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S5 Issues

I am still having an issue that's been ongon since upgrading in October. I upgraded to the Samsung Galaxy S5, and found out I'm only receiving every other call or so. I called my own phone using a different phone. The outgoing call rings twice and goes to voicemail, my phone shows no record of receiving the call at all. Verizon has sent me a new SIM card, that did nothong. Verizon has checked their network and found nothing. Verizon sent me a new replacement S5 and still the problem continues. Verizon has not offered to take at least 25% off of my bill. Any solutions or suggestions welcomed!

Comments

Verizon_Support

I can see why you'd be frustrated, jclark3!

Do you know anyone else who has Verizon? Do they have this issue as well? Did the issue happen with your old phone?

Thanks,

MichelleH_VZW

Follow us on Twitter @VZWSupport

jclark3

Yes, my wife has Verizon, and multiple others and no issues for them.

Verizon_Support

jclark3

Thanks for sharing those details with us! I definitely want to get this resolved for you. What zip code are you in when having this trouble? Did this happen with your previous device ever? Are there any areas you visit where you do always get your calls?

RuthW_VZW

Follow us on twitter @VZWSupport

jclark3

I live in 68845 zip code, I experience this issue everywhere I go though.

I'm not sure if I was experiencing this issue with my old phone because it

was pretty much junk, I would receive and send text messages days after

they were actually sent, I have no text issues with the S5 now. What

happens when sending a call to [removed] (which is my number) you hear it

ring twice then it goes straight to voicemail. My phone shows no record of

the call unless a voicemail was left, then I see that I have a new

voicemail. If the caller calls me right back, it goes through, most times.

On Dec 22, 2014 4:19 PM, "Verizon Wireless Customer Support" <

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Message was edited by: Admin Moderator

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