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Post update

Puppypower57 · 2020-10-19T17:28:54+00:00

* After the most recent Samsung update, my phone goes black then comes back on to whatever screen I was on. Summer in FB, it'll go black then return to the beginning of my wall, not what I was reading.

Puppypower57

After the most recent Samsung update, my phone goes black then comes back on to whatever screen I was on. Summer in FB, it'll go black then return to the beginning of my wall, not what I was reading.

Comments

Verizon_Support

We are sorry to hear you are having this issue with your device. We know how important it is to have a functioning reliable device. Have you made any other changes to your device besides the update? MoniqueH_VZW

Puppypower57

No other changes. It worked well prior to the update.

Verizon_Support

Thank you very much for sharing these important details. Please tell us, do you see any signs of physical or water damage on your device? Does this happen when using a specific app?
GeoannJ_VZW

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