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Phone will not reboot

Yesterday my phone froze up and I pulled the battery out and reinserted it. Now it is booting in an endless loop with the samsung logo and goes no farther then that. What should I do to restore my phone? I am away at college now so going to a VZW Store is not very practical.

Comments

Android10

Try these steps to troubleshoot the issue.

Try removing the battery for about 2 minutes, then putting it back in and powering the phone back on.

If the problems persists.

Try these steps:

*Warning - all data on the phone maybe lost!*

Turn off the phone Press Power + Volume Up/Down at the same time and hold until display will show a triage android screen

Display will show:

Reboot system Now (Try the reboot first.)

Apply sdcard:update.zip

*Warning this will reset device back to original factory settings.*

Wipe Data/Factory Reset (Try as a last resort)

Wipe Cache Partition

Use VOL Down key to scroll down to "Wipe Data/Factory Reset", press home icon to select option and wipe device.

rushringleader

The issue persists. Would a store be able to restore my phone?

Android10

That would depend on the problems with the device. If the device does not go past the first screen when the phone boots up, a replacement device may be required. Since you are still having the same issue you may want to have a technician take a look at the device. The assessment of the device by a technician would determine if the phone could be restored.

fourthmusketeer

hey i know this isn't the same topic...but I can't find a forum for it...my samsung rogue keeps freezing everytime i get on to the internet? I have to take the battery out and put it back in to unfreeze the phone...any ideas?

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