It appears that everyone here has some sort of agenda. Setting all the "whiners" straight about who is responsible for the update on this phone. Everyone has a different way of looking at things. Thats fine everyone, of course is entitled to their beliefs. There are a lot of knowledgeable people who understand the works much better than I do. However, at the end of the day......as I look at my phone VERIZON put their name on the back......along with Samsung. Google also. To me that should mean something. I have been told so many different things by all parties involved with this phone it will make your head spin. I hoped to get on this forum and find out something helpful. Like I said a lot of very knowledgeable people. What I have found out is the phone that looked so great on paper isn't really that great. I made a very poor decision choosing this phone. I hoped to choose the absolute latest in technology in hopes that it would take me the farthest in two years. It appears that the phone is over the head of the everyday cell phone user. I am still expected to pay my bill to Verizon of over $500 a month for a phone that I can't really make calls of any importance on. Best signal I can expect is about -105 dbm on 4 g with tower in view. Most often it is over -115. With the 3g I can get about -92 dbm while the I phones in my house are at or under -70. Often can't use that data plan I am paying for either. Oh well, we are at the mercy of whoever is responsible. Does it really matter? The fact is business has changed especially in the cellphone industry where "they got ya" not a whole lot to do really. Putting your name on something means nothing......selling a faulty product is acceptable....passing the blame is the norm........pacifying the customer with information that doesn't even make sense is OK. So I will wait..........and hope someone will help us out. So if I need to make an important business call I switch the service over to my original droid. Have you ever had a conversation on your GNEX with someone else on a GNEX? My god, it is unreal.
I have 2 GNex both versions. They both work fine, but right now Google is working on an update 4.0.4 leak shows a lot of fixes, but there are some critical bugs that needs working out. Network connection stability works out well.
It doesn't make sense that samsung would delay a software update?? lol google that sentance
Hint: its their standard business practices
Anyway the update isn't going to help battery life and useally only fixes minor things, then when the update does come out you will be upset because it was pushed out too fast and some minor function of your phone doesn't work the same...
Either fix your phone yourself or wait for the company to push it out
Verizon sold me the phone.. They ARE responsible for its functions. This just happens to be a phone that doesnt have all that verizon crap you cant get rid of, which makes it cool but, All the other brands dont have issues? they do and they get resolved timely. Whats the diff here? Is isnt because its a Samsung..... So what gives? I paid for this "Flagship" phone, they need to take care of the issues, whomever THEY need to talk to to get it done. The only blame is the seller as far as im concerned.
Now, I know its a new phone design and all that and I can live with some bugs because of it. (Software or Hardware) But this is taking far too long to fix the critical issues and I know most would agree. I travel a lot and cannot afford to keep dropping calls.
I agree with most of the customer service issues listed here, they suck at it and simply do not care about anything but the commission they get when they sell... Hence why they wont take the time to help an existing customer....
Really? So you blame your bank for selling you a car that was defective or had some problems? You blame the manufacturer. You blame the dealership(which didn't produce the device), but are CONTRACTED to sell and REPAIR your car, but still don't blame your bank. Verizon isn't contracted to repair your device, but are obligated by the manufacturers warranty agreement to send you a replacement on behalf of the manufacturer instead of having to send your device to the manufacturer. I know you don't blame BestBuy for your Xbox 360 getting RROD, but you'd take it to MS for repair or replacement during the warranty period.
So all I see is a double standard going on all the time with threads like this.
The Galaxy Nexus was NEVER advertised to be "flagship" consumers dubbed it a flagship device. Also you claim other devices don't have this problem? Want me to link the complaints about other devices and connectivity that are also 4G devices?
Were not talking about cars for gods sake, and its a service thing as well. We are talking about both the manufacturer and the provider. And a third, in this case, Google...
Verizon is still the seller and responsible for the devices it sells to the consumer...
Again you fail to see the bigger picture, and just want to rant without thinking rationally and how things are always done. Verizon has NO CONTROL of the Nexus Line of devices.
Again like I said before You don't complain when you Xbox 360 which you bought from Bestbuy has RROD. So how is Verizon to blame and responsible when they are a seller, and yet Bestbuy was a seller when you bought the Xbox. See hypocritical at it's finest. Think for a minute...
Google is in control of the software, and Samsung is in control of the hardware. Verizon is just a reseller and subsidizer(bank).
I too have battery issues, sound issues, the landscape rotation problems, connectivity problems as well as every other issue discussed with this phone. Verizon, knowing these serious issues, should pull this phone from the market until these problems get resolved, not continue to sell a phone without informing the customer. To intentionally sell a product with full knowledge of the product having major problems seems illegal, unethical at the least! I want to give up completely with Android phones and switch to iPhone4S. I went through 4 Motorola phones, 3 Droid x2's and just 1 1/2 weeks ago a Motorola Droid Razr, ALL defective. That is why I switched to this GN. Little did I know the problems this phone is plagued with. Now they want to charge me a restocking fee of $70.00, especially since I only have this phone for a day and a half?????? I upgraded an extra $53.00 from the $200.00 (plus tax) I paid for my Razr, now on top of that add another $70.00????? Getting financially raped by Verizon with these faulty, expensive devices!!!!!! An outrage!!!!!!!!!!!