Outlook won't synch over wifi

[Apage]

I have a Samsung 6 Edge and just got the Marshmallow update yesterday. Now my outlook account won't send or receive over wifi but it works just fine when  connected via the cell signal.

[vzw_customer_support]

Apage,

Help has arrived! Let’s definitely make sure we get your email to work over wifi. Are you having any trouble with apps updating or installing over wifi? Have you been able to delete the email account and then re-add it to the phone? Here are the steps to follow to remove http://vz.to/1qzQLrz & add http://vz.to/1qRjSHn the email back. Please let us know the results.

AliciaS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Apage]

All of my other Apps work fine over wifi including a seperate email account which has no problem sending, receiving and synching.  It is not an outlook account, it is an account through my ISP. 

[Apage]

I removed the outlook account and set it back up.  No luck.

[vzw_customer_support]

Thank you for taking those steps for us, Apage. It is important to us we get the emails working properly for you and I am happy to help.

Are you having trouble connecting any other devices to wifi? Did you download any additional apps following the software update? Please provide a few additional details and I will be happy to continue helping.
SteveR_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Apage]

No other apps are having trouble over wifi.  Outlook is having problems over any wifi.  Home, work, Starbucks, etc..  No oher apps were downloaded after the update.

[vzw_customer_support]

Apage, I rely on my email for communication on the go. Let’s get to the root cause of this. Do you have issues sending or receiving mail on any other devices such as a tablet or computer? What type of email account is this?

MarkP_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[vzw_customer_support]

Thank you for following up with the results, Apage. Let's keep working together on this and get your emails back in action. What happens when you try to access your email in outlook?

JosephE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Apage]

It just "thinks" for a while thensays, failed to send if there is something that is in the outbox, oitherwise it acts like it is working and then nothing comes up even if I know something is there.,

[vzw_customer_support]

I get all of my email through my outlook, so I know how important it is that it be working right, Apage. Is your outlook account a personal account or a corporate/employer email?
JosephT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!