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S4 Problems Trying to Update 4.3

My phone starts out fully charged but within 2 hours the battery completely dies. I never have wifi, mobile data, GPS, screen pause, or any other features on and I always close my applications, clear the task manager, and the cache. This problem persists every day. The phone also gets very hot, but it is not in the sun or anything. I have tried the update since Monday, but my phone resets and the screen turns black, the blue notification light turns on, and the two touch sensitive buttons light up but do not work. I have to take the battery out to turn my phone on again. The screen also freezes at times and again I have to take the battery out. When I simply try to restart my phone, the same thing with the blue light and touch sensitive keys happens. I also can not send or receive texts half the time, even when I have full service. My wifi has started to lag as well. Though the software update continues to fail, at times it says 100% updated then it says software update failed. It does not seem to be going through, whether I do it over wifi or mobile data. This is causing me a lot of inconvenience as I can not communicate through text easily and I am constantly having to take the battery out and put it back in. I am thinking the only option right now is a factory reset which I am trying to avoid. The phone is only a few months old and it has not been dropped in or on anything.

Comments

Klue

You have so many problems it hard to find a starting place. First go into you device settings and click on "more" then "about phone" and look for the android version. If is 4.2.2 then the update has not taken place. You didn't say if you had these problems before you tried to update to 4.3. If you are still on 4.2.2 then a factory reset is in order. You would not want to install an update to your phone while the existing problems are present. If you do have 4.3 installed on your phone then try a factory reset. It could correct a lot of them.

majidjun1

The problems started once I tried to update from 4.2.2 to 4.3 and are still continuing since the update fails each time, even though it is connected to a strong wifi connection or 4GLTE when I try multiple times a day. Is a factory reset the only option?

Klue

You would not want to install a major update onto a phone with so many problems, it would just compound the issues.

The very best way to install an update is by doing a factory reset prior to the update download then also after the install. This will eliminate any potential problems of conflicting software already installed by you previously. I know a lot of people here do not bother with factory resets prior to updating because it is a lot of work reconfiguring your phone and some have been sucusseful not doing so, but the majority have not, hence all of these S4 problem threads. I have not installed this update first, as I always wait a few weeks to see what problems people have after they update, and there is a ton of it. If I do decide to update it will be from a factory reset phone.

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