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Problem after June 2013 Update

uspeed
Newbie
‎07-01-2013 11:47 AM

Hi,

I updated the new software on June 26, 2013, still android 4.1.2. My mobile data usage disable every now and then. So no mobile data, I have to go to setting and check mark mobile data. It happen so frequently and it is really annoying.

Any advise?

Thanks in advance.

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vzw_customer_support
Customer Service Rep
‎07-03-2013 11:58 AM

Hello uspeed,

Thank you for reaching out. We certainly want your device to be working properly. With the latest update the software still remained at 4.1.2, but did resolve issues from the previous update. Haven't seen any previous issues with mobile data toggle disabling. Have you tried doing a factory reset or putting phone in safe mode to isolate the problem? Let us know if either of those issues work or we can proceed with other options.

Thank you,

Tony_VZW
Please follow us on twitter @VZWSupport

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