S6 Edge manufacturing defect-Verizon refuses to exchange phone

You find the same thing on any other carrier. When you left it in the hot sun it isn't nature wear and tear and is no way a manufacturers defect. No manufacturer will cover that. Just hope when you switch you don't do it again.

Really? Wasn't this advertised as the gorrilla glass, super strong , that can break rocks? I have left Iphones and Blackberries in the sun for days and nothing happen. It is a manufatcturing defect. On a 800$ phone.

Gorilla glass doesn't mean break proof.

I understand that you're frustrated but unfortunately you made a huge mistake leaving the phone on the dash in direct sunlight for any amount of time. That isn't a manufacturing defect or covered under warranty. I'm pretty sure they, like other manufacturers advise against acts such as leaving the phone in a car due to the risk of extreme temperatures causing an issue. It only takes a few minutes in the sun of a hot car to cause a problem. You may be able to pay to get the screen repaired (would likely be cheaper than paying the ETF) but if you really want to switch you may be able to have the ETF paid by the new carrier if they are still offering that promotion.

Yes, that seems to be the only option. I will go talk to a Sprint or T-Mobile store tomorrow . 15 min in the sun it's hilarious, guys. I didn't leave the phone there for hours or days. And it was white. So , I a m pretty sure it was a defect. Besides that, a simple google search will show you how many people have screen issues with this expensive phone. I am so sorry I bought a samsung, it was my first and last time I will go for this brand. No screen warranty? It's like spending 60k on a new Corvette that doesn't come with an engine warranty

Apple doesn't have a screen warranty either. If I'm not mistaken no manufacturer does. You can buy an insurance plan that covers damages but that's supplemental and not part of the original warranty

FYi...your car analogy...that same 60K car doesn't have a windshield warranty to cover against cracks. That would be the equivalent of a broken phone screen if you want to try and do a car comparison lol

If you race with that corvette then you lose your warranty if that engine blows.

New cars have bumper to bumper warranties.

I did not race that car, or drop the phone. I didn't do any of that.

stef7

It's my opinion that even in direct sunlight, on the dash it shouldn't have broken, unless it was under tension from a poorly installed case, or placed under tension because it was placed in a pocket that was tight previously, or under some other object.

Yesit could have been an existing defect, and you are unlucky.

How did you buy the phone? Some major credit cards extend warranty by a year and you might ask them to take care of it. Another option is to pay for a screen repair.

Good luck.

uld

rcschnoor

Yes some CC providers extend warranties, but only for what the warranty covers. Since the warranty does not cover screen cracks, neither would the CC.

BrandonTX

I have the same issue and I never left mine in the sun. I've read forums where it's thought that the fastcharge can cause this, and I did notice my phone feeling hot at times. I'm not sure why so many on here are arguing that we are messing our own phones up and comparing this to car warranties. Terrible analogy. I've had several smart phones and never had an issue.

See this Android forums post: S6 Edge - Screen rotation does not work properly

While this isn't Verizon's or any other carrier's fault, it is affecting all of them and I would hope they have a better response. These large carriers need to be communicating with Samsung directly to put pressure on getting a fix.

stef7

Yes I see the point, but it was possibly a manufacturing defect. If the screen wasn't stressed / under tension from a case, and hadn't been exposed to tesion from a heavy object, or being placed in tight pants... if it hadn't been dropped, then it's possibly been manufactured under tension, or more prone to failure because of the design.

It was compared to a car warranty because the OP tossed that analogy out there (they referred to a new car not coming with a warranty to cover the engine). As this entire post was specifically related to what the OP stated happened (left on dash or seat in direct sunlight for a varying range of time) the responses were only to this situation and the reasoning why the device isn't covered under warranty. If there is a wide spread problem with the screens that is a different subject and can't be determined solely from this post. Is it possible? Yes. Has it been determined to be the case? No. So we can only refer to the chain of events and the reason why the screen isn't covered in this case. Until a recall is put in to place addressing a defect it isn't a solution to this problem right now. No one is saying everyone is at fault (especially since we aren't aware of "everyone" this is affecting). But until otherwise proven as it stands cracked screens are not covered. Leaving your phone in direct sunlight for any timeframe is advised against for most electronics. Glass can and will crack under extreme heat. There are a host of reasons manufacturers exclude screen cracking and breakage for warranty coverage and is one of the selling points of insurance plans that do cover damage. If you opt to fix the screen on your own keep your receipt as I mentioned before. IF it is later determined that a recall is due then you will be able to get refunded for the repair. This is what happened with Apple when they later recalled some iPhone 5 batteries. I was reimbursed for replacing the battery myself because I had the receipt for the repair.

BrandonTX

My mistake. I was referring to the screen rotation issue. That's what I'm dealing with and trying to find the best way to resolve it.