Like many others apparently, my S4 screen cracked for no apparent reason. I made a call at about 12:15 this afternoon, sent a text message about 5 minutes, put the phone in my pocket and when I went to make a call 10 minutes later, there was almost no display, save for a small green area at the top of the phone. I thought it was a software glitch, so I pulled the battery out for a few seconds and tried again. I notice a couple of very small hairline cracks on the INSIDE of the phone screen, not externally, so I took it to the local store. The guy there says I have two options: Send it to Samsung for an "attempt" at a warranty repair, but because it's cracked he says they'll likely charge me full replacement value. OR, I'd be better off to use the protection package I pay $8 a month for and have Verizon replace it for the $90-$99 "deductible"... So, I opted to try the warranty replacement route, as it appears to be a fairly common problem and if they say no, I'll have them return the phone and then go the extended coverage route. Still, for $8/month, every month, nearly $100 "deductible" is absurdly high. Doesn't Verizon understand that if they treated customers with in the first place, they wouldn't have to spend so much money recruiting new ones for the ones that get frustrated and leave? It's simple folks, do the right thing. This is widely known problem and you guys should take care of me and others in my situation when I walk through the door.
