Restored videos (18) from cloud

KristyF
Newbie

I am needing a video that got deleted. I choose to restored videos from the cloud. It took several attempts but all videos have been restored, but I cannot find on my phone where they were restored to. They are not under all photos and videos under cloud app. They are not in my gallery. I have tried everything. Please help

I have a Galaxy S4

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Ann154
Community Leader
Community Leader

Is it possible that the specific video wasn't backed up?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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vzw_customer_support
Community Manager
Community Manager

Thanks for reaching out to us. Let's get this figured out. Have you checked in your documents or downloads folder?

KleoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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