Problem with data connection.

I have the Samsung Galaxy S4. In my house and my in laws house I do not have data connection. I "miss" calls but don't have a miss call icon, only a voicemail. I can't make calls and when I am able to answer a call I cannot complete the call correctly. I have tried removing my SIM card, restarting the phone, etc. My in laws have iPhones and don't have issues. My wife has the Samsung Galaxy S3 and has the same issues. This morning she took a call and had to advise the individual she could not understand them and to call back and leave a message. This is highly inconvenient. Please advise on some options to correct this. Thanks!

Accepted answers

Verizon_Support

Kjorain we'll pinpoint the issue and do everything we can to help! Indoor service can be tricky since the material of the building often interferes with the connectivity. I recommend our network extenders http://vz.to/IHRT6h to help boost the service inside your home.

AshleyS_VZW

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All comments

Verizon_Support

Kjorain,

We certainly want you to have the best experience with your devices on our network. When did this start? What zipcode are you in? Do you get signal when you are outside of your home?

SandyS_VZW

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Kjorain

Hi Sandy,

Thank you for assisting me and responding. The issue has been occurring for a few months, could be longer. The inconvenience has just been growing and now is too much. Both my wife and I have the problem. She has the Samsung Galaxy S3 and I have the S4. Our zip code is 85209. We get excellent signal outside our house. Even today I had 5 bars of signal strength not even a quarter of a mile down the street from my house and my in laws (where we notice the issues most).

Thanks,

Keith Carroll

Verizon_Support

Kjorain

Hello Ashley,

Thank you for the response. It seems outrageous to me that Verizon is asking me to spend over $200 so I can use the service I already pay for. There must be other options. I give Verizon almost $200 a month so I can utilize their service. What other options are there? I am afraid if there are no other viable options I will need to start checking other service providers to see if the connectivity is improved.

Thank you,

Keith Carroll

Kjorain

Hello, I never received a response. Others have stated that a network extender would work, however, I do not like the idea of having to pay for a service to use a service I pay for. I have friends, etc., that have other service providers and don't have issues with getting connection inside houses. Ashley, in response to your reply I do get service outside of my home. Is there a setting with my phone or antenna that may be causing issue? I find this highly unlikely since my wife has the same issue with her phone.