So for about 3 months now I've have been dealing with the issue of my phone randomly shutting off. I am on the 3rd replacement phone that has been shipped out to me and straight out of the box the issues start. After several attempts with tech support the issue cannot be resolved. On my latest contact with a supervisor I have been told that my only options are to either use my upgrade to purchase a new phone, mail my phone directly to samsung for them to look at it and be without a phone for up to 14 days or order a battery from samsung and pay for it and then send the receipt to the supervisor for a credit to be applied to my account.
After being a customer for almost 15 years this has lead me to feel that loyalty doesn't matter. I don't think its fair to use my upgrade to get a new phone when clearly there is an issue based on all the other comments I've seen. I'm paying for insurance for what reason!?
I feel as if I'm being pushed out, and need to start exploring my options with another carrier
