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Problems with Rebate.

I purchased some Galaxy S7's in the beginning of April told that if I buy one I'll get the second one free. Well I processed my rebate right after i got them. And I still haven't gotten approved for the rebates. The first reason the computer said was because I had purchased it at a non-participating store. Well i got it at a corporate location, called and they said I was due the rebate everything was in order paperwork was correct and it will be fixed after resubmitting. That was nearly a month ago. Now the computer is saying its missing information even though I was told by the rep over the phone that he saw I had submitted all the correct documents and receipts. This is ridiculous and I am very frustrated with Verizon. Forget the fact they took away my month-to-month promotions which is a whole separate and reluctantly accepted issue by me. I pay over 300 a month for my entire family and If I decide to go you can bet I'll be taking all of those lines with me.

Lastly I understand the rebates are handled by a third-party company outside of Verizon. Well sorry but that's no excuse. It was after all a Verizon representative that extended to me the offer. Can't pass the responsibility and the blame if something goes wrong.

Comments

DUFFERDUDE

I'm going through the same thing with my bogo s7 rebate. what a strange process. it's almost like they are hoping you give up and then they don't have to pay you?

I've received an email 30 days after submission saying they needed more info, then I call and everything is ok according to the csr. that has happened 3 times. pretty crazy.

I'm contacting the BBB and filing a formal complaint.

This is ridiculous.

The csr's are of no help whatsoever.

Jared2004

Get in line. I submitted 3-21 & have gotten nothing. In "Upper Management" level for 3 weeks. Did email chat last Friday to give them 2 more days...still nothing. Will be contacting again today.

bigbearsgym

Maybe it's time for a class action lawsuit. I am going thru the same thing. I've been a customer of Verizon for well over 15 years and they've made a lot of money off of me. If I don't get the rebate I am considering suing. I'll also happily go to another company

MikeyMac27

I have a similar issue, i called to ask about my rebate and it turns out i was supposed to file paperwork and a form for it, this was not spoken to me at all when i purchased my phones. The reps were very clear i just had to have the phones and establish payments and after 60-90 days we would have a gift card, Im attempting to file the promo now but it says the promo is not valid or my purchase dat is incorrect. And I cant seem to email customer service now to ask about it. Real annoying and frustrating because the VZW reps can only keep giving me the information to fill out the form, which does not work

MG_07860

Same here Watts. This process is ridiculous and Verizon is absolutely going to face legal and media repercussions in this.

I bought 2 new s7 Edges in the BOGO deal at a corporate Verizon store in the beginning of April. Submitted everything, have to wait 45 days for confirmation of continued service, no problem. 45 days pass and nothing. Check in on the rebate status -invalid, cannot validate purchase info. No email, no contact, csr chat says we have to escalate it, another 15 days. She has no idea how long it has been deemed invalid -maybe I could have started this process weeks ago. Maybe, it should have started automatically!

This absolutely seems like intentional foot-dragging. The object would be to wait out the rebate customers until they give up. At $600-$700 per customer, we're talking about a lot of money for Verizon.

What a shame to betray the public trust like this.

GARDENCR

Still awaiting Samsung BOGO rebate since March 24. Have gone back & forth with emails, live chat, phone calls. STILL no resolution. Tonight I am told "a few more days". Really ?? When my bill is due Verizon wants their money ASAP,, not months and months later!

I feel completely ripped off.

ILMChris

I have just contacted their "Rebate Center" which I believe is not located in the United States. I was told that the review of my complaint will be completed by July 8. If this is not rectified, how many of you would like to join me in securing a lawyer and starting a class action lawsuit against Verizon?

I'm not going to be a victim to this scam for us to put out money and not be afforded the rebate we are entitled to.

Who's in?

Chris Meek

GARDENCR

Agree, not willing to be a scam victim either. Supposedly my rebate will be issued 'in a few days' but if not, yes I am willing to assist in securing a lawyer.

DUFFERDUDE

I'm in.

bigbearsgym

I'm in. I've been writing to the rebate center everyday for the last week and they never reply.

RANMAZ98

I'm going over all the stuff I need to send in a mail to get my bogo on a Droid Turbo.

Is the Customer Agreement a form we got at the time of the purchase in the store, or is it available online when I'm signed into my account?

Thanks, can't wait for the subsequent hassle! ;-)!

Klue

Both. You get the paper copy of the CA when you buy the phone and you can also download it from Verizon. I got the rebate for my BOGO for an S7 in about two months without any kind of complications.

REIWIL67

I'm definitely in.

jacaronda

I have the exact same problem. When I made the 2-for-1 purchase, the phone representative said I would be receiving a gift card in perhaps 3 or 4 months. After awhile I decided I'd better confirm that and my research suggested that I should have submitted a rebate form, along with my device payment agreements and UPC codes. I then did so but upon tracking my rebate I found "Status invalid: the submission postmark due date is not met". I got on the Verizon chat line and was told that the matter would be referred to a superior and that I should check back in 15 days for a response. It's been about 10 days so far and I'm still waiting. Let's hope Verizon does the right thing. Maybe it was just a case of poorly trained sales reps. It is disturbing that Verizon may be making a huge profit from a lack of transparency in this "2-for-1" offer on account of all the customers that have failed to understand the requirements.

OSUBUCK0922

If someone is starting a class action COUNT ME IN!! I was told that I didn't add a second line to my account. Then what the heck am I paying for 2 lines for????? Lady named Andala from the supposed rebate center told me today that "a lot of invalid reason codes were sent out"....and that my claim would be "sent to upper management for review". I told her I know they are trying to delay sending these rebates out and I won't put up with their BS!! I also emailed the resubmission as back up. We'll see what happens in 15 days when I have to call back. I'm furious!!!

Tidbits

You have 2 lines. Did you add a line or did you already have 2 lines to start with?

OSUBUCK0922

I had one line...i added a 2nd line in may after I went to an authorized

Verizon Wireless store and they talked me into doing the buy one get one

free.

Tidbits

Then you should have qualified. Both phones are in a payment plan right?

MikeyMac27

Im in, currently in a debate with a few representatives. One gave me a passcode the other says she cant because its passed my due date and the last says i have to take it up with the store itself

FROGGY0069

I got my S7 phones on March 28 and have talked to the rebate center on May 21, June 14 and also today June 27. Keep getting told that all my submission information is correct yet they cant seem to be able to change the computer information to reflect that. I have now been told three times that it has been put into a 15 day escalation. When I asked to talk to the supervisor at the rebate center I was told that I couldn't be transferred over the phone and had to go through corporate customer service. By now I am so ready to join ant kind of class action suite.

DUFFERDUDE

after 3 invalid messages and a couple chats and a few verizon support people emailing me, i called on the 15th day of my "escalation" low and behold it was a supervisor? amazing luck? I doubt it.

Found out it was an issue with one of my phone numbers being off by 1 number? it took this long to find that out? amazing. was given a new rebate number and it still shows valid. supposedly my rebate card should be here within a couple weeks?

BTW I had a verizon support person, rosannem_vzw send me an email asking for my name and phone number and account password. I replied then realized it had to be a scam. Maybe they changed my address? since the card comes activated? thats a joke too. I changed my password and havent had any fallout from it.

No reply either, but i expected that.

If and when i get my visa card I'll let you guys know

Ann154

is a legitimate vzw rep and if they sent you a direct message in the Verizon Wireless Community forum asking for that information, it was also a legitimate request. You could have responded to them asking them to call you first so you verify they are a real person from the vzw support team.

JILGAT43

I'm in - I have been fighting with the rebate center for over a month. They say they have everything they need, but will still not approve the rebate. I am going to attempt to call one more time today and tell them that I will contact the BBB and my attorney if I don't receive the rebate in the next 5 days. Hoping that will work.

rcschnoor

JILGAT43 wrote:

I'm in

Then it is inevitable you will find out it won't be a class action lawsuit against Verizon. Read the following and then look into filing your own individual claim if necessary.:smileyhappy:

Why you can't sue your wireless carrier in a class action - CNET

KRUTCH44

If you bought it at a verizon store go there immediately.I had the same thing just happen to me.The salesman lied to face and said we were never getting gift cards.It seems to me this is a scam.When in the process of checking on the rebate I finally talked to a guy who let it slip that this was happening a lot and he was telling people to go to the store.And tell them they will hve to make it right.I did .Unfourtunately its friday at 5pm .so he told me he would look in to it and call me monday.I'll update when I know more.

anionru2

I am having the same problem. I have gone to the store and the manager said he was going to look into it. Of course, he is out today so I can't talk to him. The rebate was supposed to be sent yesterday. I contacted the chat again and they told the same load of crap they have been telling me for the past month "invalid because of purchase information", which I have resubmitted 3 times and had the store manager submit.

RANMAZ98

I didn't get a copy of our signed Agreement from the store, which was required for my rebate.. Well, actually I qualified for the wrong rebate to begin with. Long story, here goes:

After about an hour in the store getting our new phones, it came time to port the numbers and accessorize with cases. Except the store didn't have hard cases anymore for the Droid Turbos. So, we decided we would buy those separately from Amazon, keep using our 'old' phones, and add a Temp Number to our Droid Turbos, aka, we decided NOT TO PORT and begin using them without the cases, as we've damaged phones in the first few days without hard cases in the past.

Soooo, when I went online to find my rebates that I qualified for, I used my current phone number and not the temp, and therefore, the only rebate I qualified for was a $50 gift card, as opposed to the BOGO ($199 off).

Suspicious, I called right away, and it the CSR told me they COULD NOT tell me what rebate I was attempting, despite the TRACKING NUMBER I gave them. The CSR couldn't even give me an amount. Said to try back in 5-7 days.

I did not, I just waited for the email, which said my rebate failed. There were 4 failure reasons given, including the phone numbers being wrong.

I started up my FIRST of THREE chats with CSRs that day. First off, the Tracking number given in the rejection email, did NOT match my original tracking number. Not sure where the [removed] that one even came from. Secondly, the valid tracking number had 3 issues listed. One of which was, I was told, that the Bar Codes were not legible.

I found that curious as they were the ORIGINALS!!!

The first CSR flat out got fed up with me after 40 minutes and discontinued the Chat.

The next CSR was a lot more cordial and informing. Told me that the Bar Code was indeed not legible, but brilliantly took the time to explain how that happens... The original documents that are sent via snail mail are scanned in by a different area, and sometimes... the don't scan them in a way where the scan is LEGIBLE. And they just leave it that way?! [removed]

So, I had to retake pictures of a few items, and resend them to Verizon via a rebate email that I was given.

After submission, the 2nd CSR told me I should get back on Chat and tell another CSR to void the Tracking Number for the $50 gift card, as I qualified for the BOGO.

And that is what I did, the 3rd CSR got up to speed on my situation, and cancelled that tracking number, and told me it would be 5-7 days before the status of the BOGO tracking number would be known.

I then brought up the issue of the Temp Numbers that were listed on the original Retail Installment Contracts (RIC). I asked if that would be an issue despite the fact that when I included pics of the RICs on the resend, I added a graphic that said these were temp numbers, the actual ported numbers are xx and xx.

She said that WAS MOST LIKELY STILL GOING TO BE AN ISSUE AND THAT THE REBATE WOULD BE REJECTED. I would have to recontact them to 'RE-CONFIRM' the numbers later on?!!!!

Fast forward to today's rebate status, and it says:

Date Rebate Submission Received:	07-12-2016
Status Detail:	We have not yet received the mail-in portion of your rebate; please allow 21 days from the mail-date for the rebate to be entered into our system.

Well guess what VERIZON, there isn't going to be a mail-in portion to the rebate, I've already sent that, and resent because you [removed] up the scan of the originals!

Yeah, so, back to the CSRs it is. Chat Chat. What a [removed] Oh, and my Bills are wrong too. Being doubled charged for most Surcharges.

Profanity removed as required by the

Message edited by Verizon Moderator

Crissling

Same issue.

I submitted my rebate for a bogo S7 offer April 1st, 2016. I have yet to receive my rebate. I've talked to customer care, the rebate Center, I've had customer care talk to the rebate Center, I've talked to the floor manager of the rebate Center, I've emailed the rebate Center all to no avail. June 8th 2016 I received an email from the rebate Center stating I will DEFINITELY have a resolution within 15 days, 15 days later told to wait another 15, then floor manager "escalated" issue again and told it would be resolved within 5 days, then after the 5 days of no resolution told it would be another 7 days. Verizon customer care has been great and stayed on the phone with me and the rebate Center for literally hours but the rebate Center is sounding more and more like a SCAM with each passing day. Here's an email from over a month ago I have of false promises.

"Thank you for contacting the Verizon Wireless Redemption Center.

It will be a pleasure to provide you with any requested information about your rebate, Mr. Rissling. I accessed your record and verified that your rebate is invalid because your purchase information submitted is not eligible for a rebate. However, while doing some research on your record, I determined that the purchase information is actually valid and as the valued customer you are for Verizon Wireless, you deserve to have this mistake fixed. So, this record was escalated on Jun 08, 2016, to upper management approval so they can review your information and have a resolution for you within 15 business days, so please, keep tracking on your rebate online at www.verizonwireless.com/rebates and definitely we will have a resolution for your case.

I am truly sorry for this inconvenience, Mr. Rissling, but I assure you that your submission will be treated carefully and with the highest of qualities."

I'm left with no option other than to wait or file a complaint with the BBB. What should I do?

anionru2

I went to my local Verizon store and explained the situation to them. I found out that they have more support options than we do with that crappie rebate site. They called their support and supposedly have the issue fixed. I will find out by end of the week if my gift card comes in or not.

Tidbits

It would take longer than a week for you if they could help you. Most rebate printing companies take roughly 10 days before even sending it out. They send it out by the slowest mailing method possible. You are looking about 2 weeks in reality

bigbearsgym

I think that people need to start filing complaints with your states Attorney General's office, as well as the BBB. This is turning out to be a scam for many people. Someone posted earlier that we may not be able to join a class action lawsuit. That right was taken away from consumers several years ago and since then there have been several senators who've introduced bills into congress attempting to get that right back for consumers only for the bill to die before it can be passed. I think the best recourse is to save all of your correspondence, EVERYTHING, all documentation and take Verizon to small claims court. From reading around the internet it sounds like there are hundreds of people who've been scammed by Verizon on the rebate for one issue or another. If everyone takes them to small claims court and sues them Verizon will be in court everyday, all day for a long time. It is the only recourse to force them to pay unless the states Attorney General's decide to get involved and sue Verizon. It is also not hard to sue them in small claims and generally costs less than $100 to file.

jacaronda

I finally filed a complaint with the BBB and within 2 days the issue was

resolved to my satisfaction. I got a call from a representative in the

Executive Office. The rebate center refused to issue the rebate because

the filing deadline had not been met but because i had been misled by their

salesperson, Verizon decided to honor their BOGO offer and credited my

account for the price of one phone.

RKJPete

Very very similar experience. It was simply not made clear at time of purchase for the S7 BOGO offer what my responsibilities were. I've participated in rebate offers with Verizon before and it was made clear then what to do. Step by step instructions with no need for me to make a recording of the sales rep's explanation or scan fine print buried on their website.

RKJPete

Exactly my experience.

bigbearsgym

Keep contacting them. Threaten to sue them in small claims court if they don't honor your rebate. Also tell them that you will file a complaint with your states Attorney General and the BBB. The squeaky wheel gets the oil.

bigbearsgym

Jacaronda, Congrats to you! :-) After much going back and forth with them I have been told that my rebate will also be honored. A card is suppose to be on it's way to me as of about a week ago. Will let you guys know if I receive it.

GARTSU38

I've had almost the same experience. I bought my S7 on April 7, 2016 and just received the rebate card as of 8/9/16. They gave me the same story regarding proof of purchase, etc.

Now I'm trying to apply that rebate to the "free" device to lower my monthly and there doesn't seem to be a way of doing it. I have to wait until April 7, 2017 when the devices are upgradeable to apply the debit VISA amount. Sounds suspiciously like they're trying to window dress their cash flow.

Add me to the class action suit however Congress changed the rules for class action lawsuits to make it more difficult to qualify.

6977watts

Just an update. Still haven't gotten it approved. If I have to call again it will be my fifth time. On my forth attempt i requested a manager who said and I quote, "expect good news with an email confirmation in about 15 days". Its been about 2 weeks so if it hasn't been done now i doubt 1 extra day will make a difference. This is bad, i mean really bad.

I want to say glad that I'm not the only one going through this maybe Verizon will notice and take action. But its also unfortunate that many people are as frustrated as I am.

bigbearsgym

Hey, no...don't you wait to use that rebate card. You only get 4 months to use it. I saw somewhere in My Verizon where you can apply the rebate. Call Verizon and have them walk you thru it. Do not sit on your rebate card until April 2017 or it will expire. I just got my card and it expires Jan. 2017.

bigbearsgym

So sorry that you are having such a hard time getting your rebate as well. Please read my comment to "grl3" that I just made. It might help you. Don't give up and good luck. :-)

FOLSUM88

I'm having problems with this rebate too. I was lied to by several people and I will be taking my lines and leaving.

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