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Red X/Black Lightning Bolt Charging icons

My software upgraded while on vacation on July 1st - ever since I have been having issues with my charging cables. I have been using the same charging cables and now I am getting either a Red X or Black Lightning bolt, or they aren't being acknowledged at all. What do we do? Sometimes just unplugging the charger and plugging it back in it will switch to a different icon for the charging. This is nuts!!! I have never had this problem before!!!

Comments

Ann154

Which phone model?

lholladay

Samsung Galaxy S3

Verizon_Support

We want to see you loving that update, lholladay. I hope it didn't give you too much trouble for your vacation. Are you using the original wall charger that came with the phone? Have you tried using a car charger or other alternate charger? When you look into the charging port, do you see any debris or corrosion?

JenniferH_VZW

Please follow us on Twitter @vzwsupport

lholladay

I have my original charging cable/Samsung USB plug and it doesn't work now, I picked up an aftermarket cable from Walmart for $19 and it is giving me the red X. I then tried the actual power cord/charger (all in one) from my Galaxy tablet and it works with a Black lightning bolt. The cord I have at work is an aftermarket bought at Walmart that cost me $19 and it is using a USB plug in that came with my iPhone - I either get a red X or it says it is charging and there is no icon at all. I am so confused!!!!

Verizon_Support

lholladay,

We encourage you to exchange your original charger. They can exchange it for one that will work. We strongly encourage you not to use the one that you purchased from Walmart as it can use a different amperage and void the warranty on your device.

RobinD_VZW

Follow us on twitter @VZWSupport

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