Phone stopped working message

Bvaudt
Newbie

When I try to use the phone I get a "phone stopped working" message.  I can receive calls but cannot initiate a call.

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jav6
Champion - Level 3

@Bvaudt wrote:

When I try to use the phone I get a "phone stopped working" message.  I can receive calls but cannot initiate a call.


Sounds like the built in 'phone' app is having issues.  Is there a way thru settings to reset/uninstall/re-install it?

...Just another VZW customer...trying to offer some assistance...
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vzw_customer_support
Community Manager
Community Manager

We definitely want to make sure your device is working properly, and we are here to help. What's your device's model? Are there any software or app updates available? Could you please try restarting your device and test the app again?

GeovannJ_VZW

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