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Phone Does Not Ring, Does Not Show Phone Mail

Since getting this prepaid Verizon plan a couple of years ago, my phone will randomly stop accepting calls. It won't ring, it will just send callers straight to my phonemail. It also will not alert me that I have any phonemail messages. This happens all the time, constantly. I have no warning. It is extremely upsetting to my elderly parents if they cannot reach me for a day, or two days, because my phone decides to turn into a brick, and I don't know it. It WILL still access the internet, email, etc - which makes it almost worse, because I think it is working fine. Restarting it will fix the problem, but I cannot keep restarting my phone every hour, on the hour, so that it keeps working. It does seem to happen when Verizon sends its monthly "thanks for your automatic payment" message, and it seems to also coincide with changes in my phone's display (meaning Verizon pushed some sort of update through, I assume). Something needs to be done. This situation is unacceptable.

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Verizon_Support

We'd like to investigate this further for you. Please Private Message us for assistance.

*Cynovia

Frustrated84

This problem is still occurring. On an irregular, too frequent schedule, people try to call me while my phone is turned on, powered up, and right next to me, at home (where I supposedly have at least a couple of bars service)...but the phone does not ring. (the ringer is on). Callers are silently sent to phone mail, and I don't know they even called. To make it worse, the calls do not show up in my notifications as missed calls, nor as voicemails. I have no way to know if someone tried to reach me - this started happening maybe a year ago, maybe a little more. It is happening all the time now. I noticed recently that the phone shows I have "no service" at home at odd, unpredictable times. Sometimes when I restart the phone, I'll have a weak 1 bar service. I used to have 2-3 bars all the time. I am guessing when the unscheduled "no service" interludes happen, my phone is somehow re-programmed and it no longer functions properly when phone calls come in. BTW, I have 100% WiFi all the time at my house, and the phone is hooked up to it. Even when the WiFi signal is on, the phone says "no service." How can it have "no service" while my WiFi is working, and I have web service, emails, no problem. Just the voice phone does not work, and my mother is frantic b/c she cannot reach me. This is intolerable.

Verizon_Support

We are so sorry ot hear you have been experiencing issues with your call notifications, however we'd be happy to assist and get this figured out. May I ask what type of device it is that you have?

*Aly

Frustrated84

It's a Motorola e5 Go.

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