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Phone swap questions

I have a couple of questions mainly for the VZW folks who help out here. Alot of your customers would appreciate an accurate answer.

1. Why in the world do you replace peoples phones because of the missed call issue especially ones of different make/model without batteries and battery doors knowing the customer's phone to be replaced is completely different and their battery and door won't work?

2. Are the Charge phones that are being sent out (for the lucky ones that find a corporate store that will honor the agreement) refurbished?

Comments

pastelball

I would say its cheaper for them to do this.

nickjr

SFObrien wrote:
I have a couple of questions mainly for the VZW folks who help out here. Alot of your customers would appreciate an accurate answer.

1. Why in the world do you replace peoples phones because of the missed call issue especially ones of different make/model without batteries and battery doors knowing the customer's phone to be replaced is completely different and their battery and door won't work?

2. Are the Charge phones that are being sent out (for the lucky ones that find a corporate store that will honor the agreement) refurbished?

I would definitely bet all the phones sent out for exchange are refurbs.

greend21

To answer the second question, I had them order the Charge for me today and they said it is a Certified Like New product, which I'm pretty sure means refurbished. I didn't care though. It's better than not getting all of my texts and calls.

RSDan

Got my "Certified Like New" Charge and while 4g is fasssssssst , the phone will not send out outgoing texts (wonder why it was sent back the first time). And yes, I did receive my phone in pieces over a 4 day period - phone front on Monday, SIM card on Tuesday and finally battery and back cover on Thursday.

SFObrien

RSDan wrote:
Got my "Certified Like New" Charge and while 4g is fasssssssst , the phone will not send out outgoing texts (wonder why it was sent back the first time). And yes, I did receive my phone in pieces over a 4 day period - phone front on Monday, SIM card on Tuesday and finally battery and back cover on Thursday.

That is nothing but a joke. Doesn't work right and took four deliveries to get a whole phone. Another reason I turned down the refurb junk for my Fascinate and did some tweaking to make it a very good useable device.

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