Randomly Shuts off and Battery Drain

So this problem started today. I was trying to do something on my phone and it restarted. It turned back on, then immediately restarted again. Then a few hours later, the same thing happened. I then decided to call my grandpa and see if it was just the area I was in, and as soon as I said "hey I have a question," there was no response cause guess what, my phone turned off. AGAIN. Well, a few minutes later, I'm not doing anything on it, and I go to look at the time and it's off. I turn it on and then it turns off again. Okay, whatever, I'm kind of mad now. Well, I was just on the phone again, and it turns off! I turn it back on and it turns off again. And the thing is, two out of those times when it turned back on, my phone went from 80% battery to either 15% or 2%. Can I get this fixed?

Accepted answers

Verizon_Support

Missj860, I'm sorry to hear that you are still having some troubles, even after trying the hard reset. We certainly appreciate what you have done already to troubleshoot the device. A hard reset should help us to eliminate any software issues with the device. If you are still having issues then it may be a physical or hardware issues with the device and we may have to look into replacement options. To discuss replacement options give us a call at 800-922-0204 or you can always receive assistance at our local stores as well.

AdamG_VZW

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All comments

Verizon_Support

We want to get your phone running, titanicpotatoes. Let's try running your device in Safe Mode to make sure that it is not an application that is causing this issue. Please follow these steps http://vz.to/WIJWWw.

RobinD_VZW

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titanicpotatoes

I can't even get it to start in safe mode. I've tried about ten times.

|Brittany

Personal removed as required by the Verizon Wireless Terms of Service.

titanicpotatoes

I can't even get it to boot in safe mode.

Verizon_Support

Oh no, titanicpotatoes. Safe mode can be a little tricky at first. Is the problem just getting to safe mode or is it because the phone powers off?

TamaraH_VZW

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titanicpotatoes

Its getting it into safe mode.

|Brittany

Private info removed as required by the Verizon Wireless Terms of Service.

Message was edited by: Admin Moderator

Missj860

I'm having the same issues. Has yours been resolved. I really don't know what to do at this point. I've tried the factory reset and nothing has changed. I can only be on my phone for about 2 mins before it dies and that's with a full battery.

Verizon_Support