S6 Edge plus, Bluetooth keeps dropping while on calls. Already got a new phone and it's still happening. This never happened with my S5. Is there a fix for this issue. It's very frustrating.
gjm999I understand how important this is for you. I would be concerned too if I were experiencing this issue. I see you stated it functioned correctly for 2 weeks after performing a factory reset. Does every time you factory reset the phone it begins to work properly again? What is the make and model of your vehicle? Have you checked with the dealer to see if there is an update for your cars radio?ChristompherM_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
dlaterra13,
I use my bluetooth each and everyday so without it I would feel lost. Let's work on a resolution here. What model bluetooth device do you have? Have you tried to unpair the device and re-pair it at all?
ErinW_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Yes, I have tried that. I also deleted it and repaired it to the car.
Still not helping.
On Oct 26, 2015 5:11 PM, "Verizon Wireless Customer Support" <
I am waiting for support? How can this be fixed. I can have my calls disconnect and reconnect multiple;e times during a call. Is there and update that will fix it? Are others having the same problem? As I said my S5 never did this so it has to be something with the phone. The Bluetooth I connect to is a 2013 Honda Civic SI. Please help!
Thank you for those details. May I ask if you've tested with any other bluetooth devices? I would also suggest checking with the car manufacturer to review if a firmware update is available for the vehicle. YosefT_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I don't have other Bluetooth devices to connect to. My car is a 2013 and my S5 and my sons Iphone do not have this problem. Why is it only the S6 ??? I know others are having the same problem. Can you help fix it!
dlaterra13I understand how important this is. We want you to be safe while you are driving! Have you checked with Honda for any updates to your radio/Bluetooth? Have you installed all the recent updates for your phone?ChristompherM_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Yes and yes! It's the phone not the car.
I have been trying to get this fixed for over a month! I am tired of
spending hours on the phone with Verizon trying to fix the problem. I see
there are several others experiencing the same issue.
Please find a solution!!
On Oct 27, 2015 1:22 PM, "Verizon Wireless Customer Support" <
Same problem with S6 and a20214 Toyota Tundra. Bluetooth will connect and then disconnects. I have to force the a resynch by searching on the phone and the car and this works again for a little while. I got this in Sept of 2015 and until last week had no issues.
Thanks for reaching out Roystarman
We never want to see you without a handfree option. I would be lost without my bluetooth. Let's look into this together. Does this happen with other bluetooth devices? Have you tried powering the S6 fully down then powering back up mand re pairing and retest?
JoeL_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have powered down, cleared cache, cleared partition, booted in safe mode, all to no avail. I performed a full factory reset, which worked for all of 2 weeks. Please stop attempting to placate me and suggesting options which, had you bothered to read my full threads, would know were unsuccessful. This is a huge problem with this phone. I am frustrated and disappointed in the customer service at Verizon.
gjm999, we want to ease your frustrations and resolve this device issue for you. Does your phone have any physical or liquid damage? Did you redownload the same applications that you had before after hard resetting it? Some applications can affect the performance of your phone.
LasinaH_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
