Responsibility for Galaxy Nexus Update Delay?

Devils8 wrote:
I have had similar problems to those many of you have described, the most annoying being the absolutely absurd battery life. I have spoken with numerous Verizon representatives, one of whom told me (weeks ago) that he could not tell me when the update would go out because it would occur at different times in different areas. OK, I guess that makes sense. Then after a couple more weeks, I was told that Verizon is actually not responsible for the delay, but that it is the "manufacturer" who is causing the hold up. The manufacturer? Would this be Samsung? That doesn't make much sense, as the mythical update is a software update, so one would think it would be Google. Either way, I have been a Verizon customer for years but am seriously considering another service. Just sick of the run-around and dishonesty. Don't sell a phone with an atrocious battery life, but assure customers that it's just a software problem and will be fixed soon, then not only do nothing about it but give evasive, conflicting, and possibly misleading statements to customers. Honesty would go a long way here. If Verizon simply announced they were having trouble getting the update up to quality standards, it would still be annoying, but at least one could have some trust in the company. As it is, after speaking with several Verizon reps and doing some research online, I have absolutely no clue why the update is delayed, when it will be released, and whether it will even fix the battery problem.

I have expressed this would happen BEFORE the device came out in December. Google is responsible for the software, but Samsung is responsible for the hardware, AND the drivers required for the Kernel. Google also pushes out the update themselves and does NOT use the typical FOTA system Verizon uses.

You can blame Verizon all you want and move on. Without knowing exactly what the Nexus Line entails it's an unfair judgement. Probably one of the reasons Verizon didn't pick up the Nexus One or the Nexus S in the first place.

Well, first of all, I blame Verizon because they are the who I am paying for the product. At the end of the day, they are responsible to their customers. Second, if I had any idea what the problem was, whether it was being addressed, when it will be addressed, etc., I would put so much "blame" on Verizon. If they have no control over when the update goes out, and no idea when it will happen, then one of the 5 or 6 Verizon representatives I have spoken with should have just been honest and told me. But I was always led to believe that the fix was right around the corner. It wouldn't be such a big deal, but for the fact that this is an expensive piece of technology I am paying for, yet I now own the first cell phone of my life that can't hold a charge past 4 PM. And that drops calls, sometimes 3 or 4 times within a 45 minute conversation. These aren't trivial problems. Some of them may be Google's responsibility, but I have no contract with Google and no real idea how to actually speak with someone from Google. Meanwhile I'm paying Verizon hundreds of dollars, so it's not unreasonable to expect them to clear up such issues, or if they cannot at least give a full explanation. Had I been told, over two months ago when I got the phone and realized how terrible the battery life was, that they really had no clue when the "fix" would be released, and that it could very well be months, I would have returned the phone. Instead I was told (by Verizon, not Google), that it was a software problem that would be fixed soon with an update. That's a problem, and it's potentially misrepresentation. So I agree, Google doesn't look all that great now either, but since I have no contract with Google, and am paying Verizon a good deal of money, I think it's fair to hold them responsible for a product that is overall of high quality but that has serious flaws. You say that judging Verizon is unfair? Misinforming customers is unfair, and if it is done on as large a scale as it seems, judging by all of the message boards, customer complaints, etc., it could be a serious problem for Verizon. They aren't responsible for what Google does, but they are responsible for the legally enforceable promises they make to their customers.

so you blame BestBuy for a faulty TV that blips out in 6 months? You blame GameStop for selling an Xbox360 that has bugs? Verizon subsidizes the phone you chose and want to recoup what they subsidize. If you bought the device outright it would be no different. Do you blame a bank if something happens to your car or house?

shagg1

Well said Tidbits. Verizon provides the service. They make sure you can send and receive calls and can access the data network. Devils8, If you want to update the firmware prior to official release, you can dude. ___-Developers has plenty of leaked software. You'll void your warranty, but then you can stop yer whining and crying.

kabull

I am sorry, but this is a bit different than products carried at Best buy etc. A universal product with no reliance upon a service provided by Best Buy thereafter. You can buy the same TV at many retailers and whether they perform up to their standards has no bearing on the store. This phone does have to work with Verizon to provide the service. It behooves Verizon to make sure the products that they are selling work with their service correctly. I think most consumers assume that is a given. I would also assume that Verizon, Samsung and Google would all be on the same page and be working in alliance to satisfy their consumers. That isn't the case here. I realize that the cellphone market is competitive with each carrier trying to get an edge. Yes, we took a chance buying a new product. However, I believe we thought it had been well tested. I am not put off by a few bugs along as they are dealt with swiftly and honestly. I think I have been patient. However, when phone doesn't work for the very purpose it was intended it is a bit aggravating. And then to be told a different thing on a different day from each company is a bit ridiculous. OH, and if Best Buy sold a TV that numerous consumers found faulty and "had bugs" they would stop carrying it.

I already pointed it out. You chose the device and chose to get it subsidized. In return that subsidization has to be paid back much like acar loan.

headonbackwards

So, if I were to purchase a car from, say, Toyota, and as part of the sale, Toyota provided a financing option for the vehicle as opposed to demanding full payment up-front. I should be appreciative of their generosity and not worry about a sticking accelerator pedal? I get the gist of what you're saying, but I don't think Verizon or any other company could ever be found guilty of rampant altruism. The phones are subsidized, but the two-year contract is the price we pay for the subsidy.

The company presented the phone in a way that suggested it would be a premier product. Having identified issues with the phone, they further set expectations by stating an update would be released within a month. After a three month wait, it'd be nice to get some additional information about the status of the update even if it doesn't reflect favorably on Google, Samsung, or Verizon.

Personally, I'll wait and hope they're taking their time to get it right and make me happy. Verizon, for their part, could suck it up and help set realistic expectations for everyone.

You made one error. Toyota is the manufacturer not the company that gave you money to buy the Toyota. When that pedal got stuck for some people they blamed the manufacturer and not their banks.

kabull

It appears that everyone here has some sort of agenda. Setting all the "whiners" straight about who is responsible for the update on this phone. Everyone has a different way of looking at things. Thats fine everyone, of course is entitled to their beliefs. There are a lot of knowledgeable people who understand the works much better than I do. However, at the end of the day......as I look at my phone VERIZON put their name on the back......along with Samsung. Google also. To me that should mean something. I have been told so many different things by all parties involved with this phone it will make your head spin. I hoped to get on this forum and find out something helpful. Like I said a lot of very knowledgeable people. What I have found out is the phone that looked so great on paper isn't really that great. I made a very poor decision choosing this phone. I hoped to choose the absolute latest in technology in hopes that it would take me the farthest in two years. It appears that the phone is over the head of the everyday cell phone user. I am still expected to pay my bill to Verizon of over $500 a month for a phone that I can't really make calls of any importance on. Best signal I can expect is about -105 dbm on 4 g with tower in view. Most often it is over -115. With the 3g I can get about -92 dbm while the I phones in my house are at or under -70. Often can't use that data plan I am paying for either. Oh well, we are at the mercy of whoever is responsible. Does it really matter? The fact is business has changed especially in the cellphone industry where "they got ya" not a whole lot to do really. Putting your name on something means nothing......selling a faulty product is acceptable....passing the blame is the norm........pacifying the customer with information that doesn't even make sense is OK. So I will wait..........and hope someone will help us out. So if I need to make an important business call I switch the service over to my original droid. Have you ever had a conversation on your GNEX with someone else on a GNEX? My god, it is unreal.

I have 2 GNex both versions. They both work fine, but right now Google is working on an update 4.0.4 leak shows a lot of fixes, but there are some critical bugs that needs working out. Network connection stability works out well.

commonsense101

It doesn't make sense that samsung would delay a software update?? lol google that sentance

Hint: its their standard business practices

Anyway the update isn't going to help battery life and useally only fixes minor things, then when the update does come out you will be upset because it was pushed out too fast and some minor function of your phone doesn't work the same...

Either fix your phone yourself or wait for the company to push it out

Verizon sold me the phone.. They ARE responsible for its functions. This just happens to be a phone that doesnt have all that verizon crap you cant get rid of, which makes it cool but, All the other brands dont have issues? they do and they get resolved timely. Whats the diff here? Is isnt because its a Samsung..... So what gives? I paid for this "Flagship" phone, they need to take care of the issues, whomever THEY need to talk to to get it done. The only blame is the seller as far as im concerned.

Now, I know its a new phone design and all that and I can live with some bugs because of it. (Software or Hardware) But this is taking far too long to fix the critical issues and I know most would agree. I travel a lot and cannot afford to keep dropping calls.

I agree with most of the customer service issues listed here, they suck at it and simply do not care about anything but the commission they get when they sell... Hence why they wont take the time to help an existing customer....

Really? So you blame your bank for selling you a car that was defective or had some problems? You blame the manufacturer. You blame the dealership(which didn't produce the device), but are CONTRACTED to sell and REPAIR your car, but still don't blame your bank. Verizon isn't contracted to repair your device, but are obligated by the manufacturers warranty agreement to send you a replacement on behalf of the manufacturer instead of having to send your device to the manufacturer. I know you don't blame BestBuy for your Xbox 360 getting RROD, but you'd take it to MS for repair or replacement during the warranty period.

So all I see is a double standard going on all the time with threads like this.

The Galaxy Nexus was NEVER advertised to be "flagship" consumers dubbed it a flagship device. Also you claim other devices don't have this problem? Want me to link the complaints about other devices and connectivity that are also 4G devices?

Were not talking about cars for gods sake, and its a service thing as well. We are talking about both the manufacturer and the provider. And a third, in this case, Google...

Verizon is still the seller and responsible for the devices it sells to the consumer...

Again you fail to see the bigger picture, and just want to rant without thinking rationally and how things are always done. Verizon has NO CONTROL of the Nexus Line of devices.

Again like I said before You don't complain when you Xbox 360 which you bought from Bestbuy has RROD. So how is Verizon to blame and responsible when they are a seller, and yet Bestbuy was a seller when you bought the Xbox. See hypocritical at it's finest. Think for a minute...

Google is in control of the software, and Samsung is in control of the hardware. Verizon is just a reseller and subsidizer(bank).

ChoMee

Would you please not type that so loudly, my wife may hear you and have her opinion confirmed that her husband needs to wait at least six months before he lets his hair catch on fire and run down to the Verizon store and buy the next greatest phone ever.

show me something that flat out says Verizon is responsible. From what I read... Google said they are responsible for updates and that's coming from Google CEO's, and their developers... So you calling Google a liar? I thought they had the "We do no evil" mantra.

Really? So you're saying this is all Google? And no, the CEO of google didnt say that....But, i will concede that the updates come from them. It is also Verizons choice to use them. It is their network.

All that crap aside, they still sold me a phone that clearly was not ready. By your rationale you say that as soon as i walk out the door, Verizon is no longer responsible?

Get a grip, if they have a shred of customer service, they will take care of all of us regardless of who made what...that is the bottom line....

If they refuse? I will go up as high as I need to to get it resolved. They will take care of me no matter who is responsible for the hardware, software and service VERIZON sold me....

Go through their help pages like I suggested multiple times. Sift through it? Remember what I told you earlier? Sometimes PEOPLE(doesn't have to be reps) will give in and say what you want to hear if enough people don't listen, because they often feel it doesn't matter anymore. Even you would do it.

lol, don't think you know me slick. I know what was said...anyway, i have sifted...shouldnt have to. A call should fix all really. Where is the integrity? Got no help from Verizon, only a rude guy who wanted to sell to someone else...you know you do it too....anyway, ill bet your blood pressure is sky high looking at all the responses you give...aloha

@devils8 As I have pointed out just because you sign a contract doesn't make a difference. As I have pointed out... You don't complain to the bank(Verizon subsidizes the phone, and MANUFACTURER sets the prices) when something goes wrong with that BMW.

You go to a BMW dealer which is authorized to fix, or replace and charge BMW the corporation for the repair or replacement throughout the warranty period. There is no agreement like that with Carriers and manufacturers. Carriers can only replace devices with what the manufacturer gives them beyond the 14 day(minimum by law in most states) to 30 days. Verizon is not a repair center, nor a manufacturer so everything has to be done through the manufacturer. It's no different than what BestBuy and Gamestop does. Lawsuits over the past 20 years all have sided with this. The most noticeable one was the one that made it to the Supreme Court in 1998. Which we ended up getting diminishing ETF's, but also concluded the Subsidization is nothing more than a LOAN.

They have no control of the device and know anything about what is going on beyond what Google/Samsung has told them. Bring it up with Google like developers have been doing since ADP devices were around. Google hasn't released any code past 4.0.3(Nexus S), and BOTH Galaxy Nexus are still at 4.0.2.

Honestly you're willingness to defend Verizon is bizarre. No one is saying Verizon is an evil corporation, just that their customer service regarding the Nexus has been extremely poor, and that it is a flawed product. "Just because you sign a contract doesn't make any difference." That is the complete opposite of the truth. We have no contract, nor do we have any bargaining power, nor do we really even have any way of "bringing it up" with Google or Samsung. This is because we have no contract with them, we aren't paying them, etc. Verizon sells phones and phone plans, and as a seller, who makes contracts with purchasers, it is responsible to the purchasers. I don't know what Supreme Court case you're talking about, but this is the basic foundation of every commercial transaction. The seller supplies the product, and if he has problems with his "suppliers", in this case who I will analogize to Google and Samsung, he has to work it out with them--the burden is not on the customer to deal with multinational corporations to try and get a problem rectified. That is absurd. To say take it up with Google is a preposterous statement. What bargaining power do I have with Google? Absolutely none. I have no contract with them, and they have no obligation towards me.

You're right, warranties are involved, and carriers are only required to replace a product if you have purchased insurance. But if in the initial purchase, the product was flawed, and misleading information was given about an "update" that would fix the problem, these representations become part of the contract. Whether one has insurance or not, it becomes quite different. Then it becomes an issue of potential misrepresentation.

Regardless, you're missing the point. Are you suggesting that you don't care how Verizon treats its customers so long as at abides by the minimum of the law? If that's you're position, fine, but it's a poor way to run a business and they will lose a lot of customers, and see their brand name seriously tarnished. Whether they are legally required to make some kind of restitution to Nexus customers is not the issue, I don't think anyone on these message boards is planning a class action lawsuit. The point is it's unfair and misleading to treat customers this way. As a Verizon customer for years, it is disturbing, and I don't care if they are obeying the letter of the law or not.

If you work for Verizon, why not provide us some more information? If not, honestly, why are you so deadset on defending them? I think people are justifiably upset that they have received a flawed product, and the company that sold it to them has not dealt with the issue well. Why is that concept so unacceptable?

@Devil8 please don't make me laugh. I am not defending them at all. I am pointing at the fact this has ALWAYS been this way regardless of company. I am not a person to pull a double standard to get what I want.

That's the difference between you and I.

@devil8 do a lawsuit if you feel you are not being compensated or "lied" to. You should have a case right? Why are you not doing it? Too expensive? only $27 in most states... Yet you can afford $85 a month for a cell phone... It'll get thrown out of court and never hit the floor because Verizon didn't manufacturer the device...

Oh about the coffee thing someone mentioned at McDonalds. It was made in Mcdonalds when they brewed the coffee. The company who made the coffee mix has no control on how McDonalds makes the coffee. That is similar to how Google/Samsung made the device, but used Qualcomm chips. Verizon still isn't even in the picture. I still see no one complaining to BB or GameStop that their Xbox 360 has RROD after 30 days...

What double standard do you mean?

Dude, why are you so angry? And no, it would cost quite a bit more than $27 to sue a multinational corporation. And again, I like Verizon, which is why I have been a customer for so long. Basically you're saying if you are a customer and you're dissatisfied, either "put your money where your mouth is" and sue the corporation or just suck it up? Why do you even post in these forums if you aren't having problems with your phone? I thought that was the whole purpose of these message boards?

http://drippler.com/samsung/galaxy_nexus#!283646

Who's say I am angry? Stop assuming. You are the one that seems angry wanting to blame the world for your problems. Just trying to help focus your anger at the right people to start a change for the better. After all it's our money right?

notarep

VZ or any wireles carrier for that matter could care less about what problems you have with the device really. Disconnect and go deal with the same thing on other carriers.

Verizon only sells the phones, anyone can put a logo on a piece of plastic. That logo is a form of marketing so people can see that you're with verizon when you take out your phone. Phone isn't considered new after 14 days, so I don't know why you would expect a new one. You paid money for it brand new, but after 14 days, it isn't worth that same amount of money. Would you take it back if you sold it after telling that customer he had 14 days?

Cs reps are only doing their job. Maybe you'll get lucky and find a rep who will let you know the truth and be honest about everything and not just run scripts. Reps are normal people like you and me where some are more tech inclined but majority know just as much as you do if not less. They only know what they are told, and they only do what they are told. As it's been said, if you have such an issue, take it to court or write to coporate.

fastearle86

Yah, its me again...lol Anyway, i agree to disagree with the whole thing of responsibility....but....i will also say that after much discussion on the phone with Verizon, they wanted to get me taken care of...all this mind you, regardless of who is responsible for whatever the hell is going on with these phones. Clearly, they are having issues with these phones. I simply cannot and will not have a phone that i cant make calls from. (For longer than 10 minutes at least). Bottom line. That said, i have it documented and a new phone is on the way.

Now, if the new one has the same issues? I also got it documented that they would give me a different model of phone...

No matter what is said in here, THIS ABOVE IS THE BOTTOM LINE. Yes, it took a rather stern call but they were willing and I dont thing anyone can complain about that...

Thanks

kabull

Did you get a brand new phone or one of their refurbished phones? Also please keep us updated, I would love to know how things are working out. Need that hope for the future.

fastearle86

They informed me that it would be a certified, "Like New" replacement. I really don't care if it is a refurbished as long as it looks new and most importantly, doesn't drop calls or whatever is going on with it. The tech seemed to think that the mic was bad but he could see that i was dropping calls as well. I did inquire about antenna issues that i read in a different forum and his reply was rather interesting... He said that Verizon will not sell a phone that is "Sub Standard" in any way. He was completely unaware of any issues with the antenna in the Galaxy Nexus, which he supposedly owned himself, but that there were some phones with issues but were not rampant and were random. Quote by the way. He said everything was thoroughly tested before it is released to the public. Hence why he was willing to help me with whatever was needed.

Yes it is a pain but it is a new design and software. I am sure that whatever happens, they will cover me but I will keep you updated as things happen. Hopefully the new one will work but i do know that my job will not tolerate a phone dropping calls many times a day... especially when on with the boss! I think Verizon understands my pain at this point...

Keeping my fingers crossed!!

fastearle86

One week in and all is well at this point. It is a certified used device. Looks new however and acts new. It doesn't drop calls, or at least hasn't as of yet.

My advice is make the trade. If it doesn't work, then they will provide you with a new model. This is what i was told at least.

Also, you will have everything documented. If issues continue, they wouldnt be able to continue selling the phone.

I think my point there is that no matter what you read, if you go through them on the phone, they will help you. So far, I can't say they won't!

I hope this helps someone!

shirke

I have nothing to add to the conversation other than I am suffering from the same and other problem.I have four Galaxy Nexus phones, if fix ain't coming befour end of May month then I'm going back to Costco store where i bought it.

ShellyGal

Sprint Galaxy Nexus Running Android 4.0.4 While Verizon’s Still Stuck On 4.0.2

bwood2032

Sprint's is specified to their network though. You can't just port that to

Verizon's network. 4.0.4 is done, but whatever code is needed for Verizons

cdma network isn't..or at least that's what I think

JamesLF

I'm sure by now everyone has seen the leaked Verizon update schedule for their devices. I am also sure that everyone has noticed that the Galaxy Nexus is NOT on the update schedule. If this leaked schedule is true... a bunch of people will be royally ticked off.

Verizon's support for the issues we've had with this device have been ridiculous.

No support or updates for what was billed as a flagship device for over 5 months is just an incredible failure considering the speed with which the competition has addressed it's customers concerns.

Isn't it odd, I haven't seen a "can you hear me now" commercial in months.

http://www.fcc.gov/complaints

They won't update this phone and they won't tell me when they will update it and they won't trade it for a phone that works as excpected without charging me the full retail price. I filed a complaint with the FCC. I wish others would as well.

JamesLF

Let me break it down very simply. The CEO of Verizon lied. Here is the absolute proof. I have google wallet on my verizon galaxy nexus. It works just fine. I don't even get the common "your device is not supported" message". I will comply with the terms of service and not discuss how. When I do to update in the Google Play store, it says "this application is blocked by your country or carrier". Obviously my country isn't blocking it (USA). That leaves only one option. It works, i can add a mastercard from citi to it, or a prepaid card, but I can't update it do to carrier restrictions. As for 4.0.4, it works just fine on every users phone that I have been in contact with. I was lucky and got an OTA update before it was yanked from Google's OTA server. Now I don't use wallet, but I have stock verizon approved 4.0.4 and it works just fine. They may be holding back to see if anyone has complaints, so it may roll out for everyone soon, but I wouldn't hold my breath.

So you are saying Google lied too? Google has stated themselves Verizon wasn't blocking wallet. I thought they could do no evil?

Seriously... It seems more like MasterCard is the one holding out for a commercial agreement and Verizon is taking the heat eventhough Verizon and Google said otherwise.

Verizon blocks Google Wallet on Galaxy Nexus

At Verizon's direction, the Web giant's mobile payments system will be left off the Android 4.0 flagship phone.

Source - CNet.com

Android makes it easier for carriers to say there's a "third party" involved (Google), and that since the hardware manufacturers don't actually own Android, there's a need to "test" and "assure quality" of updates. It's bogus, it's stupid, and it is essentially tantamount to your ISP telling you it needs to approve Windows 8 before you upgrade in order to "protect" its network infrastructure. Source - androidpolice.com

Google Inc. is shifting its strategy for its Android mobile operating system, in a bid to create a united front with smartphone and tablet makers to take on rivals like Apple Inc. and prevent wireless carriers from controlling the devices.

Google plans to give multiple mobile-device makers early access to new releases of Android and to sell those devices directly to consumers, said people familiar with the matter. That is a shift from Google's previous practice, when it joined with only one hardware maker at a time to produce "lead devices," before releasing the software to other device makers. Source - WSJ

Sorry I am more inclined to believe Google than I am of CNN.

I think we can (almost) all certainly agree that Verizon has royally screwed this up and ruined our expected Nexus experience. I enjoy reading everyone's comments but does anybody have any suggestions of what we can all do as a group to hopefully get them to push this update out sooner rather than later?

Personally, I filed a complaint with the FCC on the grounds that my phone doesn't work as expected due to signal loss, random reboots and the mic cutting out. If I have an emergency, and one of these known problems happen, it could be devastating and Verizon won't replace it with a different model that's also a top tier device and they won't push the update that is supposed to fix these problems. My complaint may do nothing but if we all do this, it's bound to get noticed.

I've also regularly voice my disappointment and frustration on their Verizon Wireless facebook page. Again, just my comments will probably do nothing, but if we all do it on a regular basis, hopefully something will be done.

Anybody else have any other suggestions? Let's gang up on them.

CNN?

Who you trust is of little concern to me. I select sources of information based upon whether I perceive the information presented to be relevant, pertinent and factual. If a six year old conveyed it and it meets the criteria it passes.

JamesLF

It's all in the definition of "blocking". The Play store won't let a verizon customer update or download Wallet, not because of hardware (it works fine), but because of "restrictions due to carrier or country". So Verizon isn't "blocking its use", but they are "blocking its updates and ability to obtain without doing that thing we can't discuss here". It isn't mastercard, as you can add a mastercard to wallet, and it isn't Google (why would they block their own product), that only leaves the carrier.

llichtwalt

I believe that proof has been provided showing Google was directly quoted that they were asked by Verizon Wireless to remove the Wallet feature from the Nexus. I could point to article's on ComputerWorld, CNET & about 5-6 other news sites or publications.

Now please present one article where Google says they weren't asked by Verizon. You keep saying it but have yet to provide the proof. I've ran multiple searches & have yet to find it. ANYWHERE.

I'm highly inclined to support this line of thinking. Anyone who's had constant contact with Verizon lately, can't have a high level of trust in the company's dealings when it comes to the Nexus.

sure will provide it, but those sites you mentioned were based on ASSUMPTION before any word from Google or Verizon said anything.

llichtwalt

Thanks for the share on this. I would 150% buy directly from Google given that the phone worked on my carrier. I'm REALLY hoping for the best on that one.

walid muhammad wrote:
Google Inc. is shifting its strategy for its Android mobile operating system, in a bid to create a united front with smartphone and tablet makers to take on rivals like Apple Inc. and prevent wireless carriers from controlling the devices.
Google plans to give multiple mobile-device makers early access to new releases of Android and to sell those devices directly to consumers, said people familiar with the matter. That is a shift from Google's previous practice, when it joined with only one hardware maker at a time to produce "lead devices," before releasing the software to other device makers. Source - WSJ

Hmm...

Now that I think about it: What would be the purpose of a Verizon Store if Google enacts this? Wouldn't Best Buy serve a similar purpose? Verizon doesn't replace devices from the stores anyway - they're shipped. Perhaps we'll be activating devices from a VZW Atm style kiosk in the not too distant future.

llichtwalt wrote:
Thanks for the share on this. I would 150% buy directly from Google given that the phone worked on my carrier. I'm REALLY hoping for the best on that one.

So am I. I can't think of much that would be different. This experience has been eye opening, and trust me, we left ATT because the service and customer service was absolutely terrible. Verizon exceeded our expectations until we got this device. I interact with a ton of folks. We are watching Sprint users very carefully right now.

CURRENTLY on the phone with Verizon.

The rep has confirmed there is NO time indicated for any update for the Galaxy Nexus.

Looks like we can scrap any hope of a May release.

Can anyone else confirm?

Does the Galaxy Nexus direct from the Google Play store come loaded with 4.0.4?

Does anyone know? It's a GSM phone.

DroidudeAZ

It does come pre loaded with Android 4.0.4, so does the Sprint's CDMA version.

I just came from the local VZW owned store. I dealt with the manager only. He was actually helpful and has been the only one so far (that I've dealt with) that was sympathetic and admitted being very familiar with this phone and it's problems.

He spent about 10 minutes in his system going back and forth and into different areas and he said he does NOT see any update. However, I have no idea what "level of clearance" the VZW owned store manager would have, if they could even see that type of info. Verizon seems to treat it as Top Secret.

He asked me to give him 24 hours so he can reach out to others (hopefully above his "clearance level") to see if they can see when the OTA is scheduled. He stressed that he will call me within a day, but as it stands, he does not see a scheduled update in the system for the Galaxy Nexus. I'll post here if he was able to find out anything.

mikem84

I know alot of people are waiting for the current update hoping it will cure the problems. My personal experience is that does not. I've got 2 GNex and they have all the major problems listed in these threads. Did not fix signal strength, mic cut-out, or poor call reception. I don't if the 4.0.5 update rumored back in March will fix it either, there's been no info as to what is being fixed. There may be a specific update to fix this but I doubt it. I was in BB and Costco the other day and they both had customers at the counter complaining about this phone and all the clerks could do is tell them they can't do anything about it. What a shame.

mjoonoos

I returned mine to Costco and got the Droid RAZR Max

I like this although it is running on OS gingerbread

I was within the 90 day period

did you try it with the 4.04 update to see if it does indeed fix it? or are you suggesting the hardware itself is bad and that updates won't do much good?

Venusiandevildog

I don't think Verizon or Google even look at this forum. It's just a place for people to vent their frustration at being beta testers for a phone that isn't ready for prime time. Samsung, Verizon, and Google are all culpable in this farce.

Ann154

This is a customer peer to peer forum after all where customers help other customers.

So basically a venting forum for disgruntled customers to talk to

eachother? Thats what they said before lol...

I really wish things were more transparent.

Unfortunately for the powers that be, I've never seen an ad that mentions this is a "development phone" for "beta testers".

I'm finding some useful information here and in my social media networks which now have a reach of over 19.5 Million.

It's always interesting to see the reaction from shared information. There seems to be a growing consensus of dissent with VZW, especially after the announcement regarding the elimination of the "grandfathered unlimited data plans".

These type of plans are naturally attractive to power users who consequently fall into the same category as Galaxy Nexus users.

These types of users are more likely to either push a product or voice concerns when dissatisfied as well, so it will be interesting to see how VZW responds.

ShellyGal

This is Verizon's virtual 'Laments Wall' which is virtually to thick for 'god' to hear you. His 'angels' will hear you and censor anything deemed sinfull.

This doesn't work for me. After I hit back (which takes you to the login screen) and choose to go to play, it just takes me to the search results for google wallet in the play store instead of the google wallet page.

I was close, I got it to the google wallet page on the market but the box where it is supposed to say "install" it's completely blank, also it says "requires no permissions". Maybe they found a way to block it.

I watched the video and it was using the market, not play. Many of the comments on the page says people using the play store cannot get it to work.

They may have. If you can find the apk online you might be able to download it that way but you need to be sure the unknown sources permission is active on your phone

I've seen the apk floating around many months ago, I just don't trust a random apk with my credit card credentials :-(

Frankie2names

It is time for us to file a class action law suit

Ann154

Read your contract and see exactly what it says about your ability to file for a class action lawsuit.

You can't file a class action because they aren't breaching contract, but go ahead and try to file one. You'll be laughed out of court and possibly fined for a frivolous lawsuit.

nexus_truth wrote:
You can't file a class action because they aren't breaching contract, but go ahead and try to file one. You'll be laughed out of court and possibly fined for a frivolous lawsuit.

Are you an Attorney?

My understanding is that all of the GSM phones have the 4.0.4 upadate and all of Sprints CDMA GNEX also have the 4.0.4 update. Verizon is the only carrier who has not released the update.

boed1

I think Verizon should give a little back for the way they are spitting on us Nexus owners. Give us a free upgrade to the Galaxy SIII or at least a month of free service.

https://community.verizonwireless.com/welcome

I just received this email from Verizon tech support and have underlined and bolded some interesting information.

Dear -------------,

Thank you for contacting our Verizon Wireless website. We are sorry to learn that you are having difficulty with your Galaxy Nexus. We understand this can be a source of frustration. We understand that you have made an investment in Verizon Wireless and resolving your concern is our number one priority.

We appreciate your interest in our data products and services. We'd like to assure you that we are committed to providing the very latest in products and services. For that reason, we rigorously test our products prior to launching them in an effort ensure they meet our standards of excellence. Doing so allows us to confidently address information regarding products or services that we currently offer. Disclosing any unconfirmed information that may be subject to change could raise expectations that may not be met.

At this time, we are unable to state if/when the ICS 4.0.4, will become available as no information has been given. We understand and sincerely apologize for any frustration and would like to encourage you to join and discuss the latest news in Verizon Wireless products, and services. Please click the link below for more information:

Other helpful information for your device can be found at the link below:

http://www.verizonwireless.com/b2c/howTo/phones.jsp

Again, we apologize for any inconvenience this issue has caused. It has been a pleasure assisting you today. Our goal is to address your concern and provide you with exceptional customer service. We sincerely hope that you feel we have done that today. Our contact number is 1-800-922-0204, select option number 3 for Technical Support. We appreciate your business and thank you for using Verizon Wireless products and services.

Sincerely,

---------

Verizon Wireless

Data Technical Support

Here's what happened to me on Monday...

After a month of pressing and being persistent (and getting just plain ugly), I finally got to a "regional" manager. He called me on Monday after reviewing my case with his local manager. One of the first questions he asked me was if I had updated to the new release. Of course I said no, and I'm sure I had a weird look on my face. He said the technicians he talked to before calling me said there was a new update. I then had to educate this "regional" manager that VZW has not released that update. He said he was under the impression that his tech had a phone that had it and suggested I manually check. I told him that a rumored soak test occurred at the beginning of the month to (some) corporate owned phones so it was possible they had the new version on a device there. And that I manually check countless times a day. I assured him that the rest of us are still on 4.0.2 - stuck with all of the issues.

1. Why am I - Average Joe Consumer - educating a "regional" manager from VZW on this topic?

2. It shows the HUGE disconnect within VZW

3. It shows that updates are so secretive that I don't think anybody, at any level, that has or can have any involvement with the consumer, knows what's going on or can/will provide factual information

4. Whenever anybody posts something somewhere on the web that they were told by a level x tech at VZW that the update will be pushed at xx:xx on xx/xx/xxxx, I don't believe it anymore.

Oh, and this "regional" manager told me that he had a Nexus but traded it for the Razr Maxx when he started having problems. At least he was familiar with the problems I was having instead of suggesting if from phone abuse or saying there's nothing wrong with the phone and he acknowledged a software update.

Tell you what guys... I think this whole thing is just a really elaborate advertisement to force people into the Droid brand. Verizon has proven time and time again that that's the only one they 'support.'

"OH so you're having problems with the Nexus? That phone with all the pure google stuff? OH well if you DONT want any problems get a Droid Razr Maxx... Come on.... its just so much better with vCAST!"

Fok Dat!

Yeah I've given up on update rumors. But I can't help but wish slightly that this nexus will be freed.

I've had countless scenarios where the 'managers' and the 'tech's knew less than I did.

DroidudeAZ

I'm done. I wanted to love the Galaxy Nexus but the radios suck and 4G to 3G handoff can take a minute or 2. Sometimes it reboots on it's own and gets stuck in mid boot up. Combine that with no software updates on a NEXUS device after 5 months when every other version has been updated to 4.0.4, including Sprint's nearly identical Galaxy Nexus. The Sprint version has Google Wallet too......My Droid Razr Maxx arrives today. It's water resistant, has a huge battery and gorilla glass, better radios and it will ICS in a month or so. Its a no brainer at this point...

CasperS

I really like my G-Nexus, but the bugs are starting to get to me. I haven't been able to send corporate email from my phone from day one but I've been told repeatedly that this will be corrected with the forthcoming update.

Can someone from VZW please just give the community a straight answer about what the holdup is? I understand that asking for an actual date might not be possible, but we need to hear your voice on this or we are all going to abandon ship for a carrier that is more responsive. Please, just give us a little information.

MikeInATL wrote:
Here's what happened to me on Monday...
After a month of pressing and being persistent (and getting just plain ugly), I finally got to a "regional" manager. He called me on Monday after reviewing my case with his local manager. One of the first questions he asked me was if I had updated to the new release. Of course I said no, and I'm sure I had a weird look on my face. He said the technicians he talked to before calling me said there was a new update. I then had to educate this "regional" manager that VZW has not released that update. He said he was under the impression that his tech had a phone that had it and suggested I manually check. I told him that a rumored soak test occurred at the beginning of the month to (some) corporate owned phones so it was possible they had the new version on a device there. And that I manually check countless times a day. I assured him that the rest of us are still on 4.0.2 - stuck with all of the issues.
1. Why am I - Average Joe Consumer - educating a "regional" manager from VZW on this topic?
2. It shows the HUGE disconnect within VZW
3. It shows that updates are so secretive that I don't think anybody, at any level, that has or can have any involvement with the consumer, knows what's going on or can/will provide factual information
4. Whenever anybody posts something somewhere on the web that they were told by a level x tech at VZW that the update will be pushed at xx:xx on xx/xx/xxxx, I don't believe it anymore.
Oh, and this "regional" manager told me that he had a Nexus but traded it for the Razr Maxx when he started having problems. At least he was familiar with the problems I was having instead of suggesting if from phone abuse or saying there's nothing wrong with the phone and he acknowledged a software update.

What are the odds Verizon is collecting back all of the Galaxy Nexus phones it sold rather than send out the update?

Now that Google offers the phone direct via the play store, I wonder if this is an internal strategy.

How many Galaxy Nexus phones will VZW customers turn in once ICS is introduced enmasse on other devices?

It will be interesting to see what happens once an equivalent device is released. Unfortunately the Razr Maxx has no reported release date for ICS (Updated May 18th, 2012), and therefore, continues to be an inferior product....it does make phone calls, and that's a plus.

Gadgetlover

Were you able to trade in your Nexus for the Maxx? I'd like to do the same but don't want to pay full price.

was speaking with customer support... they said they didn't know... then finally referred to the droid life article saying "OH Maybe this week."

.....

......

RAGE.

I'm just about ready to get out of VZ and just go back to Tmobile and use my old nokia till the New nexus comes out... this is atrocious.

I would be more understanding if someone could give me a straight answer without so many different stories coming from customer support, but I do not know who to believe anymore.

rhoopes

I just called and complained and the rep sent me the razor maxx no

questions asked. Hope it's better than the nexus

Randy's Samsung Galaxy Nexus

On May 23, 2012 12:58 PM, "nexus_truth" <community@verizonwireless.com>

so you switched your nexus for a razr? or do you have two phones now?

ssracing411

that depends on when those units were built. even if they don't, however, since verizon isn't interfering with the GSM versions you can get the google OTA update immediately.

>Post edited to remove a word some may take offense to<

Message was edited by: Verizon Moderator

^^^ This guy, lol.

thats hilarious that a regional manager admitted to switching to a razr maxx