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Roaming on S4???

I had a standard basic Razr, and had full 4g coverage at work (near mexico boarder in San Diego).

Now with my S4 I have at best 3g, and as of this morning its constantly roaming to Mexico instead of connecting to VZW here. Whats going on? This is supposed to be a more advanced phone, so why can't I connect to 4g in the same place I could 2 months ago with an older phone??

Comments

Verizon_Support

Trelander,

This is an odd situation indeed. And we want to avoid you running into roaming charges at all costs. Now, let me assure you that there's nothing wrong with your new S4. It simply seems to be connecting to different towers. To help, one thing we would recommend is removing/reinserting the SIM when you're home for a resync with your home network. Next, to make sure you're not constantly roaming, you can disable data roaming by going to settings > more settings > mobile networks > global data roaming access > and denying access.

Evan_VZW

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DaveCicconi

I ran into the same situation. On my previous mobile device, I could disable roaming, and I could re-enable it in those situations where I really wanted it. I can't on my Verizon Galaxy S4. This is not a limitation in the device itself, because it can be done on the same device if purchased from Sprint (see: http://support.sprint.com/support/tutorial/Turn_roaming_on_or_off_Samsung_Galaxy_S4/48285-1167). Rather, it is a limitation in the software that Verizon has Samsung install on the device. It seems as though I upgraded my device and got a downgrade in this particular capability.

Klue

I had to use a different path on my S4. Settings>Connections>More Networks>Mobile Networks>Global Data Roaming Access> Deny data roaming access.

DaveCicconi

I have had data roaming disabled. I want to disable roaming for voice and SMS.

Klue

I don't believe there is a way to shut off "voice roaming" on the Verizion version of the S4. Airplane mode is there but that is not the option you are looking for.

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