Has anyone had their S8 or S8+ screen crack already? I didn't even drop the phone and there is a small crack on the lower left front of the phone. I don't even know how it happened, but there is a very noticeable crack. It is very disappointing. I tried to file a claim through Asurion; however, there are no replacement phones available and it was put on backorder.
Mine has the same thing..now it looks like a strobe light every time I turn it on..hasn't been 2 weeks since I bought it and now they expect me to shell out more money for insurance to return it
It saddens me to hear that you're having the same screen issue with your device as well JAMFAR70. I can assure you that we never want you to pay for something that was not caused by you. Was the crack present at the time that the phone was removed from the box? Have you been able to take the phone into a store to have someone look at the crack? This can be a Verizon corporate store or a Samsung center at a Best Buy.
LaSindaT_VZW
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The phone was not cracked upon opening the box. It was less than 2 weeks
after receiving it that I pulled it out of my pocket and noticed the crack.
The same night the screen malfunctioned and haven't been able to even use
my phone for several days now. I did go to a Verizon location and they were
basically no help at all. Just handing me an insurance claim card and told
me to file a claim. They were comparing the situation to buying a new car
and getting into an accident. No help. Just lame excuses. I've been a
Verizon customer for a very long time, I absolutely dread having to go into
a store because about 90% of the time it's a bad experience.
On Saturday, May 6, 2017, vzw_customer_support <forums@verizonwireless.com>
It's never fun to have a cosmetic flaw on any device Todl. I would be questioning this as well if the same had happened to me. We definitely want to have a second set of eyes take a look at the screen. Have you been able to take the phone into your local Verizon corporate location or a Samsung center at a Best Buy? Did you notice the crack the moment the phone was removed from the box, or a few days/weeks later?
LaSindaT_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Same thing happened to me. This past Saturday I noticed, after taking my phone out of my back pocket, that there was a crack in the bottom right part of the screen. I didn't drop the phone, so this makes me even more upset.
I contacted Asurion, & of course, it's $149 to fix it. Absolute bull considering I've been reading that these phones are cracking for no reason.
Wondering if a Verizon store can fix them. I truly do not want to send in my phone or wait for a replacement.
OCRMOM,
We truly understand how it feels to have a screen crack without dropping it. It's important that you have a device that's in good condition. Because of this, we checked to see if there were any known defects confirmed by Samsung, but we weren't able to find any. The best option would be to contact Samsung directly at 888-987-4357 for repair options or to file an insurance claim with Asurion.
ShawnteJ_VZW
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Same thing for me...crack in lower right hand corner...no drop...appeared about 2 months after I bought it...$150.00 to fix it....not fair...this phone seems to have a very fragile screen.....phone also has some problems with sounds and camera but I cannot giet it replaced until I paid $150 to fix screen....sucks....long, long time verizon customer....
alkmouse, we know how important it is to have a phone that you can count on. We want to work with you to find the best solution. Has there been any other signs of physical or liquid damage to the device? Is the crack on the outside of the screen (so you can feel it if you move your finger gently over it) or is this crack internal only? Can you tell us more about your experience with the sound and camera?
SamanthaT_VZW
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My S8+ is "protected" by a Spigen case and an Anker glass screen protector that were installed when I received the phone. About a week later I discovered a 3 to 4 inch crack one morning and another has now appeared within the original. I'm not sure if the case is the cause or there is a problem with the lens. The case was an easy install and did not seem to be tight. The phone was not dropped. I've filed an insurance claim with Asurion but this is very disappointing and I'm wondering if this is becoming a problem with the S8 and S8+
ROBMOO49, we always want our customer’s devices working perfectly without damages. Let’s look into this further. Has this issue been resolved already for you? How long ago did this occur?
SeanC_VZW
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My issue is resolved. Thank you.
Sent from my iPad
Hey I got the same exact case on my phone and the spigen screen protector on my phone as well. I have never dropped my phone or set it down hard because I read all reviews saying that these phones are the most fragile ever made. I noticed yesterday that there is a crack right next to finger print scanner and has spidered out now. I have also never used the fingerprint scanner because I use the password or retina scan to unlock phone. I wish the company would offer a metal back cover instead of some cheap thin glass. And because of that cheap glass I was told 300 bucks to replace it and I even have the mandatory insurance that seems to be worthless.
I have the same mandatory insurance they want $199 to fix it. I asked about some type of tape to stop the spread he told me it would ruin the phone.....I should've stayed with metro pcs at least they try to help with the least inexpensive way possible. This [Removed] phone is equivalent to almost 3 car payments or rent.....I'm [Removed] .
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Same here....a random crack out of no where. Never dropped or placed down hard.
@S8plusnow- we are sorry to hear about your device. Have you taken the device into a store to have it examined? Do you have a screen protector or case on your phone?
YeseniaV_VZW
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I'm wondering if the problem is being caused by putting the phone inside pants pockets where they are subject to being flexed and stressed. My Samsung Galaxy S4 and S7E are inside Otterbox cases and they the screens are in excellent condition.
My phone was placed in a rigid two piece case (flexible interior with hard outer bumper) with a 100% Asahi tempered glass lens protector. I agree that keeping an unprotected phone in pants pockets is dangerous. The cracks didn't appear until 2 weeks after I received the phone.
Scratch my "Bendgate" theory. The cracking could be caused by stress during assembly.
Everyone assumes this is due to negligence, however I am extremely careful with this expensive phone and would never put that investment in jeopardy. I guess it is out of the question to think that there may be a design flaw somewhere.
The problem could also have something to do with the assembly of the phone (stress on the display, bad batch of glass from the manufacturer or something along that line). I don't know if Samsung has made any statements about the problem as of yet.
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