Child Item

Site Totals

61487 Questions Answered 271 Categories

Picture Messaging to AT&T iPhone user not receiving

I am beyond frustrated. My boyfriend is on the AT&T network and has an iPhone 5. We never had issues before but over the past week we have discovered that he is not receiving my picture messages (only any text attached). I am also not receiving his. Anyone else we are both receiving/sending fine. I do not know anyone else on AT&T though so not sure if that is the issue. Is there a known problem with MMS messaging from Verizon to AT&T?

Comments

Verizon_Support

Hi attngtr27,

I apologize for the frustration with sending a message! It all depends on what is causing the problem as we are not aware of any issues. Are you using iMessage? If so, are you able to send a message without iMessage? Give that a test to see if he can receive the message.

Edwin_VZW

Follow us on Twitter @VZWSupport

attngtr27

I am using the stock messaging app on my Galaxy S4. He has an iPhone with ATT. It seems it is only happening on screenshots. If I take a picture he gets it.

Sent from my Verizon Wireless 4G LTE smartphone

Felicia

Private info removed as required by the Terms of Service.

Message was edited by: Admin Moderator

jeepparts

i'm having the same issue. I can't text any pictures to at&t customers. they can send me pics but can't receive mine, just a blank square on there end?

rickhuffman2002

I have the same issue. I have 2 friends on at&t and neither of them receive pictures I send. I have the galaxy s5. I've resorted to only sending through fb messenger.

Verizon_Support

rickhuffman2002,

Oh no! Let's take a closer look so that you can continue to share all of life's precious moments with all friends and family members.

Are both of the users not receiving these picture messages iPhone users? When was the last time you were able to send them picture messages? Are you able to receive any picture messages sent by them to you?

EfrainM_VZW

Follow us on Twitter @VZWSupport

rickhuffman2002

Every picture message sent to me from at&t customers I receive. The picture messages I sent to them to my knowledge are never recieved, only the text attached.

Sent from my Verizon Wireless 4G LTE smartphone

Verizon_Support

HelloRickhuffman2002

Thanks fo replying! Do you use a 3rd party app to send pictures? Is Wifi on? If so, turn off and retest. Are these both iPhones? Please delete all old text messages and retest.

JoeL_VZW

Follow us on Twitter @VZWSupport

gapeach80

I am also having the same issue. It happened last week with ATT users and continues to happen as frequently as last night with multiple ATT friends of mine. We recently changed over from the IPhones so we have made sure that each of our friends that are experiencing this have made sure they are not using imessage but the problem continues. Last night we were sitting right next to each other so I know the setting were all ok. None of us (by none I mean the friends who have I have tried to share pictures with via text use apps for texting). I figured since this was the same as everyone else I would try to get some help at the same time. Hope no one minds...

LMQuestion

Hi there,

Have there been any updates on this question? I recently upgrade to a Samsung 5S and am finding that when I send screenshots to friends with AT&T (who happen to have iPhone) cannot receive my screenshots via text. I've tried the WiFi recommendation, but it didn't help. Just want to have fun with my buddies and send them awesome hilarious screenshots - please help!

unknown

Can’t receive text messages on a non-Apple phone

See if this helps.

Good Luck

sf94109

Same issues. Note 3 screen shots pictures don't go thru

sf94109

Other forum says I need to be resynced to network

critterscamaro

Ok Political thing people when you attach a photo look at the size number when it finished compressing. Anything over 600 won't go through to att ...att has a smaller message receive thing verizon is over a 1000kb so continue to fight here on the forum or download a resize app. Wish the 2big giants would come to terms o. Whom has to pay to redo there software..P's verizon quit wasting time as if you didn't know problem exists...don't reply unless you research and know what I do! !

Tidbits

T-MOBILE and Sprint is also 1mb. AT&T can up their threshold to match the other carriers.

There is no "paying" for anything. It all can be done on the fly and is not hard coded.

matt23usn

I just confirmed that ATT doesnt have a 600kb limit. My gf, who has ATT, has received some of my(Verizon) picture messages that are a little over 1mb. We both have Galaxy S5's. So it seems like it's a hit or miss thing. She gets maybe 40% of my picture messages.

Hopefully someone can come up with the correct diagnosis.

Child Item