SENDING MMS MESSAGES

[laura_b]

I purchased the samsung galaxy s4 2 weeks ago still learning so much on this phone but am getting very discouraged after trying to send mms messages, &  video's. The wheel just keeps spinning on the mms messages and after seems like forever it says message not sent. I have done everything that people have posted on here I even tried the handsent app and it not let me either.For the videos they just wont send at all. Please fix this issue with update or something. I went from an iphone to this phone I not want to regret it. If you have any solutions please help.

[MMiller1000]

Am having same issue its been out there for weeks - when on WIFI at home can't send MMS messages unless you disable WIFI.  Tried switching to global and back to LTE and get the same thing - won't send unless wifi disabled.  FIX IT VERIZON!

[Heretic1989]

Hi laura_b, i stopped into a vzw corp store recently and started playing with the S3. I know, you have the S4. I read a thread here about a fellow cust having that same problem with their S3. So i tried to send an MMS with the wifi and mobile network off.

It didn't work. I got a message stating that i had to turn on mobile network in order to send an MMS. Which means, i'd have to use up some of my data to do that. Bummer.

[tikibar1]

Picture messages won't send/receive over wi-fi, they have to go over the cellular network.  However, they count against your text package, not your data package.

[Heretic1989]

tikibar1 wrote:

Picture messages won't send/receive over wi-fi, they have to go over the cellular network.  However, they count against your text package, not your data package.

[vzw_customer_support]

I can understand how frustrating this is for you laura_b, especially after getting a new phone. Video and pictures are very important to staying connected with your friends and family. I would like to help you get this fixed? Do the videos and pictures eventually go through? Are you having issues with sending inside or outside? How big are the pics and videos. Some may be to large to send. Are you having the issues with a certain ph number or all contacts you try and send pictures and videos to? Let's start here so that we can get this resolved.

KinquanaH_VZW

[Bill_D]

I can sent to another Galaxy S4 on Verizon but cannot send to an iPhone 4s or iphone 5 on Verizon.  I can send a photo to an iPhone 4s on AT&T.  How is it that Verizon / Samsung haven't been able to figure this one out?  Apparently it's not an issue over on the competition's network.

Verizon, if you are listening, you need to get this fixed.  If you aren't listening, then shame on you!

[Klue]

Bill, I just sent a standard photo taken on the S4 to my daughters iphone 4s which is also on Verizon and it took only 10 seconds to send and she got the photo.  There must be something wrong with your phone or the iphone on the other end as mine sure worked slick.  BTW I had both wifi and data turned on, and it has the latest update.

[vzw_customer_support]

Bill_D, I heard your distress call. I'm here to help. I recommend that you delete any unwanted text messaging threads. Additionally, you should also delete any 3rd party Messaging applications that have been downloaded from the Android Market. Once you have done this, you will need to power your device off/on. Keep us posted. We're here to help if this issue persists.


Lasina_VZW
Please follow us on twitter @VZWSupport

[Bill_D]

No other apps downloaded and used.

Can you confirm that anyone has successfully sent photos from Galaxy S4 to iPhone 5?

Bill

Sent from my Verizon Wireless 4G LTE smartphone

[vzw_customer_support]

Hi Bill_D!

Let's get those pictures transferred from phone to phone! Here's a link to assist you with the process: http://vz.to/18FVspC

Give it a try and keep me posted on the results,thanks!

Christina_VZW
Please follow us on twitter @VZWSupport

[Bill_D]

You do understand I want to send via mms text message, right? This has nothing to do with that. I need to send and receive from my sons Verizon iPhone 5. Very frustrating........

Bill

[Bill_D]

This link has nothing to do with sending photos via SMS / MMS. I need my phone to send and receive photos from Verizon iPhone 5 customers.

If I can't get all the services I'm paying for then give me a discount on your fees for nonperformance.

Bill

Sent from my Verizon Wireless 4G LTE smartphone

[vzw_customer_support]

Bill_D,

No need to fret, Bill. We're going to knock this issue out of the ballpark. First, please enable your device in safe mode http://vz.to/11ZGW8c . That will disable all third party apps and allow you to test so as to isolate the issue. If messaging to other iPhones work, then please remove suspect applications. If not, you may wish to process a hard reset http://vz.to/1b59FYH . Please backup your information prior and test messaging before reloading your applications. Keep us updated.


EvanO_VZW
Please follow us on twitter @VZWSupport

[Bill_D]

The issue was on the iPhone. After the phone was reset the photos started moving.

Please mark this one as closed.

Bill

Sent from my Verizon Wireless 4G LTE smartphone

[Ann154]

Only the original poster of this discussion can mark a post as the answer. I think only the moderators can "close" a thread to new replies.

[svb4eva]

I still have this issue and it does not matter what kind of phone I try to send to, so please don't close an active thread!

[Bill_D]

Please remove me from the thread.

What I've tried / learned

Delete any existing message threads before sending messages to someone. Have others do the same before sending to you.

Review your settings (I have a Galaxy S4). There are specific settings to ensure you are on the right network (CDMA not Global).

Make sure you have updated your OS on your phone.

Ignore the dumb things suggested by support like making sure you turn off WiFi before trying to send.

Good luck

Bill

Sent from my Verizon Wireless 4G LTE smartphone

[ewalleman]

Having the same issue here!  I just got this phone, and I find it ridiculous that I have to turn off the wifi to get the picture to send.  My husband made fun of me because I was "old school" with the physical keyboard on my last phone (Enlighten), but I didn't have to do that to send picture messages over that phone!  WIll this be fixed?  If not, I'm taking it back before my 14 days are up!

[Klue]

I dont have any problems sending picture messages to anykind of phone over the Verizon network.  My phone is set up for Network Global, Data on (3g), Wifi on, latest update installed.

[vzw_customer_support]

ewalleman, I know it sounds ridiculous. However, I can explain why. Picture & video messages are animated messages and sometimes have sound files attached to them. As a result, the transfer of these files require a data connection from our wireless network. I apologize for this inconvenience and hope that you don't let this minor requirement ruin your wireless experience.


Lasina_VZW
Please follow us on twitter @VZWSupport