S5 Random Re-Sets

For the last couple of days, since I ran the latest update, my S5 has randomly required me to enter a password to unlock it. I already have a pin that I use and both my phone and external card are encrypted. Twice now it's asked me to enter a password to unlock the screen. I try a password that I think it could be and it's not correct, so my phone resets. Has anyone else had this issue or know of anything I could try to fix this? It's happened when I wasn't around Wi-Fi so a huge portion of my data has been used with the phone downloading items after the reset.

Accepted answers

Pottastic

Well, I have my phone set-up to require a PIN to unlock it and I have the phone and my memory card encrypted. I had two instances where it asked for, and I'm sorry I can't remember the exact term, a master password or something similar. I don't remember setting that up a password ever, so I try to enter what I think it could possibly be and then my phone resets.

I did a separate re-set and the phone has been working since then.

All comments

MiiHere

Resets or Factory Resets? You can turn app automatics update off and it won't use your cellular data.

Pottastic

I think it's a Factory re-set. Everything gets deleted on my phone and card.

Verizon_Support

Pottastic,

That definitely seems odd that your phone is asking for a PIN each time. Is it asking for SIM Unlock PIN or a PUK code by chance? If yes, this would be different then your standard unlock code. Please let us know so we can advise of the next best step.

ErinW_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Pottastic

I did a separate re-set and the phone has been working since then.