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Picture File Missing

Hi,

Occasionally my picture file folder disappears from my sd card file. All of my contact photos and picture frame photos are still active and in place, however when i try to add a new photo to a contact or send a pic from file I can't find it. Any idea why this happens?

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VZW_Zrock02

This is just a system error. You will need to perform a factory reset to clear out all the system settings. The steps to do this are listed below:

1. Hold Home Button and press power (continue to hold until you see the triangle with an asterisk like in step 2)

2. Screen will show a Android with a triangle with asterisk

3. Let Go of Home Button and Power

4. Press Search Button (Far Right Button)

5. A blue menu will show at top of page, scroll to Format Device

6. Select Yes to verify

7. Allow format to complete (Information at bottom of page will go through a few steps)

8. Once Format is complete Blue Menu will show at top again, select Reboot

9. Sometimes phone hangs after reboot and will take a while but if no response after 5 - 10 minutes, pull the battery and reinsert. (Device usually starts fine after this)

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