S5 Setup, Data Transfer

[HarleyandOakley]

The Details:

- Original s5 screen is InOp- no activity, unable to access any files or apps. It is blank, dead, unresponsive

- While setting up the new s5 (same model, build, OS, everything), just after everything was initialized, I got a message saying I could turn the old one on, place it back to back with the new one, and my files would transfer (whoopee! A native function that does this without me needing to unlock the phone, download an app, change a setting, etc!)

- Files were transferring (all 1,133 of them), phone was finishing setup (not accepting texts or calls yet, but on and apps working and I was on WiFi), when it said it had an update to install

- It DID NOT indicate a shutdown, just an installation.

- Phone shutdown, restarted, and the file transfer was no longer taking place, and I cannot find the system function that was performing the task.

Here's What I Do Know:

- I did not have any third party apps on either phone to do this- it was a native function of the setup process

- This IS NOT the Samsung Cloud phone to phone transfer. I have tried and it doesn't find the original phone

- This DID NOT require NSP to be active (as I said, I cannot access any of those settings, it was just doing it)

System Info:

- Model SM-G900V

- Android Version 5.0

- Kernal 3.4.0

- Hardware Version G900V.05

*If you need more info, let me know

What I Would Appreciate:

- Not being told to (or asked why I didn't) back my phone up. I am really not happy about that answer.

   ~ I DO back my phone up but I have a life and cannot spend a day a week backing my **** phone up

   ~ I paid a lot of money for something that should just do a basic function without prompting (like, say, the iPhone)

   ~ Third party apps suck. I don't care what you say or what you think or believe. It is your opinion, to which you are entitled. Even if it is wrong.

   ~ It is irrelevant. I have a lot of stuff that is not backed up and cannot be. Telling me what I "should" have done helps me not. Thank you Captain Hindsight.

   ~ On a side note, why are these systems not automatically backing up text messages? Don't give me some ** about space and cost (really don't need to give me anything at all- this is just one is just a rant). In this day and age of micro tech, it isn't a big deal anymore

Does anyone know what the system function was that was performing the transfer process? It definitely didn't complete (said it had 4 days left). I really need some text messages and a few other things that were importing.

Thanks!

Message was edited by: Verizon Moderator 3

[vzw_customer_support]

HarleyandOakley,

We definitely would love to see you with all the content on your phone restored. Some Samsung devices have the option of Samsung Account. This is a native application and this may have been what was syncing on your phone. Please go to Settings>Samsung Account to view the last time synced and to sync again. Another thing that you may want to look into is S-Beam. Though this may have been a less likely option to have started, as the "sending" phone would have initiated this request. But you can view steps for S-Beam here http://www.verizonwireless.com/support/knowledge-base-98593/

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