it is in that sleep mode.

As far as how much it impacts your battery life, I would ask that question to others that are using it. There is also another thread or 2 about the phone call issues, which people talked about the app. Again, it would only be a temporary fix until Verizon pushes out the fix, and also, this is provided you have the issue at all.

wardcst24

I was getting 9-10 % per hour battery loss

JasonSCarter

I know the technical side.....I was asking about that app specifically.

9%-10% an hour seems really bad. Even as a temporary fix, you culdn't spend an afternoon away from a charger doing anything.

Hopefully the fix comes soon, I'll try to get Verizon to get me a different phone.

ponchusc

Got this phone for my wife end of May...not receiving calls or lost call message and not receiving text messages or receiving them late. Disappointing.

jmaxwell92264

I've had a Fascinate for just over a month now, and just this week we got a Droid X2 for our second phone. The X2 has been just as frustrating to setup as the Fascinate. Swype doesn't work nearly as well - in fact the predictive text is downright ignorant. Other issues I've found are mainly related to user interface. But my point is that all of the phones seem to have problems and are frustrating at first. I'm not sure that anybody is getting it right, and one phone is just as bad as the other - just a necessary evil these days.

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