We have 2 Samsung S8 phones. They recently updated to Android Pie. Since the update both phones are having signal issues. There is either no signal or 1x or 3G and every once in a while 4G. Have taken the phones to Verizon Store and they have done everything including a Network Reset and replaced the SIM card. No luck. Did a factory data reset and same issues.
Is there anything anyone has tried to remedy this problem. We put the SIM into an old Samsung Note 5 and signal level, where there is none on the S8, has all bars and 4G. Both S8 phones are essentially useless.
Also, seems this is a problem with Pie and S8. This as experienced by another carrier.
https://www.slashgear.com/sprint-galaxy-s8-and-note-8-lose-lte-after-android-9-pie-update-07572348/
Any advice would be appreciated.
We appreciate your efforts, in an attempt to resolve the issues caused by the update. Moving forward, the factory reset was the last effort on our end, to fix this. Due to our troubleshooting steps being exausted, let us ask, have you contacted Samsung yet, to see if they are working the software issue?
CraigS_VZW
Have not contacted Samsung as the phone is a Verizon phone and, it is my understanding that Verizon controls when Android updates go out. However, I will contact Samsung.
I have posted this same message on Samsung's community.
@vzw_customer_support Given that this is a Verizon branded phone, I would have expected Verizon to own the issue and follow-up with Samsung. And, given that others are compaining about the Pie update with multiple patches being released and, another provider, Sprint, owning up this issue, why isn't Verizon taking the same level of ownership?
I'm not experiencing the same issues, but I do have a slew of new issues since the Android Pie Update. Battery is draining much faster, Apps are having issues downloading from play store, Apps don't respond properly when pushing notifications, they will take upwards of 90 seconds to respond, and Neither Verizon nor Samsun really wants to take ownership of the issue even though Verizon feels it's ok to force their software into our devices that we pay full price for.
@tfay412 I called Samsung support and told them what is going on. They advised me to go to a "Samsung Experience" section at a Best Buy to have them reflash the device. Well, Samsung is in the process of closing all these sections, so have to go to a Samsung store which are few and far between; none near where I live. Called them back and both phones are now on their way to Samsung for them to figure out what needs to be done. Who know that that's going to cost me.
@vzw_customer_support It is so very disappointing that Verizon does not offer these services nor take ownership of a product they sell. After all, they are one of the largest sellers of Samsung phones which all have a Verizon logo on them. The choices I was given by Verizon: (1) do all the resets, etc., (2) put in a claim with insurance, and (3) "we have nothing to do with the phones, call Samsung." As I said, very disappointing.
We want you to have a working device tfay412. Software updates are meant to improve your device performance. I apologize for the trouble you are having. We are here to help. When was the update performed? Battery functions can take up to 48 hours to normalize. Are you suffering device slowness due to your internal storage being full? Please use this link for the steps:https://www.verizonwireless.com/support/knowledge-base-211237/. BobbyN_VZW
I am also experience reception issues since upgrading to Pie. I have a Verizon branded s8+. I have been on Pie a few weeks.
jmsfll We are sorry to learn you are having reception issues with the Pie update. Can you provide a few details. Does this happen at a specific location? What is affected call, data, messages? Was service fine prior to the update? DoloresK_VZW
It happens no matter where we are. We could be standing at the same place and a Note 5 has perfect signal (4 bars with 4G) the the S8 sitting at no signal or with 1 bar with either no data or at 1x. In fact, we have been in direct line of sight to a Verizon tower and about 400-500 yards away and experience the same problems.
I sent the phones to Samsung as advised by someone else at Verizon and now I am being asked to pay $500 per phone to repair. A repair that I find totally ridiculous as both phones were working perfectly before the Android Pie update.
I am also having mobile data issues that suspiciously coincide with the Pie update. Streaming music, listening to the news, even map navigation are all no longer an option. My poor phone constantly switches from 3G, to LTE, to 1x, and finally the dreaded crossed-out circle as it quickly consumes battery life. I can’t send or receive emails promptly, and most web pages time-out before I get there (or no internet connection at all). I called Verizon, they were friendly and tried to reset my mobile data, and finally concluded that I need a new SIM card installed, and that it had nothing to do with the update. So now I wait for a new card in the mail, so I can take time away from work to go to a Verizon store to maybe get it fixed. Should I just contact Samsung instead? I am an independent contractor and need my phone for work. I am with Verizon because they have the best coverage, but now I am stuck with a phone that only connects to the internet if I’m on Wi-Fi.
gordolac-
I'm sorry to hear that your phone has so many issues. I would like to gather more details to ensure you have a prompt solution. Did all those issues begin after the most recent software update? I'm glad we are sending you a SIM card by mail. Please know if it works best, you can also visit a corporate store to get a SIM card at no cost. To locate the nearest store www.vzw.com/stores
Please let us know how the SIM card works.
CarmenT_VZW
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