Restoring text messages from Verizon Cloud.

Is there anyone else have issues when restoring text messages to their Samsung Galaxy Note 4 from Verizon Cloud app? I'm trying to determine if it is the OS 4.4.4 or the phone issue. My Samsung Galaxy S4 with OS 4.4.2 re stores the text messages just fine.

Accepted answers

gpeterden

App has been repaired. Make sure you follow the steps listed earlier or you will loss your old messages.

All comments

Verizon_Support

gpeterden,

I am so sorry to hear about the issues you are having with restoring your text. Do you receive an error message when trying to restore the text? Are you able to restore all other information from the Verizon Cloud?

LindseyT_VZW

Follow us on Twitter @VZWSupport

gpeterden

LindseyT_VZW,

Everything except text messages. I'm seeing if others are having this

issue. I've posted under cloud forum, but got no resolution to the issue.

I've come to the conclusion that either it's an app compatibility issue

with the Note 4 or OS 4.4.4.

On Dec 22, 2014 8:31 AM, "Verizon Wireless Customer Support" <

Verizon_Support

gpeterden Thanks for the update. when you're trying to restore messages, are you using wifi or the mobile network? When was the last time you've had a successful restore?

SheritaH_VZW

Follow us on Twitter

@VZWSupport

gpeterden

I've tried both WiFi and mobile. The last time I was able to restore was

when I had my Samsung Galaxy S4.

On Dec 22, 2014 9:54 AM, "Verizon Wireless Customer Support" <

ZWM

Me too same problem. Can't restore messages from Cloud to Note 4 I activated yesterday.

Verizon_Support

ZWM, we don't want this to be an ongoing problem for you. Try disabling Wi-Fi and connect to our network when restoring text messages from Verizon Cloud. http://vz.to/IsygQ6

LasinaH_VZW

Follow us on Twitter @VZWSupport

ZWM

I've tried both WiFi and network without any luck. Between this and not being able to access my edu acct through the native email client, I'm starting to think the Note 4 has got some issues!

gpeterden

I can tell you I've tried that. Verizon Cloud App isn't fully compatible

with Samsung Galaxy Note 4. If The support team would look at the treads in

Samsung Galaxy Note 4 and Cloud concerning this issue they would find a lot

of detail what is going on. Maybe someone on the Verizon team should try

doing it with a Samsung Galaxy Note 4.

On Dec 24, 2014 11:01 AM, "Verizon Wireless Customer Support" <

HairByNico

I'm having the same Issue!!! this sucks, I even called Verizon support, they couldn't help me.

I've been at this for 2 days now, not to mention my pictures where all saved but all over the place in no order.

so many pictures all over random folders mixed up.. : /

Is there a way to view Cloud on My Verizon like we see it on the phone? I see the new text messaged from when I got the phone 2 days ago, but the ones that as per cloud are still saved on there I don't know how to see them?

gpeterden

OK when to the Verizon Store to see a Tech. Unfortunate they were not able to do anything at their level. They stated that they have had several new phones come in to tech support with this issue and was identified that it is an glitch in the App interface with the stock Messages app version 4.4 and the Developer of the app would need to fix it so it would work correctly. So now the process to find the individuals that create and maintain the Verizon Apps for Android and knock on their door.

gpeterden

Good news. Spent this afternoon on the phone with Verizon Network Tech who is working with the supplier of the Cloud app. Bad news the issue isn't corrected, but we able to record data that the supplier can use to create an update.

gpeterden

Well we tried another version of the Cloud app. It's fun beta testing. Still no fix yet. The supplier of the App is getting a lot of good information, maybe the next patch will have the fix we are looking for. Stay tuned.

gpeterden

Here is an update concerning the issue with restoring SMS via Verizon Cloud to Samsung Galaxy Note 4.

Hello Gregg,

First of all, I’d like to thank you for your patience as we work on the SMS restoration issue you reported. Our vendor has informed us that they have isolated the cause of the issue and will be performing a two-stage fix to get the SMS restored.

Stage one consists of a software update to the Cloud app to version 14.3.32. This update will be available on the Google Play store on Monday February 23, but may be available as soon as Friday February 20. Please make sure that any SMS limits on your device are disabled prior to installing this update. Failure to do so can cause permanent loss of SMS not yet restored when the Cloud attempts to restore them to the device. See below for generic instructions on how to verify SMS limits are disabled on your device.

1) Open your default SMS application.

2) Go to Settings.

3) Go to Advanced Settings (if applicable).

4) Under Storage, ensure that “Delete old messages” checkbox is NOT checked.

Once SMS limits have been verified to be disabled, the Cloud software update can be installed via the Google Play Store. Once installed, perform the following:

1) Open Cloud.

2) Setup Cloud if prompted, making sure to uncheck all items during setup.

3) Tap the three horizontal bars on the top left.

4) Tap on “Tools”.

5) Tap on “Content Restore”. Cloud will then start to scan content.

6) Once content scanning is complete, uncheck all items *except* Messages.

7) Tap the Restore button.

SMS Messages will then start to restore. Once the restore process is complete, check your default SMS application to verify if previously missing SMS Messages have been restored. If expected SMS Messages are still missing, please read below for a description of stage two of the SMS restoral process.

Stage two consists of a fix the vendor will implement on the Cloud servers themselves. This server side fix is scheduled to occur on Thursday February 26. If SMS Messages failed to restore after upgrading the Cloud software to version 14.3.32, then you must disable the syncing of Messages in the Cloud app prior to the implementation of the server fix. Failure to do so can cause permanent loss of SMS Messages not yet restored. See below for instructions on how to disable the syncing of Messages in the Cloud app.

1) Open Cloud.

2) Tap the three horizontal bars on the top left.

3) Tap on “Settings”.

4) Tap on “What to back up”.

5) Ensure that the “Messages” checkbox is NOT checked.

6) Tap OK.

Once the syncing of Messages in the Cloud app has been verified to be disabled, there is nothing else that needs to be done until the server side fix has been implemented. Once the vendor has confirmed that the server side fix has been implemented, you will be contacted and another attempt to restore the SMS Messages can be done at that time. We are confident that all SMS should then restore successfully at this point.

gpeterden

Verizon could you give me an update on ticket (removed)?

Thanks,

Gregg

>> Edited by Verizon Moderator to comply with the Verizon Wireless Terms of Service <<

Verizon_Support

gpeterden,

I will be glad to review that ticket for you. I will send you a private message to further assist.

YareliM_VZW

Follow us on Twitter at @VZWSupport

gpeterden

YareliM_VZW

Just after I got your reply your IT department contacted me with an update that the supplier is about to test their fixes to the server and had me change some setting in the Verizon Cloud App. Thanks for replying back.

Gregg

gpeterden

App has been repaired. Make sure you follow the steps listed earlier or you will loss your old messages.

Waimon

I just use the Verizon messaging app and have not had that problem restoring text messages from to phone and including moving to the note 4. I suggest everyone try the Verizon messaging app out as you can use it over wifi on your tablet and pc with your cell numbers so you will not need your actual phone to text with. And to me just as customizeable as any other app out there. With no problems keep all the text messages you want to keep and no problem in restoring them as well.

gpeterden

LOL!!! That's because the supplier of the app had issues with the

previously version and has since updated it and repaired the server.

me151

I am having problems restoring my messages from online to my devic! The problem starts that I can't subscribe to intergrated messaging! when I press subscribe nothing happens!!