Responsibility for Galaxy Nexus Update Delay?

[Tidbits]

You made one error. Toyota is the manufacturer not the company that gave you money to buy the Toyota. When that pedal got stuck for some people they blamed the manufacturer and not their banks.

[Davidoo]

Not sure why a couple of you on here keep making excuses for Verizon and feel they have no responsibility.  They continue to sell and make money off of these devices that don't work correctly out of the box.  Please don't act like they are doing us a favor by subsidizing the device cost.  Verizon is making money off the contracts, don't think they are not doing well.  I have no problem with that and applaud them for being profitable.

The issue is the continuous release of technology that doesn't work, while we pay full price.  What else can you buy brand new out of the box, knowing it won't work right, not knowing when they can fix it, but still requiring you to pay full price?  How ridiculous to say "just flash a new rom" or root the device to get it to work.  Devils8's new car example is spot on. 

Their advertising says nothing about "if you want to be able to use your phone to all its capabilities you will have to go to untrusted websites and download unproven software, hack into your device's operating system and hope it works.  If you do this and it goes wrong, don't come back to us because you voided your warranty."  I wanted the Nexus because I hate the bloat on other phones and this was a chance to get rid of it and use the programs I want.  I live on the edge of a 4G area so I can't use the Nexus because it doesn't work at my house.  I actually have a full-time job and can't just sit in my basement all day searching the internet for software to make my phone work.  I pay Verizon almost $200 per month and I expect something I buy from them to work perfectly out of the box.  Why is that unreasonable?

I still have my Charge that I got last May.  Same thing here. Got my Charge home and no 4G although according to the maps and Verizon reps I am in a solid 4G area.  It took them 7 LONG MONTHS (from May to December) to get the software update out for the Charge to make it work.  Now the Charge is a pretty darn good device and I get solid 4G at my house in the same spot it would not work before the update.  Folks, we're all being scammed.  For those of you who have the Nexus and think you are getting an update anytime soon, I wouldn't hold my breath waiting on it.  

[Tidbits]

One could say "Why blame Verizon for devices not made by them."

Keep giving manufacturers a free pass. I have said this on multiple forums not just this one. Manufacturers are in charge of the software and hardware.

[headonbackwards]

And yet a Verizon representative was able to promise a update within a month. Curious. Have you considered sharing this with them as well?

Oh, you might want to call Toyota while you're at it. Apparently, they're confused.

http://www.toyotafinancial.com/consumer/tfs.portal

Then again, a Toyota is merely an assembled vehicle composed of parts made by any number of vendors, so Toyota is infallible too. 

[Tidbits]

headonbackwards wrote:

And yet a Verizon representative was able to promise a update within a month. Curious. Have you considered sharing this with them as well?

No one in Verizon will ever know of an update for ANY device.  Verizon Customer Reps will not know of any update for any device unless they had formal training BEFORE the update comes out.  With a Nexus Device tech support starts and ends with Google.  One of the reasons why the Nexus One was never sold on Verizon or Sprint.  Nexus S was sold by Sprint, and tech support was still handled by Google(check their forums and people like me will say go to Google tech pages).  Why would the Galaxy Nexus be different? Because you want it to be?

[headonbackwards]

For a company held hostage by the whims of Google, they sure took some liberties with the Nexus build. I don't recall seeing Google Wallet, but that's insecure when Isis, a competing payment system Verizon has a vested interest in, is on the way.

Again, it's all about setting expectations. If Verizon has no control whatsoever, perhaps they should be more specific when addressing their customers. They should also refrain from BRANDING PHONES if they're completely helpless.

[Davidoo]

I blame Verizon because they are selling the device and they are the ones I am paying!  I have no leverage over a manufacturer I did not pay.  I didn't pay Samsung anything, I paid Verizon and if I want I can quit paying them (I understand that if I have a contract there is a penalty for not paying them).  That's the way product and liability laws work in this country. 

Remember the lady that sued McDonalds because the coffee was too hot?  She didn't sue the farmer in Colombia who picked the coffee bean, she didn't sue the manufacturer of the coffee pot that made the coffee so hot, she didn't sue the city water system for delivering the water, she sued McDonalds because that is where she bought the coffee and she paid them for a product (not that I agree with the suit, just using as an example).

You buy a Chevy from a Chevy dealership (assuming not a used car lot) and on the way home it blows up.  It may have been a fuel pump they bought from another auto manufacturer or probably China and installed that caused it.  You go back to the Chevy dealer right away and make a warrantly claim or sue them, you don't trace the fuel pump manufacturer down you sue Chevy......that is who sold you the car.  Now it's possible you could add the manufacturer to any lawsuit later.  The seller of the product is responsible!  Jeez, some of you have to be Verizon plants on this forum.   

[Tidbits]

Google Wallet was never installed on one device officially other than the Nexus S.

When the hacking community figured out bugs and other ways to get them onto other devices this is when problems were found.  It was brought to Google attention, and Google shut it down to find some fixes to correct the issues, and still today it's officially able to be used on one device.

As I said before with Isis.  Google Wallet can be made to work, and IS NOT competing with Isis.  Paypass is MasterCards product which Google came to an agreement to work with.  Isis can do the same when it is ready for them to push it out.  If there was a 3rd type of NFC payment out there and Google can work with that as well.  Google is NOT competing with Isis, Paypass, and the like.  They are just a distribution tool.

You guys are setting the wrong expectations.  Giving a free pass to manufacturers gives them the power to slack off and not actually fix their products.  Without them doing the source work then nothing will be done.

[Tidbits]

Davidoo wrote:

I blame Verizon because they are selling the device and they are the ones I am paying!  I have no leverage over a manufacturer I did not pay.  I didn't pay Samsung anything, I paid Verizon and if I want I can quit paying them (I understand that if I have a contract there is a penalty for not paying them).  That's the way product and liability laws work in this country. 

Of course you would because they are the closest people you can complain to.  You have no leverage with Verizon as they did not manufacture the device and if you ever tried to take it to court you'd lose and a judge would tell you that which they have been doing so since before the Supreme Court ruling in 1998.  Go figure...

Remember the lady that sued McDonalds because the coffee was too hot?  She didn't sue the farmer in Colombia who picked the coffee bean, she didn't sue the manufacturer of the coffee pot that made the coffee so hot, she didn't sue the city water system for delivering the water, she sued McDonalds because that is where she bought the coffee and she paid them for a product (not that I agree with the suit, just using as an example).

Did you know McDonalds settled out of court instead of having a drawn out litigation?  Did you know that McDonalds after the fact wished they actually fought the claim in court?  It was the ladies fault for driving her car with the coffee in her lap while drinking it.  With the mention she was able to put her coffee in the cup holder that her car was equipped with.  Go figure...

You buy a Chevy from a Chevy dealership (assuming not a used car lot) and on the way home it blows up.  It may have been a fuel pump they bought from another auto manufacturer or probably China and installed that caused it.  You go back to the Chevy dealer right away and make a warrantly claim or sue them, you don't trace the fuel pump manufacturer down you sue Chevy......that is who sold you the car.  Now it's possible you could add the manufacturer to any lawsuit later.  The seller of the product is responsible!  Jeez, some of you have to be Verizon plants on this forum.

Again Chevy is the manufacturer and YOU are blaming the right people.  Verizon does not manufacturer the phones...  Do you see it now?  Now if you buy a Scion for example and if that happened when you do a lawsuit guess who's name shows up on the docket?  Toyota...  Do you see it now???  Sadly as I said before I have no vested interest in Verizon or for any carrier for that matter.  I would wager my life on that one.  It's just people put misplaced blame and energy where it would do much better elsewhere which in turn help everyone in general.  Manufacturers have been given a free pass lately on mobile phones it's laughable.  Everything starts and stops with them.

[notarep]

Yeah, vz doesn't make any of the devices, they only sell them. Ideally, they would issue a new one and would send the faulty one back to the manufacturer and handle it that way, but such is not the case. With the way the phones are sold, vz holds no responsibility for faults, software issues, or improperly functioning. But, manufacturer is gonna tell you to take it back to vz, and vz will tell you the opposite, so because of the agreements in place between manufacturer and vz, the consumer ends up stuck.

This is why so many recommend rooting your device because you can apply whatever update you want. Understandably, not everyone has time for that, but it is a way around the issues you may be having now. Few smartphones actually last longer than a day tho, not enough advancements in battery/rechargable power source tech. But again, you aren't gonna receive much help from vz or the manufacturer either way.

Also, you are paying for the capability to make or receive calls on vz's network, not whether or not you use it. You may not be satisfied with this, but such is the case. Good luck.