Outbox stuck and "connection error"

[sodowarts]

I have 4 different email addresses that I use on my Fascinate but for the past 5 days the outbox has been "stuck"  and won't send anything out.  When I scroll down to the bottom of the list there's a bar that says "Send outgoing messages".  Upon tapping that bar either nothing happens or the top of the list a bar comes up saying "connection error".

Any ideas???  Thank you!

[NuDroidUsrr]

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sodowarts wrote:

I have 4 different email addresses that I use on my Fascinate but for the past 5 days the outbox has been "stuck"  and won't send anything out.  When I scroll down to the bottom of the list there's a bar that says "Send outgoing messages".  Upon tapping that bar either nothing happens or the top of the list a bar comes up saying "connection error".

Any ideas???  Thank you!

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  If they are POP3 accounts, my phone will do that from time to time. A simple power off and power on fixes my issue. I would start there, maybe then a soft reset by powering down, pull the battery out for about 10 seconds, then put it back in and turn on.

 That's where I would start first.

[PO_pack_mule]

Did that several times. Fed up, I went to k-9 mail, and haven't looked back since.

[sodowarts]

what's K-9 mail?

[PJNC284]

It's a 3rd party email client that replaces the stock Mail client on Android.

[KinquanaH_VZW]

Thanks for the information NuDroidUsrr. YOur correct performing a simple soft reset will resolve most issues with your device. If you continue to have the same issues, you will need to check your email setting. I have listed steps below to check your email notifications, email frequency, and outgoing server. 

1. From a home screen, select Applications.
   
   
2. Select Email.
   
   
3. From the Email account screen, select and hold the email account.
   To return to the Email account screen select Menu > Accounts.
   
   
4. Select Account name.
   
   
5. Enter an account name then select OK.
   
   
6. Select Your name.
   
   
7. Enter a name then select OK.
   
   
8. Select Email check frequency.
   
   
9. Select the preferred frequency.
   • Never
   • Every 5 minutes
   • Every 10 minutes
   • Every 15 minutes
   • Every 30 minutes
   • Every hour
10. Select Default account to enable / disable.
    Enabled when a green check mark is present.
    
    
11. Select Email notifications to enable / disable.
    Enabled when a green check mark is present.
    
    
12. Select Select ringtone.
    Email notifications must be enabled.
    
    
13. Select a ringtone then select OK.
    
    
14. Select Vibrate to enable / disable.
    Email notifications must be enabled.
    Enabled when a green check mark is present.
    
    
15. Select Incoming settings.
    
    
16. Verify the Incoming settings then select Next.
    • Password
    • POP / IMAP Server
    • Port
    • Security type
      • None
      • SSL
      • SSL (Accept all certificates)
      • TLS
      • TLS (Accept all certificates)
    • Delete email from server (POP)
      • Never
      • When I delete from Inbox
    • IMAP path prefex (IMAP)
17. Select Outgoing settings.
    
    
18. Verify the Outgoing server settings then select Next.
    • SMTP Server
    • Port
    • Security type
      • None
      • SSL
      • SSL (Accept all certificates)
      • TLS
      • TLS (Accept all certificates)
    • Require sign-in.
      Enabled when a green check mark is present.
    • Username
    • Password
19. Select Forward with files to enable / disable.
    Enabled when a green check mark is present.
    
    
20. Select Signature.
    
    
21. Enter a signature then select OK.
    
    

KinquanaH_VZW

[newbie01]

I've had problems with email ever since I got my phone.  Those solutions don't work.  They need to get a fix for this phone.  I hate it.