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Phone comes on about evey 15 minutes displays screen saver and goes off after about 10 seconds.

George1530
Newbie
‎04-05-2016 05:37 PM


Phone comes on about every 15 minutes displays screen saver and goes off after about 10 seconds.

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vzw_customer_support
Customer Service Rep
‎04-07-2016 05:55 PM

George1530,


Let’s get your phone to act right. You phone should definitely not automatically turn on like this. When did you start happening to your phone? Any recent changes toyour phone? Do you have a special live screen saver?

Here to help.


YareliM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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George1530
Newbie
In response to vzw_customer_support
‎04-07-2016 06:09 PM

Started about 3 months ago. No live screen saver.

On Apr 7, 2016 8:56 PM, "Verizon Wireless Customer Support" <

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vzw_customer_support
Customer Service Rep
In response to George1530
‎04-09-2016 06:20 PM

George1530,


Thanks for getting back to us with that information. Lets keep digging. Do you recall anything changing on your device before this began? Any software updates or new apps downloaded?


ChristinaM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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