Problem sending MMS/Picture messages
Argonax
Enthusiast - Level 1
Wondering if anyone else is having this problem:

I'm finding that if i try to send someone a picture message along with a typed message, as soon as i hit send i get a little message saying its converting and then it just stays stuck on "sending". It never actually sends the message.

I realized this two days later when a friend said they had not received my text. I resent the picture without a typed message and then they suddenly received BOTH pictures (the original with the message and the new one).

Sounds like a weird software to me? Any thoughts?
58 Replies
kissablyperfect
Enthusiast - Level 1

I'm also having a problem sending MMS messages.  However, I'm having the problem whether I have text or not.  It just gets stuck on sending and doesn't ever send.  I need this fixed ASAP.

kissablyperfect
Enthusiast - Level 1

I possibly just figured out how to make them send when they are stuck.  I have to restart the phone and then eventually the picture messages that were stuck sending will actually send.  For such an expensive and high-tech phone, you'd think this wouldn't be necessary.  Maybe they'll come out with a better solution for this problem soon.  I used to have this problem with my HTC Incredible but I thought getting a new phone would improve the problem.  Apparently not...  Wish there was some way to auto restart my phone every night so I wouldn't have these problems.  I keep my phone on ALL the time and I guess it just needs to be restarted sometimes.

ThePiombino
Enthusiast - Level 3

Are you using the native app?  If so, try Handcent- LOADS of options and features.  Just make sure to disable notifications on the native app so that you don't have to manage two messaging apps.

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btvspreppy
Newbie

I've had this problem, and the only way I know to fix it is to turn off wifi and switch to CDMA only.  You can then download the messages that won't download and send the ones that won't send.  After they go through, you can switch to LTE/CDMA again and turn on wifi.  If you ever turn off your mobile data again you need to repeat the process.  I really hope they patch it soon because this is ridiculous.

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wgbeatty
Newbie

The issue does seem to be specific to wi-fi...at least for me. I've switched wi-fi off, and the mms messages are usually sent normally. I think perhaps once or twice they were not, but that could have just been where I was in the network.

Messages should go either way, so hopefully this is patched soon.

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migstar
Newbie

I am having the same problem. Having to restart to send MMS messages. I realize this may not be Verizon's fault and it may be attributed to ICS; however, I am hoping to find help anywhere.

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Not applicable

Thank you everyone for reporting this issue. I can understand that it would be frustrating to have to try multiple times to send the same message. I have a Nexus myself and tried with a few other Nexus' here and was not able to duplicate the issue. Since there are multiple people having this issue, I will escalate this issue to our product team to further investigate this issue. I will need more details to troubleshoot. Do you notice this only happening in a certain location? Does it happen when picking up 3G, 4G or both? Do you get an error message or what exactly happens when trying to send MMS? Does this happen only when the signal is low, or with full signal?

Also, try removing the battery and SIM card for about 30 seconds. Toggle airplane mode and network mode for a few seconds, then retest.

 

MarquiaF_VZW

Follow us on Twitter@VZWSupport

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gripweed
Newbie

I am also having this same issue.


Mine started when I turned data off one day (to see how long the battery would last without it). Once I turned data back on, I haven't been able to send a MMS. I went and cleared the cache and data from my messaging app (handscent) and it worked once. The next day it was back to not being able to send MMS.

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gripweed
Newbie

Edit: I went and toggled to LTE (I normally keep it CDMA since we don't have much 4G coverage to begin with), the phone automatically rebooted itself.

After it rebooted, I was able to send an MMS.

I then turned it back to CDMA only, turned wifi back on, and then could not send MMS. Turned wifi off, still couldn't. Toggled LTE on still couldn't.

I turned LTE on, Wifi off, rebooted, and MMS works.

Seems to be an LTE thing, not WIFI. Phone needs to be booted in LTE mode in order to send MMS.....probably a glitch in ICS.

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michelineia
Enthusiast - Level 1

I am also having the issue sending out pictures via MMS.  If you Google "galaxy nexus picture mms sending" restricted to the last month you see tons of forums where users have the same issue.  The file size was 368 so I changed my settings to reduce it to 200 or less.  Still didn't fix the issue.

Then one post on droidforums.com talked about a WiFi software issue.  Mine seems to happen when I'm on my WiFi at home. I followed some of the forums solutions and turned off the WiFi and once it switched to 4G Verizon I started over and the picture went through properly.

That is a serious annoyance and clearly some kind of system/software problem.  Much like the way it gets stuck on 3G and then won't cycle back so you have to use the airplane mode trick to get it to catch the 4G again.

I love the phone but these tech issues are a major dissatifier.

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larry27
Newbie

I had the same problem and fixed it by going into:

settings, wireless & networks "more", mobile networks, then you need to "enable" data access over Mobile networks

It will then have a check mark on "data enabled"

After I did that I immediately was able to send and receive MMS.

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michelineia
Enthusiast - Level 1

Mine has always been checked and the issue has been ongoing.

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kaymdee
Newbie

That's fine for using the mobile network, but I want to send/receive using wifi.  You can't do that?

K

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Ann154
Community Leader
Community Leader

MMS messages can only be sent through the cellular data network. They can't be sent/transferred through your wifi network.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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kaymdee
Newbie

OK.  Related question.  The reason I sometimes turn off mobile data (thus making this problem) is because I want to use wifi as much as possible.  If both are on and I'm connected to wifi, how can I ensure that everything EXCEPT MMS goes through wifi rather than mobile data?

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Ann154
Community Leader
Community Leader

You have to change your wifi sleep policy to never sleep.

Settings > wireless & networks > wifi settings > menu button > advanced > sleep policy

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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nickvzn
Newbie

Just to add my name to the list. Same issue. Only solved by switching wifi off and sending via 4g. No other settings mentioned in the rest of these posts did anything. Just simply turning off wifi and sending via the cellular network. Nuts.

Support of course wanted me to reset the phone, blah blah blah, canned responses. Anyhow, while it's inconvenient, at least it doesn't take a 3rd party app that sends links instead of the actual attachment. Hopefully they'll fix this in the future if enough people complain.

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smd73
Enthusiast - Level 1

Please add my name to the list.

Is there a fix coming for our "mms sending" problem?  Its not a good enough answer for us to have to toggle anything to send a simple picture message.  This is definitely a step back, not forward..... for Samsung developers.

jf320009
Enthusiast - Level 1

Add me to the list too. This is problem should really be fixed. I am paying for there pic/text service and I can't even send any pics. I hope there is some type of compensation that comes once they find a solution or at least a heartfelt apology. This is the one thing I hate about this phone. I love the features of it and everything else but because of this problem I feel like i have been cheated in the price because the free phones Verizon gives away can send pictures better than the nexus.

UghVerizon
Newbie

I too have the problem of not being able to send MMS messages, 90% of the time.  I have tried all the proffered suggestions and found no surefire fix, up to and including power-cycling the device.  But hey, can you make/receive phone calls?  How about SMS?  Most often I cannot do even those simple things--and this is someone who left AT&T because of poor service.  Nope, Verizon is far, far worse.  Everywhere I go in Seattle, the service is widely variable.  Most often I have 0 or 1 bar--even falling back to 3G.  This is in the core of Seattle where I know other people on Verizon have service.  Perhaps this device is just a dud--or just mine.  In any event, I am considering paying Verizon the $350 sucker fee so I can churn away.

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