Recently my phone did the new upgrade to 5.1 and now when I make phone calls it goes from having 4g to 1x during my call. I have a Motorola Droid Turbo

angel08
Newbie

I asked Verizon already and they said its because my HD Advanced calling wasnt on. So I turned it on and it still does this. Anybody else have this problem?  Thanks in advance.Smiley Happy

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vzw_customer_support
Customer Service Rep

angel08,


I appreciate you trying that! We want to make sure you get 4G whenever you should. Advanced calling does need to be on but with that this should work great and you should keep 4G. Can you try going into settings under advanced calling and turning that off and back on to see if that helps?


AndrewT_VZW

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