PLEASE POINT US TO THE MISSED CALL FIX--IIT IS NOT FIXED
wardcst24
Contributor - Level 2

This is the 2nd time this has been Solved in less than a week.

Has any one found the Solution Because I would love to start receiving Calls on my Fascinate and put this nightmare Behind me

As it Stands it is not solved and I have to use a Differant phone to recieve Calls

 

This is a Insult

Almost as bad as the one from Samsung they send the phone back and say it passes all tests.

 

So I do my test

1.  Activate it

2. Call it to see if it rings it Does

3. don't Install any app's

4. let the phone set do not touch it for 1 - 1 1/2 hours

5. Call it and see if it rings

 

I have never had it ring when testing it this way

 

So How is this fixed

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1 Solution
wardcst24
Contributor - Level 2

I put the ED05 Leak on my phone and it is Completely fixed it all Issues are gone and it is running like a Champ

This Solved my problem

 Now all we have to do Is get Verizon to release it

View solution in original post

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31 Replies
wardcst24
Contributor - Level 2

wardcst24 wrote:

This is the 2nd time this has been Solved in less than a week.

Has any one found the Solution Because I would love to start receiving Calls on my Fascinate and put this nightmare Behind me

As it Stands it is not solved and I have to use a Differant phone to recieve Calls

 

This is a Insult

Almost as bad as the one from Samsung they send the phone back and say it passes all tests.

 

So I do my test

1.  Activate it

2. Call it to see if it rings it Does

3. don't Install any app's

4. let the phone set do not touch it for 1 - 1 1/2 hours

5. Call it and see if it rings

 

I have never had it ring when testing it this way

 

So How is this fixed


Vzw Moderators

 

Do you realize that marking a post solved when it is not not only Insults us

But it also Creates more traffic on that post Because People are having that same problem and surely want to know the Solution


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SFObrien
Contributor - Level 3

I can't point you where the fix is due to forum rules but I can say running the Community ROM 2.0 from Android Central combined with the EC09 Gingerbread modem and the missed call problem goes away!

 

 

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wardcst24
Contributor - Level 2

Thank you for the info

But I would like it fixed without Voiding my warranty

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SotY
Newbie

SFObrien wrote:

I can't point you where the fix is due to forum rules but I can say running the Community ROM 2.0 from Android Central combined with the EC09 Gingerbread modem and the missed call problem goes away!

 

 


No, it didn't fix anything for me. I'm on CR2.1 (tried 2.0 also) with EC09 radio leak and still having missed calls.

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SFObrien
Contributor - Level 3

SotY wrote:

SFObrien wrote:

I can't point you where the fix is due to forum rules but I can say running the Community ROM 2.0 from Android Central combined with the EC09 Gingerbread modem and the missed call problem goes away!

 

 


No, it didn't fix anything for me. I'm on CR2.1 (tried 2.0 also) with EC09 radio leak and still having missed calls.



That's interesting what version were you running prior to installing CR 2 ?

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SotY
Newbie

SFObrien wrote:

SotY wrote:

SFObrien wrote:

I can't point you where the fix is due to forum rules but I can say running the Community ROM 2.0 from Android Central combined with the EC09 Gingerbread modem and the missed call problem goes away!

 

 


No, it didn't fix anything for me. I'm on CR2.1 (tried 2.0 also) with EC09 radio leak and still having missed calls.



That's interesting what version were you running prior to installing CR 2 ?



I did complete DI01 restore and then EA28 & ED04 OTAs. Flashed CR2.0 with PBJT kernel and 2.1 patch and then EC09 modem. Still having missed calls.

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SFObrien
Contributor - Level 3

SotY wrote:

SFObrien wrote:

SotY wrote:

SFObrien wrote:

I can't point you where the fix is due to forum rules but I can say running the Community ROM 2.0 from Android Central combined with the EC09 Gingerbread modem and the missed call problem goes away!

 

 


No, it didn't fix anything for me. I'm on CR2.1 (tried 2.0 also) with EC09 radio leak and still having missed calls.



That's interesting what version were you running prior to installing CR 2 ?



I did complete DI01 restore and then EA28 & ED04 OTAs. Flashed CR2.0 with PBJT kernel and 2.1 patch and then EC09 modem. Still having missed calls.


Two differences in our setups are I'm running 2.0  and the OTB Kernel 1.6 with custom underolt settings.  Could this be the difference?  Not sure. Strange how different devices perform so differently.  The only time I had missed call issue was when running stock Froyo or using the ED04 modem ?

 

I guess just hang on a little longer,  a Gingerbread package is coming  together (CM7) that is getting great reviews.  The only thing not working with it at this time is the MMS.

 

 

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Pyre
Enthusiast - Level 3

Hey Wardcst24, do you know what it means when one of these threads is marked "resolved"? I've noticed you complaining about it a lot, but haven't seen you ever state that you know what it means. Because my understanding is that it is an internal note to Verizon mods and employees that they don't need to post on a thread because the correct answer has been given at that time, NOT that they're going to stop working on something. So if someone says "look we know it's a problem and we're working on solving it but we don't know how long it will take" that's considered an answer and a flag that they don't need to say anything else if the anwer is going to be the same again. Therefore it doesn't make sense for a rep to keep posting the same thing on each thread and risk being accused of copy/paste as I've also seen you do on these boards. I mean how many times do you need to hear the answer we don't know yet, right?

 

My advice is to try to remember that Verizon is the retailer of phones not the maker. If you're going to take out your frustrations on some rep do it over something that Verizon controls which is their network. Try to remember that no one intentionally makes a product with errors because that's bad business. Try to remember that sometimes things take a long time to fix.

 

Peace.

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wardcst24
Contributor - Level 2

I do Understand that things do take time to fix

If I am having problems with my Phone and need help I as do many Others Look on here for the same problem with a Solved on it so we can see how to fix our phones

I don't know Verizon policies Internal for sure but I do know it to be a great help to look at a Solution when I am having a problem

 

As we can see there are more than one way to look at any thing--Glass half full or glass half empty

 

Hope you have a nice 4th Peace to You Also

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wardcst24
Contributor - Level 2

wardcst24 wrote:

I do Understand that things do take time to fix

If I am having problems with my Phone and need help I as do many Others Look on here for the same problem with a Solved on it so we can see how to fix our phones

I don't know Verizon policies Internal for sure but I do know it to be a great help to look at a Solution when I am having a problem

 

As we can see there are more than one way to look at any thing--Glass half full or glass half empty

 

Hope you have a nice 4th Peace to You Also



Also This was on the bottom of the Post from Verizon

 

Edited Note: I have also removed the resolution for this post. Perhaps once the software updates are launched, tested, and confirmed by multiple users as resolving the issue, then we can mark this as solved. Our goal is to fix issues, not just see the a green check mark on the page to make everyone feel better. I apologize about that, and I agree it was completely marked in error.

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SFObrien
Contributor - Level 3

Maybe the mods can get another choice added to their list.  Save "resolved" for when an issue is truly resolved and use something like "issue forwarded to ----------- for investigation"

 

Just a thought.

 

 

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geomimi89
Newbie
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rcschnoor
Legend

wardcst24 wrote:

This is the 2nd time this has been Solved in less than a week.

Has any one found the Solution Because I would love to start receiving Calls on my Fascinate and put this nightmare Behind me

As it Stands it is not solved and I have to use a Differant phone to recieve Calls

 

This is a Insult

Almost as bad as the one from Samsung they send the phone back and say it passes all tests.

 

So I do my test

1.  Activate it

2. Call it to see if it rings it Does

3. don't Install any app's

4. let the phone set do not touch it for 1 - 1 1/2 hours

5. Call it and see if it rings

 

I have never had it ring when testing it this way

 

So How is this fixed



Just wondering, were you the original poster on any of the threads that were marked as "solved"? If not, how can you be sure that the problem was not "solved" to the satisfaction of the original poster. It is their thread after all and if they deem it solved, then they have every right to mark it as such.

 

If you are the OP, well, then not really sure how it was marked as "solved".

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wardcst24
Contributor - Level 2

rcschnoor wrote:


Just wondering, were you the original poster on any of the threads that were marked as "solved"? If not, how can you be sure that the problem was not "solved" to the satisfaction of the original poster. It is their thread after all and if they deem it solved, then they have every right to mark it as such.

 

If you are the OP, well, then not really sure how it was marked as "solved".


I am the poster and My call issue has not been Solved

So I would guess I should know if it is solved and if I marked it Solved or not

Thanks

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nickjr
Contributor - Level 3

wardcst24 wrote:

rcschnoor wrote:


Just wondering, were you the original poster on any of the threads that were marked as "solved"? If not, how can you be sure that the problem was not "solved" to the satisfaction of the original poster. It is their thread after all and if they deem it solved, then they have every right to mark it as such.

 

If you are the OP, well, then not really sure how it was marked as "solved".


I am the poster and My call issue has not been Solved

So I would guess I should know if it is solved and if I marked it Solved or not

Thanks


Try soft locker for a temporary fix until Verizon and Samsung get their act together
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wardcst24
Contributor - Level 2

You know I Did not mark this Resolved and I did Post this

Interesting If I did not do it and nobody else has access to the green Solved Button

Why Would I Ever think Someone at Verizon Did it ?  Process of elimination I Guess

I may live in SD but my eyes are open --If it were someone stealing something the logical thought would be who has Access to the missing Item

Not much different here who Could possibly have access to that green button

Does Anyone know ?? I did not mark it Solved

 

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Not applicable

I'm sorry it was marked solved and when it was not.  Please PM me your number so I can do some research on your account.  Thank you.

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Not applicable

We have updated our policy on handling missed calls very recently for the Fascinate.  We normally don't request people to call in, but if you are reading this, that may be your best option.  Call 800-922-0204 option 3 for tech support.  Choose the option for advanced devices and PDAs.  This will get you to tech support.  We do have different options available for customers experiencing this issue while we work on the permanent fix to this problem. 

 

You also have the option to PM me with your cell number, and I'd be happy to review this in detail via phone call or PM. 

 

Thanks for all of your patience. I know this has been quite a rocky road with this issue. 

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Not applicable

Just in case you reach someone who is not aware of this policy, I'm updating as many Fascinate forums as I can:

 

I need to clarify a little further on this. I will be bolding words, but please do not take it as internet yelling.  I need to make some stuff stand out though. 

 

On 7-8-11, Verizon Wireless implemented a POLICY on the Fascinate.  Whenever a new policy comes along, all 80,000+ employees are not going to be aware of it immediately.  Not that it's excusable, but it happens from time to time.

 

If you go to a Verizon Wireless CORPORATE store, and they are unfamiliar with the process, I will post info to guide them on the new policy.  I cannot post the policy because I could get canned, but I can post how to get to the policy. 

 

Where is this policy? There are 2 ways to get there:

 

1) Open up InfoManager.  In the search box, type in: "Samsung Fascinate Not Receiving Calls."  This will bring up several search results.  It's the first result that shows up.

 

2) There is an OST article number for this information.  The OST that can also be typed in the Infomanager search box is 70946.  This will bring up several search results as well.  It's the first option.

 

Things to note:  This missed call issue is intermittent. 

 

**There is no fix for it.  It can't be master reset, updated with new software (at this time), battery pulled, *228 update, or network troubleshot.  It does NOT need to be duplicated in-store for a replacement as it is intermittent.  Sometimes it happens. Sometimes it doesn't. When it's a known intermittent issue, we should NOT need to duplicate it in the store. **

 

I hope this helps someone.  This is applicable to Verizon Wireless in both the stores and over-the-phone tech support.  Customer care cannot process these requests over the phone. You MUST speak with tech support.

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chriss6880
Newbie

The new policy states you can exchange your phone free of charge for 1 of 3 phones. Droid X, Incredible, or the Samsung Droid Charge. I just left the store and will be receiving my Charge by mail and am sending this paper weight back within 5 days. If you like the Samsung platform I would jump on this offer to get the Charge before they get rid of the policy.

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