I bought a new phone ($1000+, Samsung Galaxy Note 9) only 2 months ago. The original, new phone, was defective and I had no problem getting a replacement. The replacement was defective. Again, got a replacement. That replacement is defective. Customer service has been great, very friendly, and surprised that I keep getting refurbished defective phones, yet not one person has offered me a new phone (like the one I'm PAYING for), or any discount towards my payment of the NEW PHONE I'm paying for. Unbelievable. I'm about to receive my 4th phone in 2 months. I DO NOT recommend the Note 9. I have always loved the Note before this model. Of course, I cannot upgrade to a new phone without paying the $915 I owe on the NEW PHONE I DON'T HAVE. If anybody has any suggestions on who to contact for any compensation or discount for this incredible hassle and waste of money, I would appreciate it. I only get the "call customer service" which I've done several times now. I have also contacted Samsung which turned me back around to Verizon. TIA
