S5 won't make or recieve calls

[Jgerringer]

I recently switched from an s3 to an s5, because my s3 started  acting crazy, but for some odd reason my s5 that i bought off of an individual,who had no problems with it will do anything and everything text,surf,email just won't make or receive calls, been to Verizon, best buy, and back to Verizon who said they would get back to me within 48 hours. That was 6 days ago. Can someone  please  please help

[MiiHere]

I'm guessing that it was factory reset for you when you bought it used?

Did Verizon replace the SIM card while you were there?

[Jgerringer]

Yes have had it reset at Verizon  and by Samsung  tech at  best buy, have had two sim cards put in. The last time they said my phone calls were trying to go to my s3, but supposedly fixed that. I don't know if it's a clue or not but if you restart the phone it automatically goes into global mode snd has yo manually be put onto lte cdma

[MiiHere]

They were probably trying to go your S3 because you had it powered on and with a SIM card in it when you activated the S5.

Did any of them tell you that it could very well be the device?

What happens when you try to make a call?

When you say reset, you do mean FACTORY reset correct?

[Jgerringer]

Yes factory reset and no the s3had no sim.phone has no damage at all, never been altered samsung says its a service  issue. But if you try to make a call  it just says dialing until it times out

[MiiHere]

i'm not sure that the s3 and s5 have the same sim cards, if they do can you try to put the sim card back in the s3 and see if it works?

[Jgerringer]

Sims are same, kind of afraid  to gor simple  fact when i got s5 i put sim from s3, in it, which according to Verizon  should have  been fine,but then again  here we are

[MiiHere]

The SIM card is how you access service. You can take your SIM card and put it in a compatible device and use that device. They have simplified how you activate devices these days, you don't have to call in always, or do it online, you can often just do a SIM card swap.

[Jgerringer]

Oh i know like  i said just not having the best luck

[MiiHere]

Well if you decide to and the s3 works and you can make calls then it's time to look at the S5 as being flawed; slim card slot issues perhaps, not sure. If it doesn't work, then it's the SIM card still.

[vzw_customer_support]

I understand the importance of being able to make and receive calls from your phone Jgerringer. Let's get to the bottom of your service concerns. Was the Galaxy S5 you purchased from a friend a Verizon Wireless S5? Have you already tried using the SIM card you had on your S3 in the S5? I understand you also filed a ticket with our Techincal Support Team. Have you received any updates on the ticket that was filed?

Thank You,

MichelleS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Jgerringer]

Also put s3 sim when  I  first got it.  Have had sim replaced twice since. And as far any word back i received a text sat. thst said allow 24 to 48 hours for determination or something to that effect, and haven't heard anything since

[BloodyKaoz]

If the sim card was in your S3 and you could send and receive calls, and the sim card is the same size for the S5, it should fit right in and work fine. You do have to have the phone off, slip the sim card in, and turn the phone back on. If that does not work, try putting the sim back in your S3 and try to make a call. If it goes through, try putting it back in the S5. If it does not go through, or if it still does not work on the S5, you will have to go to a verizon store tomorrow and they will swap your old sim card for a new one for free.

[Jgerringer]

Was going up there anyway to find out why  i haven't  heard bsck on my service report i filed

[MiiHere]

You can call in to check on your service report.

Is it an area service report I'm guessing? You could ask other Verizon users in the area if they are experiencing call troubles and save yourself some time.