1 Solution
Thank you for reaching out to us, fedup69. We're here to help out with your S4's audio issue. It sounds like this may be a speaker issue with your phone. Have you tried connecting headphones while on a call, and then removing them? If no audio returns, try safe mode next: http://vz.to/1mfdKT4
If no audio returns, it likely is the phone ear speaker. Reach out to our customer service team at 1-800-922-0204, to help review your phone and see if we can assist with a warranty replacement. Keep us posted!
NicandroN_VZW
Follow us on twitter @VZWSupport
Thank you for reaching out to us, fedup69. We're here to help out with your S4's audio issue. It sounds like this may be a speaker issue with your phone. Have you tried connecting headphones while on a call, and then removing them? If no audio returns, try safe mode next: http://vz.to/1mfdKT4
If no audio returns, it likely is the phone ear speaker. Reach out to our customer service team at 1-800-922-0204, to help review your phone and see if we can assist with a warranty replacement. Keep us posted!
NicandroN_VZW
Follow us on twitter @VZWSupport
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