My Samsung GalaxyS5 is dropping calls. During calls I will hear the person on the other end ask if I am still on the line, just before I here a chime with descending notes signaling a dropped call. I have talked with other Verizon users in the area and they are not experiencing the issue. The issue occurs with different callers both locally and out of state. I do have an issue with the charging jack; the tab on the charging side is loose and makes the phone difficult to charge(maybe unrelated, but maybe it is connected internally to something that has to do with cell service?). I do not seem to have any issues with text or internet connectivity.
I have had this problem on 3 separate phone interviews and hope to have the issue resolved before any follow up. Thank you.
willowcatcher - Thank you for bringing this issue to our attention. Having a device that you can communicate without issues is imperative. Especially when your are on important calls, like the interviews you were on when the calls dropped. We will make sure we get your Galaxy S5 back to normal and keep your calls from dropping. Is this happening indoors or outdoors? What software does your device currently have? Settings>System updates>Check for new system update.
JacobV_VZW
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I have checked system updates and the phone is up to date. The phone drops calls indoors and outdoors, out of state, and whether I use speaker phone( I thought my face was hitting the screen and hanging up). All other functions on the phone work(data, wi-fi, etc.)
willowcatcher,
We appreciate those additional details. Let's keep looking into this for you. Do you know if you have Advanced Calling turned on? You may check this under Apps->Settings->Advanced Calling. If it is on, may we have have you turn the feature off & retest out your calls?
ChristinaM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have tried turning the advanced calling feature on and off with the same results.
I believe I emailed my current software in an earlier email, but it is not shown(hid for personal security?). I n case you do not know the current software it is: Android version:6.0.1, Kernal:3.4.0
Security: patch level June 18,2016
Let me know if there is you need more, I listed what appeared to get updates. My phone shows it is up to date still.
willowcatcher, we absolutely want to help make sure this is back on track for you. When was the last time you restarted the phone; did you try after adjusting the advanced calling settings? Do you currently have a network extender where you are located? Is this happening everywhere you are at or in certain locations?
I have done restarts, worked on advanced settings (Web off and on), I have been to California, driven to tenessee, and been all over colorado indoors/outdoors/as a vehicle pasenger the same issue occurs. I was working on a wildfire in California were a portable cell unit was used and experienced the same issue(problem occurred before I was on the fire and used the extender). I am beginning to repeat myself on a lot of questions now. Is there a diagnostic I can download that could tell me if I have a software or hardware issue? Please remember I do have an issue with the charging jack on the phone (loose tab that has the electric contacts and problems getting a good charging connection).
Willowcatcher, we definitely don't want you to feel as if your time is wasted. I am glad that you suggested a diagnostic check. You can do one by logging into My Verizon Mobile > Menu> Customer Support> Device Health Check.
MarcusS_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
I have actual done the health check. It is a nice feature, but did not cure the problem. I was hoping for something that would be a little more intensive(short of taking it in to a store/sending it off for repairs). I would like to hook it up to a computer for a diagnostic, though it may not be easy with the charger port being loose. I may be able to handle a public wireless connection(like the library) for a diagnostic.
I am looking at buying a flip phone for the time being until my contract is up in March 2017 and I can go for an upgrade without being penalized( doubt I'll return to Samsung).
I have bought a new device. I am pretty sure the issue was secondary to the damage on my charging port. I have been ignored past 20 + days, so I am not impressed with what passes for customer service at Verizon. I have an unlocked phone now.
willowcatcher, Getting the answers you need is essential. We regret the delay in response from your last post. I do see that it was a long time. This is primarily a community forum, but we do work to jump in when there is no response or we have different answers. For more direct help from us in the future, please reach out to us here http://spr.ly/658888m6A Is your current phone working for you?
JoelR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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