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Poor network connection

I just upgraded to the same edge plus and I am very disappointed in the network reception. With my s5 i had 4g everywhere and my wireless connections were strong and stable. With the s 6 edge plus, there are places that I have no signal at all and streaming content is constantly buffering. A reboot helps sometimes, but it is still less than I had with the s5. If there isn't a solution I will take the phone back.

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Verizon_Support

Mmoloney I want you to love that amazing new phone. Lets look into this. Are you using the same SIM card that was in your previous phone? How long have you had the new phone? What is your network mode set as http://spr.ly/6582BH4Or ?
BryanS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Mmoloney

I have had it 4 days. It is set for global.

Mmoloney

I am not using the same sim card.

Mmoloney

It is not the same sim card. I have had it 4 days and the mode is global.

On Aug 29, 2015 11:45 AM, "Verizon Wireless Customer Support" <

Verizon_Support

I appreciate your cooperation so far. Lets change that setting to see if there is any improvement. Can you turn off HD voice to see if there is any improvement?
BryanS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Mmoloney

I don't think I have that. I looked under advanced calling in the settings and it says to upgrade to HD voice and Video calling, so that tells me I am not using HD voice.

Mmoloney

I also went to the Verizon store and they swapped the SIM card, but that didn't help either.

Ann154

The cellular network type should be set to LTE/CDMA mode and not Global mode.

Mmoloney

switching to LTE/CDMA didn't help.

Mmoloney

I have decided to take the phone back. Nobody has a solution. I went back after having the phone for 10 days and they said that the computer shows that the phone is still sitting in the warehouse, so they can't take it back until this gets fixed. That was 2 weeks ago and I am still waiting. This has got to be the worst upgrade I have ever done with Verizon. I am not happy.

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