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S8+ wifi turns off and on by itself.

I am having wifi connectivity issues with the S8+

My WiFi keeps randomly turning off and on. It happens not just at my home WiFi, but at friends houses and at public WiFi spots too so it is a phone issue and not a problem with my home network.

I can actually go to the wifi page in settings and watch the toggle switch go from on to off and back again.. I have rebooted, reentered wifi passwords and ultimately did a factory reset with no luck

Comments

Verizon_Support

JTJ1017 we know how important it is to connect to Wi-Fi. Let's look into this issue further. Please run a Device Health Check via My Verizon: http://spr.ly/65818eq6V . You can also try Resetting the network settings; navigate to Settings > Backup and reset > Reset network settings.

YeseniaV_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

dsypul

I am having the same issue. I have witnessed the Wi-Fi switch turning off without any intervention from me. I have tried resetting network settings on the S8 and will report back with results.

JTJ1017

I returned mine and the replacement has been ok so far.

Please excuse any spelling or grammatical errors as this email was sent from a "smartphone."

dsypul

Resetting my network settings did not resolve the issue for me. I think this explains in part why I have already burned through my data for the month. Grrrr

dsypul

See my comments, resetting network settings did not work for me.

JTJ1017

Yup. Same here.

Please excuse any spelling or grammatical errors as this email was sent from a "smartphone."

Verizon_Support

I rely on my wifi connection to help prevent high data usage and definitely want to make sure you can use wifi consistently as well, dsypul. Let's look into this together to see what's going on. Please complete a device health check and advise of any areas not in green, http://spr.ly/6580852q6. How long have you had this issue? Have you noticed if this happens while using certain apps?

Verizon_Customer_Support

If my response answered your question please click the _Correct Answer_ button under my response registry. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

bhonolulu

Have you tried looking at your "smart switch" setting? If it is on it will automatically cut off poor wifi connections.

MILITARY_ME

I myself have called Samsung, chatted with Samsung, Netgear for my Orbi router, and Verizon. No one cares and each say its the other companies who are at fault. Can't trade my S8+ for a iphone that works with wifi because Verizon says im out of 14 day trade in window. Samsung says i have to send it in to be examined by tech support 9 to 14 days with no phone. Netgear says it is not my router its S8+ software. Still have a worthless $800+ S8+ phone that I cant use because Verizons signal is less than usable, wifi doesnt connect with s8+ and you get nowhere with same troubleshooting steps from all companies. How many times do i have to factory reset my s8+ phone and my replacement s8+ before you accept its your fault samsung. Just issue a refund for the trash phone, admit that there is no update anytime soon. And for the tech support at verizon who said it is router specific....you dont know what your talking about. It is a common issue with S8 phones. As well as the verizon tech support telling me this is the 1st time he has heard of this issue guess he doesnt know how to read. It is all over samsung, verizon, and any other forums.

drot84

I had no wifi issues until the firmware update this past week. Now I have consistent wifi issues at multiple locations. Verizon really needs to get with Samsung and fix this!

Verizon_Support

drot84,

Making sure your device is functioning as it should is a priority. Allow us to investigate. Can you please clarify what happens when you try to connect to a Wi-Fi network? Are you receiving an error message when the Wi-Fi disconnects?

SylviaT_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

drot84

There is no error code that shows up. It simply stops getting data

downloaded for a while and then typically 5-30 seconds later it will start

working again and start downloading data. Usually on the longer time

periods I will get an exclamation mark next to the wifi inidicator at the

top of the screen. This did not happen prior to the update. My phone is the

only one having problems at my home. It also happens at my work, and again

I don't know of other devices with problems there.

I have run speedtests and will get wildly inconsistent readings. At times

I'll get 200+ Mbps down/75+ up, which is what I'm paying for, but at the

same physical location I also got one of about 13/14 Mbps down and less

than 1Mbps up.

On Sat, Aug 5, 2017 at 9:59 PM, vzw_customer_support <

Verizon_Support

Thank you for providing all of these details. Have you had a chance to reset your network settings? Please follow this link for more information: http://spr.ly/65878Qhhz

Verizon_Customer_Service

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

SIG2017

The internet cinnection problems with the Netgear Orbi and Galaxy S8 has been widely reported on numerous sites. The problem started for most Verizon users after the July uodate. Netgear is aware of the problem. The only current work around is to sign into the Netgear Orbi as a Guest User. Thiis is not an acceptable work around for most of us as we loose control of being able to use our Verizon Galaxy s8 to connect with other devices in the local network such as home automation, Sonos efc. I cannot beieve that Verizon has not issued an offical statement regarding the internet disconnection problems with the Galaxy S8 and tbe Netgear Orbi. Verizon, Netgear and Samsung engineers need to come up with a solution. Having a $850.00 phone that is worthless because there is no acceptable solution is not right. There has to bee hundreds of customers reporting this issue. Verizion Tech Support the issues started after the July Verizon branded update for the Galaxy s 8. Please let us all know that Verizon is aware of this issue and working with Netgear to get this problem resolved.

Verizon_Support

SIG2017-

Yikes, that is definitely quite some time to be dealing with this concern. I definitely want to get this figured out right away. I sent you a private message to your community inbox. Can you please respond there so we can get right to work?

AmberK_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

drot84

whatever happened was broken in the firmware update that I got on July 27. As SIG2017 mentioned, plenty of Verizon S8 customers are complaining. There is no step we can take to correct the problem. Factory reset doesn't work. Resetting the network settings doesn't work. It's something that changed in the firmware, so we need the firmware updated with a fix.

LAWalla

I have s6 and I also am having the same issue after the System update a day ago on Aug 29. Software updated to ".....DQH1". The update on Aug 15 was fine. I have done everything mentioned in the messages. Just like the others, my data is being eaten up. Is there a way to remove the last update??

LAWalla

I went to the Verizon store and they said my issue was my 3rd party anti virus software. They removed it and the wifi will stay on now BUT now I get notifications without messages....uhg.

Verizon_Support

I'm glad the store was able to assist in finding a solution to keep your S6 connected to WiFi, LAWalla. What type of notifications are you receiving?

AndreaS_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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