ok, This is what happened.
with my phone I did a factory reset, and it restored all my games and progress..
GREAT 
now, I replaced the phone yesterday in the store, due to overheating
and now it didn't restore anything... So I put my apps and games back, but lost ALL my progress....
Why didn't it restore my settings like the 1st time?
Is that because it's a new phone ? (number etc/sim card all stayed the same)